Technology Support Technician
Teays Valley School District, Ashville, OH, United States
Title:
Technology Support Technician
Department:
Office of Information Technology
Building:
District
Reports To:
Director of Technology
Employment Status:
Regular/Full-Time
FLSA Status:
Eligible for Overtime
Description:
The Technology Support Technician is responsible for providing comprehensive technical support
to students and staff, ensuring a seamless and productive technology experience within the district. This role
encompasses both front-line assistance and advanced troubleshooting of hardware, software, network, and
systems issues.
Essential Duties and Responsibilities:
? Provide timely, friendly, and effective resolution of Help Desk tickets and calls, delivering exceptional
customer service.
? Create and maintain comprehensive technical documentation, user guides, and provide training and
mentorship to support staff.
? Manage Help Desk tickets, prioritizing urgent requests and escalating unresolved issues.
? Diagnose and resolve a wide range of technical issues, from basic to complex, including hardware,
software, network, and system problems. Along with proactive problem-solving, and collaboration with
vendors and external support teams.
? Collaborate with vendors to establish and maintain reliable data integrations for various district and
student software platforms.
? Collaborate with the Director of Technology, Systems Manager, and/or other team members on
technology projects, implementing changes and providing technical expertise
? Assist with the maintenance and inventory of technology equipment and software.
? Perform routine system checks, diagnose hardware and software issues, and resolve network
connectivity problems.
? Time management and task scheduling to ensure systems are streaming data based on district
calendar timelines.
? Perform visits with each of the district's buildings to evaluate staff needs utilizing classroom
technologies such as laptops, document cameras, Chromecasts, etc.
Other Duties and Responsibilities:
? Stay up to date on service bulletins, threat notifications, and trends regarding any system within the
district control.
? Complete district mandated online training.
? Continually learn about new technologies and skills within the IT field.
Qualifications:
Required:
? Associate's degree in Information Technology or related field, or equivalent experience
? 2+ years of experience in a technical support role.
? Strong customer service and communication skills.
? Knowledge of Windows, Linux, and ChromeOS operating systems.
? Understanding of networking concepts (routing, switching, security, etc.).
? Problem-solving and troubleshooting skills with a proven ability to resolve complex issues.
? Proven ability to work independently and as part of a team
Preferred:
? 5+ years of experience in a technical support role; Satisfactory completion of BCI and FBI background check.
? Experience with Active Directory, cloud-based services (e.g., Google Workspace, Microsoft
365), virtualization technologies, and VOIP systems.
? Experience with Cisco, MDM software (Mosyle), and asset inventory
management software.
? Relevant industry certifications.
Equipment Operated:
? Computers, network electronics, telephone systems
? Computer repair equipment
? Battery backup systems for computers
? Various office machines (copiers, fax machines, VOIP, etc.)
? Help Desk ticketing software
? Asset inventory software
? MDM software
Additional Working Conditions:
? Occasionally requirement to stand, walk, climb, stoop, kneel, or crouch.
? Operate district owned motor vehicles, even in inclement weather conditions.
? Occasionally work evenings and weekends.
? Repetitive hand motions, for example typing on a keyboard or writing.
? Occasionally lift, carry, push or pull various items up to a maximum of 50 pounds.
This job description is subject to change and in no manner states or implies that these are the only duties
and responsibilities to be performed by the incumbent. The incumbent will be required to follow the
instructions and perform the duties required by the incumbent's supervisor and/or appointing authority.
Terms of Employment
This job description summary does not imply that these are the only duties to be performed. This job description is subject to change in response to funding variables, emerging technologies, improved operating procedures, productivity factors, and unforeseen events.
The Teays Valley Local School District is an equal opportunity employer offering employment without regard to race, color, religion, sex, national origin, age, or disability.
Technology Support Technician
Department:
Office of Information Technology
Building:
District
Reports To:
Director of Technology
Employment Status:
Regular/Full-Time
FLSA Status:
Eligible for Overtime
Description:
The Technology Support Technician is responsible for providing comprehensive technical support
to students and staff, ensuring a seamless and productive technology experience within the district. This role
encompasses both front-line assistance and advanced troubleshooting of hardware, software, network, and
systems issues.
Essential Duties and Responsibilities:
? Provide timely, friendly, and effective resolution of Help Desk tickets and calls, delivering exceptional
customer service.
? Create and maintain comprehensive technical documentation, user guides, and provide training and
mentorship to support staff.
? Manage Help Desk tickets, prioritizing urgent requests and escalating unresolved issues.
? Diagnose and resolve a wide range of technical issues, from basic to complex, including hardware,
software, network, and system problems. Along with proactive problem-solving, and collaboration with
vendors and external support teams.
? Collaborate with vendors to establish and maintain reliable data integrations for various district and
student software platforms.
? Collaborate with the Director of Technology, Systems Manager, and/or other team members on
technology projects, implementing changes and providing technical expertise
? Assist with the maintenance and inventory of technology equipment and software.
? Perform routine system checks, diagnose hardware and software issues, and resolve network
connectivity problems.
? Time management and task scheduling to ensure systems are streaming data based on district
calendar timelines.
? Perform visits with each of the district's buildings to evaluate staff needs utilizing classroom
technologies such as laptops, document cameras, Chromecasts, etc.
Other Duties and Responsibilities:
? Stay up to date on service bulletins, threat notifications, and trends regarding any system within the
district control.
? Complete district mandated online training.
? Continually learn about new technologies and skills within the IT field.
Qualifications:
Required:
? Associate's degree in Information Technology or related field, or equivalent experience
? 2+ years of experience in a technical support role.
? Strong customer service and communication skills.
? Knowledge of Windows, Linux, and ChromeOS operating systems.
? Understanding of networking concepts (routing, switching, security, etc.).
? Problem-solving and troubleshooting skills with a proven ability to resolve complex issues.
? Proven ability to work independently and as part of a team
Preferred:
? 5+ years of experience in a technical support role; Satisfactory completion of BCI and FBI background check.
? Experience with Active Directory, cloud-based services (e.g., Google Workspace, Microsoft
365), virtualization technologies, and VOIP systems.
? Experience with Cisco, MDM software (Mosyle), and asset inventory
management software.
? Relevant industry certifications.
Equipment Operated:
? Computers, network electronics, telephone systems
? Computer repair equipment
? Battery backup systems for computers
? Various office machines (copiers, fax machines, VOIP, etc.)
? Help Desk ticketing software
? Asset inventory software
? MDM software
Additional Working Conditions:
? Occasionally requirement to stand, walk, climb, stoop, kneel, or crouch.
? Operate district owned motor vehicles, even in inclement weather conditions.
? Occasionally work evenings and weekends.
? Repetitive hand motions, for example typing on a keyboard or writing.
? Occasionally lift, carry, push or pull various items up to a maximum of 50 pounds.
This job description is subject to change and in no manner states or implies that these are the only duties
and responsibilities to be performed by the incumbent. The incumbent will be required to follow the
instructions and perform the duties required by the incumbent's supervisor and/or appointing authority.
Terms of Employment
This job description summary does not imply that these are the only duties to be performed. This job description is subject to change in response to funding variables, emerging technologies, improved operating procedures, productivity factors, and unforeseen events.
The Teays Valley Local School District is an equal opportunity employer offering employment without regard to race, color, religion, sex, national origin, age, or disability.