Bilingual (Spanish) Customer Service Call Center Representative
TKO StaffPros, Tupelo, MS, United States
Bilingual (Spanish) Customer Service Call Center Representative
Full time | TKO StaffPros | United States
Posted On 04/24/2026
Job Information
Work Experience 1-3 years
Based on Experience
City Tupelo
State/Province Mississippi
38801
Job Description
Pay: $12.00 - $14.00 per hour
Must be able to speak fluent Spanish and English ( no exceptions)
Bonus: Monthly bonus structure available when performance goals are met
Schedule: Must be available to work every other Saturday
Position Overview
We are seeking a professional and motivated Bilingual Collections Agent fluent in both Spanish and English to join our team in Lee County, MS. This role focuses on contacting customers regarding overdue accounts, negotiating payment arrangements, and ensuring accurate documentation of all collection activities. The ideal candidate can communicate effectively across language barriers, maintain professionalism, and balance assertiveness with empathy.
Key Responsibilities
Customer Outreach: Contact customers in both Spanish and English to resolve past‑due accounts and negotiate payment plans.
Account Management: Monitor outstanding invoices, follow up promptly, and escalate accounts when necessary.
Relationship Building: Maintain positive and professional communication while adhering to company policies and legal guidelines.
Documentation: Record all calls, emails, payment commitments, and account updates in the CRM system.
Issue Resolution: Investigate billing discrepancies, disputes, or questions that may delay payment.
Negotiation: Establish payment arrangements and settlement agreements in accordance with company standards.
Payment Processing: Assist customers with electronic payments and recurring payment setups.
Skip Tracing: Use skip‑tracing tools and databases to locate customers who are difficult to reach.
Performance Goals: Meet monthly collection targets to qualify for bonus incentives.
What We Offer
Competitive hourly pay based on experience
Monthly bonus opportunities for meeting performance metrics
Evaluation‑to‑hire opportunity with long‑term potential
Supportive team environment and on‑the‑job training
Health insurance
Vision insurance
Life insurance
Requirements
Qualifications
Bilingual: Fluent in both Spanish and English (required)
Experience in collections, customer service, or call center environments preferred
Strong communication, negotiation, and problem‑solving skills
Ability to remain calm, professional, and empathetic in challenging situations
Comfortable using CRM systems and computer‑based tools
Reliable, punctual, and able to work every other Saturday
High school diploma or equivalent required
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Full time | TKO StaffPros | United States
Posted On 04/24/2026
Job Information
Work Experience 1-3 years
Based on Experience
City Tupelo
State/Province Mississippi
38801
Job Description
Pay: $12.00 - $14.00 per hour
Must be able to speak fluent Spanish and English ( no exceptions)
Bonus: Monthly bonus structure available when performance goals are met
Schedule: Must be available to work every other Saturday
Position Overview
We are seeking a professional and motivated Bilingual Collections Agent fluent in both Spanish and English to join our team in Lee County, MS. This role focuses on contacting customers regarding overdue accounts, negotiating payment arrangements, and ensuring accurate documentation of all collection activities. The ideal candidate can communicate effectively across language barriers, maintain professionalism, and balance assertiveness with empathy.
Key Responsibilities
Customer Outreach: Contact customers in both Spanish and English to resolve past‑due accounts and negotiate payment plans.
Account Management: Monitor outstanding invoices, follow up promptly, and escalate accounts when necessary.
Relationship Building: Maintain positive and professional communication while adhering to company policies and legal guidelines.
Documentation: Record all calls, emails, payment commitments, and account updates in the CRM system.
Issue Resolution: Investigate billing discrepancies, disputes, or questions that may delay payment.
Negotiation: Establish payment arrangements and settlement agreements in accordance with company standards.
Payment Processing: Assist customers with electronic payments and recurring payment setups.
Skip Tracing: Use skip‑tracing tools and databases to locate customers who are difficult to reach.
Performance Goals: Meet monthly collection targets to qualify for bonus incentives.
What We Offer
Competitive hourly pay based on experience
Monthly bonus opportunities for meeting performance metrics
Evaluation‑to‑hire opportunity with long‑term potential
Supportive team environment and on‑the‑job training
Health insurance
Vision insurance
Life insurance
Requirements
Qualifications
Bilingual: Fluent in both Spanish and English (required)
Experience in collections, customer service, or call center environments preferred
Strong communication, negotiation, and problem‑solving skills
Ability to remain calm, professional, and empathetic in challenging situations
Comfortable using CRM systems and computer‑based tools
Reliable, punctual, and able to work every other Saturday
High school diploma or equivalent required
#J-18808-Ljbffr