Experienced Desktop/Onsite Support Engineer
VeeRteq Solutions LLC, Arlington, VA, United States
Role Overview
Desktop/Onsite Support Engineer. 5+ years experience. Location: Arlington, VA (Onsite). Duration: 12 months. Provides L1/L2 support in regulated US healthcare environment.
Responsibilities
Provide L1/L2 onsite IT support for desktops, laptops (Windows/macOS), printers, mobile devices, peripherals, wireless, and videoconferencing/AV equipment.
Act as Infrastructure SPOC for the site; coordinate with Desktop Engineering, Network, Security, and Enterprise Application teams.
Install, configure, maintain, troubleshoot, and repair endpoint hardware, software, and enterprise tools.
Support Active Directory, Exchange, Microsoft 365, imaging, VPN, MFA, SSO, and collaboration tools.
Handle escalated and executive-level support in a fast‑paced, client‑facing environment; provide remote and smart‑hands support for onsite network, application, and production systems.
Ensure endpoints remain secure and compliant by deploying OS patches, antivirus/EDR updates, and performing remediation.
Operate within HIPAA and PHI‑sensitive environments, adhering to security and privacy policies.
Perform routine audits (local admin access, terminated user equipment recovery, asset and inventory audits).
Maintain accurate asset inventory and software licensing records.
Assist with IT projects, hardware moves/adds/changes, and company‑wide events (All Hands, executive meetings).
Create and maintain SOPs and Knowledge Base documentation to improve Service Desk effectiveness.
Core Requirements & Skills
Strong expertise in Windows and macOS troubleshooting, desktop support, and end‑user support.
Engineering degree (B.E./M.E./B.Tech./M.Tech./B.Sc./M.Sc.) required.
Technical certifications in multiple technologies desirable.
Mandatory Skills
Advanced end‑user and endpoint support expertise.
Solid understanding of IT infrastructure, networking, and ITIL processes.
Strong communication and customer‑facing skills.
5–8 years overall IT experience with minimum 5 years as Desktop/Onsite Support Engineer; prior experience in US healthcare or regulated enterprise environments strongly preferred.
Coverage during US business hours; flexibility for weekend, after‑hours, or rotational support as needed.
Hands‑on experience with AD, Exchange, O365, Outlook, and enterprise endpoint tools; good understanding of networking fundamentals (LAN, Wi‑Fi, TCP/IP).
Advanced diagnostic, problem‑solving, and escalation management skills; knowledge of ITIL best
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Desktop/Onsite Support Engineer. 5+ years experience. Location: Arlington, VA (Onsite). Duration: 12 months. Provides L1/L2 support in regulated US healthcare environment.
Responsibilities
Provide L1/L2 onsite IT support for desktops, laptops (Windows/macOS), printers, mobile devices, peripherals, wireless, and videoconferencing/AV equipment.
Act as Infrastructure SPOC for the site; coordinate with Desktop Engineering, Network, Security, and Enterprise Application teams.
Install, configure, maintain, troubleshoot, and repair endpoint hardware, software, and enterprise tools.
Support Active Directory, Exchange, Microsoft 365, imaging, VPN, MFA, SSO, and collaboration tools.
Handle escalated and executive-level support in a fast‑paced, client‑facing environment; provide remote and smart‑hands support for onsite network, application, and production systems.
Ensure endpoints remain secure and compliant by deploying OS patches, antivirus/EDR updates, and performing remediation.
Operate within HIPAA and PHI‑sensitive environments, adhering to security and privacy policies.
Perform routine audits (local admin access, terminated user equipment recovery, asset and inventory audits).
Maintain accurate asset inventory and software licensing records.
Assist with IT projects, hardware moves/adds/changes, and company‑wide events (All Hands, executive meetings).
Create and maintain SOPs and Knowledge Base documentation to improve Service Desk effectiveness.
Core Requirements & Skills
Strong expertise in Windows and macOS troubleshooting, desktop support, and end‑user support.
Engineering degree (B.E./M.E./B.Tech./M.Tech./B.Sc./M.Sc.) required.
Technical certifications in multiple technologies desirable.
Mandatory Skills
Advanced end‑user and endpoint support expertise.
Solid understanding of IT infrastructure, networking, and ITIL processes.
Strong communication and customer‑facing skills.
5–8 years overall IT experience with minimum 5 years as Desktop/Onsite Support Engineer; prior experience in US healthcare or regulated enterprise environments strongly preferred.
Coverage during US business hours; flexibility for weekend, after‑hours, or rotational support as needed.
Hands‑on experience with AD, Exchange, O365, Outlook, and enterprise endpoint tools; good understanding of networking fundamentals (LAN, Wi‑Fi, TCP/IP).
Advanced diagnostic, problem‑solving, and escalation management skills; knowledge of ITIL best
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