Service Coordinator - Dispatcher
Havtech, Columbia, MD, United States
Service Coordinator
MECCO's Service Department is currently searching for a Service Coordinator to provide support to include customer support, project coordination, billing tasks, Service Technician scheduling coordination, parts coordination/ordering and general administrative support. The Service Coordinator will be responsible for all aspects of project execution including coordination between MECCO Service and customers, subcontractors, and sales team. Business results and customer service.
Essential Functions And Responsibilities Include The Following. Other Functions May Be Assigned And/Or Required.
Administration and management of Service projects include coordination with multiple vendors and customers.
Develop relationships with customers/vendors by providing exceptional customer service & support, including assistance with customer questions or concerns.
Prepare invoices for billing and any additional documentation required for billing purposes using tools and technology available
Internal and external purchase order administration.
Maintain communication with customers, Service Technicians, and internal contacts to deliver support, via phone, email, etc.
Aid Service Technician Team dutifully complete their tasks and projects.
Completely documents project costs and adjust deliver accurate reporting of project performance.
Documents work by maintaining continuous files for each project.
Communicates with internal/external customers and provides necessary information, updates and documentation in a timely manner.
Becomes proficient in the current MECCO Service administrative software.
Provides executive support for Service Fulfillment team.
Interacts with Service Acquisition Team for successful implementation of projects.
Flexibility to work outside normal work hours, as required.
Proactively anticipates customer needs
Understands and works to satisfy customer urgency
Demonstrates a willingness to deploy technology to increase efficiency and effectiveness
Qualifications Include The Following.
Bachelor's degree and two (2) years of experience in the HVAC industry performing project management or administrative roles; or an equivalent combination of education and work experience.
Excellent customer service and organizational skills, attention to detail, and ability to prioritize multiple projects and tasks to meet competing deadlines.
Demonstrated performance in a customer-focused environment and role.
Strong interpersonal, written and verbal communication skills.
The ability to make critical decisions independently, maintain a flexible schedule for customer's needs and emergencies, in fast paced environment, with support from Service Team resources.
Windows/Microsoft Office product knowledge required.
Experience with the dispatch of technicians or related work experience preferred. Familiarity with general contracting, HVAC Service, or related industry preferred.
Work location and expectations will be determined based on applicants skill set and could be modified at any time.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Declaration
Human Resources retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by the Vice President or Human Resources will be subject to disciplinary action up to and including termination.
MECCO's Service Department is currently searching for a Service Coordinator to provide support to include customer support, project coordination, billing tasks, Service Technician scheduling coordination, parts coordination/ordering and general administrative support. The Service Coordinator will be responsible for all aspects of project execution including coordination between MECCO Service and customers, subcontractors, and sales team. Business results and customer service.
Essential Functions And Responsibilities Include The Following. Other Functions May Be Assigned And/Or Required.
Administration and management of Service projects include coordination with multiple vendors and customers.
Develop relationships with customers/vendors by providing exceptional customer service & support, including assistance with customer questions or concerns.
Prepare invoices for billing and any additional documentation required for billing purposes using tools and technology available
Internal and external purchase order administration.
Maintain communication with customers, Service Technicians, and internal contacts to deliver support, via phone, email, etc.
Aid Service Technician Team dutifully complete their tasks and projects.
Completely documents project costs and adjust deliver accurate reporting of project performance.
Documents work by maintaining continuous files for each project.
Communicates with internal/external customers and provides necessary information, updates and documentation in a timely manner.
Becomes proficient in the current MECCO Service administrative software.
Provides executive support for Service Fulfillment team.
Interacts with Service Acquisition Team for successful implementation of projects.
Flexibility to work outside normal work hours, as required.
Proactively anticipates customer needs
Understands and works to satisfy customer urgency
Demonstrates a willingness to deploy technology to increase efficiency and effectiveness
Qualifications Include The Following.
Bachelor's degree and two (2) years of experience in the HVAC industry performing project management or administrative roles; or an equivalent combination of education and work experience.
Excellent customer service and organizational skills, attention to detail, and ability to prioritize multiple projects and tasks to meet competing deadlines.
Demonstrated performance in a customer-focused environment and role.
Strong interpersonal, written and verbal communication skills.
The ability to make critical decisions independently, maintain a flexible schedule for customer's needs and emergencies, in fast paced environment, with support from Service Team resources.
Windows/Microsoft Office product knowledge required.
Experience with the dispatch of technicians or related work experience preferred. Familiarity with general contracting, HVAC Service, or related industry preferred.
Work location and expectations will be determined based on applicants skill set and could be modified at any time.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Declaration
Human Resources retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by the Vice President or Human Resources will be subject to disciplinary action up to and including termination.