Tech - L2 Depot Dept. III-CU3D00
SMS Infocomm, Grapevine, TX, United States
Summary
The Computer Technician will be responsible for providing computer diagnostics and repairs on tablets, laptops, desktops, and all in one systems.
Essential Duties and Responsibilities
Daily responsibilities approximately 90% of the job:
Primary responsibility is to diagnose and repair laptops.
Troubleshoot and diagnose computer systems, both hardware and software.
Manually examine and repair computer hardware and peripheral components.
Take apart and re-assemble computer components and parts.
Analyze failed equipment according to established methods or procedures and determine repairability.
Resolve hardware technical issues within time schedule and provide break‑and‑fix solution using in‑house system.
May manually set up computer systems and hardware, and install or re‑install software programs for users.
Meet daily units per hour metrics – minimum KPI standard of 1.49 or above (able within 90 days).
Perform other duties as assigned.
Warehouse Efficiencies
Builds and maintains a positive work environment supported by open feedback and two‑way communication at all levels.
Keeps warehouse organized and clean at all times.
Team Building / Leadership
Maintains a positive work environment while supporting the company culture.
Fosters a healthy and safe work environment, focusing on the well‑being of all associates.
Qualifications
Working toward completing A+ certification.
Currently attending technical school.
2 to 3 years of repair experience needed.
Experience in low‑production PC environment.
Experienced with 1‑2 OEMs.
Knowledge of simple or repetitive component replacement such as LCD/HDD across multiple commodities.
Working knowledge of models such as Dell, HP, Toshiba, Apple, and Acer.
Basic computer skills including Microsoft Office Word, Excel, PowerPoint.
Essential Skills
Ability to clearly organize and prioritize work.
Ability to read and follow written instructions and ideas.
Repetitive use of hands, wrists, and fingers—keyboard and small handheld tools.
Hands‑on, ambitious, drive to succeed—makes things happen.
Goal‑oriented, teamwork focused, achieving results.
Identify and resolve problems in a timely manner.
Meet daily KPI/hour metrics – minimum standard 1.25‑1.8 (meeting within 90 days).
Gather and analyze information skillfully.
Competencies
Shows determination to achieve excellent results.
Finds better ways.
Demands top performance.
Inspires commitment.
Working Conditions
Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions range from hot in summer to cold in winter. May need to walk extensively, reach over shoulder heights, bend or stoop below waist, perform repetitive wrist, hand, or finger movement, and occasionally lift up to 25 pounds.
SMS InfoComm Corporation is an equal‑opportunity employer. Diversity and Inclusion are the foundation of our culture.
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The Computer Technician will be responsible for providing computer diagnostics and repairs on tablets, laptops, desktops, and all in one systems.
Essential Duties and Responsibilities
Daily responsibilities approximately 90% of the job:
Primary responsibility is to diagnose and repair laptops.
Troubleshoot and diagnose computer systems, both hardware and software.
Manually examine and repair computer hardware and peripheral components.
Take apart and re-assemble computer components and parts.
Analyze failed equipment according to established methods or procedures and determine repairability.
Resolve hardware technical issues within time schedule and provide break‑and‑fix solution using in‑house system.
May manually set up computer systems and hardware, and install or re‑install software programs for users.
Meet daily units per hour metrics – minimum KPI standard of 1.49 or above (able within 90 days).
Perform other duties as assigned.
Warehouse Efficiencies
Builds and maintains a positive work environment supported by open feedback and two‑way communication at all levels.
Keeps warehouse organized and clean at all times.
Team Building / Leadership
Maintains a positive work environment while supporting the company culture.
Fosters a healthy and safe work environment, focusing on the well‑being of all associates.
Qualifications
Working toward completing A+ certification.
Currently attending technical school.
2 to 3 years of repair experience needed.
Experience in low‑production PC environment.
Experienced with 1‑2 OEMs.
Knowledge of simple or repetitive component replacement such as LCD/HDD across multiple commodities.
Working knowledge of models such as Dell, HP, Toshiba, Apple, and Acer.
Basic computer skills including Microsoft Office Word, Excel, PowerPoint.
Essential Skills
Ability to clearly organize and prioritize work.
Ability to read and follow written instructions and ideas.
Repetitive use of hands, wrists, and fingers—keyboard and small handheld tools.
Hands‑on, ambitious, drive to succeed—makes things happen.
Goal‑oriented, teamwork focused, achieving results.
Identify and resolve problems in a timely manner.
Meet daily KPI/hour metrics – minimum standard 1.25‑1.8 (meeting within 90 days).
Gather and analyze information skillfully.
Competencies
Shows determination to achieve excellent results.
Finds better ways.
Demands top performance.
Inspires commitment.
Working Conditions
Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions range from hot in summer to cold in winter. May need to walk extensively, reach over shoulder heights, bend or stoop below waist, perform repetitive wrist, hand, or finger movement, and occasionally lift up to 25 pounds.
SMS InfoComm Corporation is an equal‑opportunity employer. Diversity and Inclusion are the foundation of our culture.
#J-18808-Ljbffr