IT Support Desk Technician – Entry Level – Exempt Position - 12 Month
District 220, Burbank, IL, United States
IT Support Desk Technician – Entry Level – Exempt Position
12-Month Position. Job ID: 382
Date Posted
4/24/2026
Location
Reavis High School
Date Available
July 2026
Qualifications
High school diploma; Associate's or Bachelor's degree in Computer Information Technology or related field preferred
Experience in computing and informational technology resources, ideally in an educational setting
Ability to work independently and as part of a team
Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
Ability to maintain professionalism and confidentiality in the performance of all assigned duties
Exceptional attendance and punctuality
Duties and Responsibilities
Provide timely IT Support Desk services to students and staff.
Troubleshoot and resolve support desk tickets, or elevate unresolved tickets.
Maintain district hardware, including PCs, Chromebooks, copiers.
Respond to faculty requests for technical assistance within the classroom.
Perform hardware diagnostics and repair for student Chromebooks.
Maintain an inventory of district Chromebooks, peripherals, and replacement parts.
Check equipment in/out to students and staff, with accurate record keeping.
Work collaboratively with colleagues and student workers within the IT Department.
Assess district technology needs and recommend best practice tools for educational technology.
Ensure compliance with safety and operational protocols while handling hardware and equipment.
Performs other duties and assumes other responsibilities as assigned.
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12-Month Position. Job ID: 382
Date Posted
4/24/2026
Location
Reavis High School
Date Available
July 2026
Qualifications
High school diploma; Associate's or Bachelor's degree in Computer Information Technology or related field preferred
Experience in computing and informational technology resources, ideally in an educational setting
Ability to work independently and as part of a team
Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
Ability to maintain professionalism and confidentiality in the performance of all assigned duties
Exceptional attendance and punctuality
Duties and Responsibilities
Provide timely IT Support Desk services to students and staff.
Troubleshoot and resolve support desk tickets, or elevate unresolved tickets.
Maintain district hardware, including PCs, Chromebooks, copiers.
Respond to faculty requests for technical assistance within the classroom.
Perform hardware diagnostics and repair for student Chromebooks.
Maintain an inventory of district Chromebooks, peripherals, and replacement parts.
Check equipment in/out to students and staff, with accurate record keeping.
Work collaboratively with colleagues and student workers within the IT Department.
Assess district technology needs and recommend best practice tools for educational technology.
Ensure compliance with safety and operational protocols while handling hardware and equipment.
Performs other duties and assumes other responsibilities as assigned.
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