Site IT Lead & Systems Administrator

This role is ideal for someone with approximately 5 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. As the primary

Site IT Lead

for our Austin office, you'll play a key role in maintaining our Commercial and FedRamp systems, supporting our users, and assisting in the implementation of new technologies.

Core Responsibilities:

Advanced Troubleshooting and Technical Support:

Be the main point of contact within the Austin office and travel to other sites as needed.
Serve as an escalation point for the global Service Desk Team providing advanced technical support to end-users for the various enterprise applications supported at Client's. (e.g., Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack, Github, etc)
Collaboration & Coordination

Collaborate with senior system administrators and other IT team members on business critical projects and initiatives
Assist with driving the implementation of AI tools across the organization
Coordinate with our InfoSec team to remediate security gaps or vulnerabilities across Client's's Enterprise Tools
FedRAMP

Serve as a primary point of contact for Client's's FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.
Environment Ownership: Serve as the designated administrator for the FedRAMP boundary, managing a high-trust environment isolated from commercial production.
Asset Management and Documentation:

Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
Assist with asset management, including tracking inventory of hardware and software.
Executive Support

Providing premium and proactive technical assistance to Client's's senior leadership, executives, and their administrative staff in a fast-paced environment.
Serve as a primary point of contact for Client's's executive assistant team.
Process Optimization:

Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences.
Knowledge Base Development and Maintenance:

Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance.
AV

Troubleshoot AV systems as needed.
Assist in the management of AV Infrastructure Integrator visits and maintenance schedules.
Qualifications

Minimum Qualifications:

Minimum of 5 years of work experience providing front-line IT support or systems administration work
In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads
Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
Strong knowledge of IT security best practices and compliance standards.
US Citizenship
Preferred Qualifications:

Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at Client's
Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
Excellent customer service skills and the ability to be a self starter
Exposure to IT security best practices.
Experience with automation using no-code or low-code automation platforms such as Okta Workflows or Zapier