IT Help Desk Technician (PHX)
Matthews LLC, Phoenix, AZ, United States
The IT Help Desk Technician provides hands-on and remote support to internal employees and clients on all company supported applications and systems. The position responds to helpdesk requests, troubleshoots technical issues, and performs preventative maintenance throughout all company locations.
This role will primarily be based in our Scottsdale, AZ office. This role will require travel to surrounding Southern California offices from time to time.
KEY RESPONSIBILITIES:
Serve as the first contact with customers who need technical assistance via the help desk case system and/or phone calls
Perform basic troubleshooting on all case work
Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Provide quick resolution and excellent customer service
Redirect unresolved issues to the next level of support personnel
Provide needed information on IT products or services
Keep record of problems and their resolution
Follow-up with customers in a timely manner
Provide feedback on processes and make recommendations on areas to improve
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Suggest improvements on procedures
MINIMUM REQUIREMENTS:
Up to 25% travel
Previous working experience as an IT Help Desk Technician for 2 years
In-depth knowledge of computer systems
Hands on experience with diagnosing and resolving basic technical issues
Excellent communication and interpersonal skills
Customer-oriented and patient
Salary Range - $55,000
MREIS is an Equal Opportunity Employer; employment with MREIS is subject to proven merit, competence and qualifications and will not be influenced in any manner by race, color, gender, religion, national origin/ethnicity, disability status, veteran status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
This role will primarily be based in our Scottsdale, AZ office. This role will require travel to surrounding Southern California offices from time to time.
KEY RESPONSIBILITIES:
Serve as the first contact with customers who need technical assistance via the help desk case system and/or phone calls
Perform basic troubleshooting on all case work
Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Provide quick resolution and excellent customer service
Redirect unresolved issues to the next level of support personnel
Provide needed information on IT products or services
Keep record of problems and their resolution
Follow-up with customers in a timely manner
Provide feedback on processes and make recommendations on areas to improve
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Suggest improvements on procedures
MINIMUM REQUIREMENTS:
Up to 25% travel
Previous working experience as an IT Help Desk Technician for 2 years
In-depth knowledge of computer systems
Hands on experience with diagnosing and resolving basic technical issues
Excellent communication and interpersonal skills
Customer-oriented and patient
Salary Range - $55,000
MREIS is an Equal Opportunity Employer; employment with MREIS is subject to proven merit, competence and qualifications and will not be influenced in any manner by race, color, gender, religion, national origin/ethnicity, disability status, veteran status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.