Site IT Lead & Systems Administrator
Jobs via Dice, Austin, TX, United States
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Position :
Site IT Lead & Systems Administrator
Location :
Austin TX (3 days onsite)
Job Type :
C2C or W2
Overview
This role is ideal for someone with approximately 5 years of hands‑on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure.
As the primary Site IT Lead for our Austin office, you will maintain our Commercial and FedRamp systems, support users, and assist in the implementation of new technologies.
Core Responsibilities
Be the main point of contact within the Austin office and travel to other sites as needed.
Serve as an escalation point for the global Service Desk Team providing advanced technical support to end‑users for the various enterprise applications supported at Rubrik (e.g., Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack, Github, etc).
Collaboration & Coordination
Collaborate with senior system administrators and other IT team members on business critical projects and initiatives.
Assist with driving the implementation of AI tools across the organization.
Coordinate with our InfoSec team to remediate security gaps or vulnerabilities across Enterprise Tools.
FedRAMP
Serve as a primary point of contact for FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.
Serve as the designated administrator for the FedRAMP boundary, managing a high‑trust environment isolated from commercial production.
Asset Management and Documentation
Collaborate with the Service Desk Team to maintain an inventory of all endpoints, documenting hardware and software details.
Assist with asset management, tracking inventory of hardware and software.
Executive Support
Provide premium and proactive technical assistance to Rubrik's senior leadership, executives, and their administrative staff.
Serve as a primary point of contact for Rubrik's executive assistant team.
Process Optimization
Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences.
Knowledge Base Development and Maintenance
Create and publish knowledge base articles for complex or novel issues lacking existing documentation; regularly update existing articles to ensure accuracy and relevance.
AV
Troubleshoot AV systems as needed.
Assist in the management of AV Infrastructure Integrator visits and maintenance schedules.
Qualifications
Minimum Qualifications
Minimum of 5 years of work experience providing front-line IT support or systems administration.
In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads.
Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack).
Strong knowledge of IT security best practices and compliance standards.
Preferred Qualifications
Relevant industry certifications such as ITIL or CompTIA.
Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at Rubrik.
Excellent verbal and written communication skills and ability to work closely with both technical and management teams.
Excellent customer service skills and a self‑starter attitude.
Exposure to IT security best practices.
Experience with automation using no-code or low-code platforms such as Okta Workflows or Zapier.
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Position :
Site IT Lead & Systems Administrator
Location :
Austin TX (3 days onsite)
Job Type :
C2C or W2
Overview
This role is ideal for someone with approximately 5 years of hands‑on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure.
As the primary Site IT Lead for our Austin office, you will maintain our Commercial and FedRamp systems, support users, and assist in the implementation of new technologies.
Core Responsibilities
Be the main point of contact within the Austin office and travel to other sites as needed.
Serve as an escalation point for the global Service Desk Team providing advanced technical support to end‑users for the various enterprise applications supported at Rubrik (e.g., Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack, Github, etc).
Collaboration & Coordination
Collaborate with senior system administrators and other IT team members on business critical projects and initiatives.
Assist with driving the implementation of AI tools across the organization.
Coordinate with our InfoSec team to remediate security gaps or vulnerabilities across Enterprise Tools.
FedRAMP
Serve as a primary point of contact for FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.
Serve as the designated administrator for the FedRAMP boundary, managing a high‑trust environment isolated from commercial production.
Asset Management and Documentation
Collaborate with the Service Desk Team to maintain an inventory of all endpoints, documenting hardware and software details.
Assist with asset management, tracking inventory of hardware and software.
Executive Support
Provide premium and proactive technical assistance to Rubrik's senior leadership, executives, and their administrative staff.
Serve as a primary point of contact for Rubrik's executive assistant team.
Process Optimization
Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences.
Knowledge Base Development and Maintenance
Create and publish knowledge base articles for complex or novel issues lacking existing documentation; regularly update existing articles to ensure accuracy and relevance.
AV
Troubleshoot AV systems as needed.
Assist in the management of AV Infrastructure Integrator visits and maintenance schedules.
Qualifications
Minimum Qualifications
Minimum of 5 years of work experience providing front-line IT support or systems administration.
In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads.
Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack).
Strong knowledge of IT security best practices and compliance standards.
Preferred Qualifications
Relevant industry certifications such as ITIL or CompTIA.
Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at Rubrik.
Excellent verbal and written communication skills and ability to work closely with both technical and management teams.
Excellent customer service skills and a self‑starter attitude.
Exposure to IT security best practices.
Experience with automation using no-code or low-code platforms such as Okta Workflows or Zapier.
#J-18808-Ljbffr