IT Support Administrator II
Everseen, Virginia, MN, United States
Everseen: A leader in vision AI solutions for the world’s leading retailers.
The Role
Join our team as IT Support Administrator II and become a key driver of our technological success. In this role, you will maintain, upgrade, and improve our core infrastructure, resolve issues quickly, support diverse teams and manage the full employee lifecycle for onboarding, offboarding, and proprietary hardware.
What you’ll do
Manage the full lifecycle of user‑generated tickets using our internal Service Desk, from initial response to final resolution.
Respond to technical assistance requests in person, via phone, chat, and email, ensuring clear communication and timely follow‑up.
Identify, elevate, and redirect urgent or specialist issues to ensure efficient problem resolution.
Diagnose and resolve technical hardware and software issues across laptops, desktops, mobile devices, and servers (Windows, Linux, macOS, Android, iOS).
Handle all technical aspects of employee onboarding and offboarding, including account creation, hardware provisioning, and access management within Microsoft 365 and other systems.
Identify and fix local network issues to ensure stable connectivity for users.
Develop a deep understanding of our proprietary solution and hardware stack used in our self‑checkout demo area.
Provide hands‑on technical support for internal teams using the demo area, both locally and at conferences.
Manage local IT assets, including inventory tracking, deployment, and maintenance.
Create and update training manuals and documentation for new and revised software and hardware.
Inform management of recurring problems to contribute to long‑term solutions.
Prepare and deliver activity and status reports.
Collaborating With
ICT Infrastructure & Security to streamline processes, manage access and approvals, and support internal operations.
All departments, including HR and the C‑suite, to deliver on‑site and remote support for onboarding/offboarding and day‑to‑day hardware/software needs.
External vendors to oversee purchasing and asset management, coordinate services, and assist with server diagnostics/debugging.
Profile and Skills
Proven experience in a technical support or help desk role with hands‑on troubleshooting.
Expertise in Microsoft 365 administration, particularly for user onboarding/offboarding (account management, license assignment).
Strong proficiency in managing and troubleshooting Windows 11 and macOS environments.
Basic networking knowledge and practical experience.
Excellent oral and written communication skills in business‑fluent English.
Based in Washington DC to attend the office.
Analytical and problem‑solving abilities to troubleshoot technical issues, identify root causes, and implement lasting solutions.
Customer focus with a passion for delivering solutions that enhance user experience.
Adaptability and technical curiosity to learn and master the proprietary hardware/software stack.
Interest in learning and a growth mindset to explore new technologies and best practices.
Professionalism and teamwork: strong attention to detail, positive “can‑do” attitude, stress tolerance, and collaborative teamwork.
Preferred Qualifications & Certifications
Bachelor’s degree in a relevant field.
Microsoft 365 Fundamentals (MS‑900) certification is preferable.
Cisco Certified Support Technician (CCST) certification is a plus.
Experience with Jamf for macOS management is a plus.
Basic Linux skills (installation, user management, server management) are considered a plus.
Everseen is committed to creating an inclusive and safe workplace and will not tolerate bias or discrimination of any kind. We provide equal employment opportunities to all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age.
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The Role
Join our team as IT Support Administrator II and become a key driver of our technological success. In this role, you will maintain, upgrade, and improve our core infrastructure, resolve issues quickly, support diverse teams and manage the full employee lifecycle for onboarding, offboarding, and proprietary hardware.
What you’ll do
Manage the full lifecycle of user‑generated tickets using our internal Service Desk, from initial response to final resolution.
Respond to technical assistance requests in person, via phone, chat, and email, ensuring clear communication and timely follow‑up.
Identify, elevate, and redirect urgent or specialist issues to ensure efficient problem resolution.
Diagnose and resolve technical hardware and software issues across laptops, desktops, mobile devices, and servers (Windows, Linux, macOS, Android, iOS).
Handle all technical aspects of employee onboarding and offboarding, including account creation, hardware provisioning, and access management within Microsoft 365 and other systems.
Identify and fix local network issues to ensure stable connectivity for users.
Develop a deep understanding of our proprietary solution and hardware stack used in our self‑checkout demo area.
Provide hands‑on technical support for internal teams using the demo area, both locally and at conferences.
Manage local IT assets, including inventory tracking, deployment, and maintenance.
Create and update training manuals and documentation for new and revised software and hardware.
Inform management of recurring problems to contribute to long‑term solutions.
Prepare and deliver activity and status reports.
Collaborating With
ICT Infrastructure & Security to streamline processes, manage access and approvals, and support internal operations.
All departments, including HR and the C‑suite, to deliver on‑site and remote support for onboarding/offboarding and day‑to‑day hardware/software needs.
External vendors to oversee purchasing and asset management, coordinate services, and assist with server diagnostics/debugging.
Profile and Skills
Proven experience in a technical support or help desk role with hands‑on troubleshooting.
Expertise in Microsoft 365 administration, particularly for user onboarding/offboarding (account management, license assignment).
Strong proficiency in managing and troubleshooting Windows 11 and macOS environments.
Basic networking knowledge and practical experience.
Excellent oral and written communication skills in business‑fluent English.
Based in Washington DC to attend the office.
Analytical and problem‑solving abilities to troubleshoot technical issues, identify root causes, and implement lasting solutions.
Customer focus with a passion for delivering solutions that enhance user experience.
Adaptability and technical curiosity to learn and master the proprietary hardware/software stack.
Interest in learning and a growth mindset to explore new technologies and best practices.
Professionalism and teamwork: strong attention to detail, positive “can‑do” attitude, stress tolerance, and collaborative teamwork.
Preferred Qualifications & Certifications
Bachelor’s degree in a relevant field.
Microsoft 365 Fundamentals (MS‑900) certification is preferable.
Cisco Certified Support Technician (CCST) certification is a plus.
Experience with Jamf for macOS management is a plus.
Basic Linux skills (installation, user management, server management) are considered a plus.
Everseen is committed to creating an inclusive and safe workplace and will not tolerate bias or discrimination of any kind. We provide equal employment opportunities to all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age.
#J-18808-Ljbffr