Community Manager - Student Housing
University Partners, Fort Worth, TX, United States
At University Partners we build living communities where students thrive. We combine professional operations with a student-first mindset to deliver quality living and a sense of home.
Position Summary
The Community Manager oversees the full operations of the property — financial performance, staff leadership, resident experience, and community upkeep — ensuring the community runs smoothly and profitably.
Key Responsibilities
Lead leasing, marketing, and financial planning/P&L for the property to hit occupancy and revenue goals, and maximize NOI
Prepare and manage annual business and marketing plans, budgets, and expense projections
Collect rents, manage delinquencies, and handle evictions when necessary. Oversee invoicing, resident refunds, and direct-deposit accounting
Oversee maintenance, vendor work, capital improvements, and property maintenance to meet University Partners standards
Hire, train, mentor, and retain on‑site staff (leasing, maintenance, grounds, security as needed); conduct performance reviews and coordinate with HR for associate welfare or disciplinary issues
Supervise all leasing and approval activity, ensuring compliance with lease documentation, leasing standards, safety policies, and Fair Housing laws
Develop and implement resident retention, marketing, and community‑engagement programs (including community events and outreach)
Handle resident issues (disputes, renewals, maintenance emergencies, after‑hours calls) in a professional, resident‑first manner
Manage data integrity in Entrata: traffic leads, work orders, applications, resident data. Ensure accurate reporting and documentation
Monitor local market trends and competition; conduct monthly market surveys and adjust strategies accordingly
Oversee move‑in/move‑out and lease‑turnover processes (especially summer turn period)
Qualifications (required)
Minimum of 2 years of community or property management experience in a private, professionally managed student housing owner/operator portfolio.
Demonstrated ability to manage property budgets, interpret financial statements, and make data‑driven decisions to optimize occupancy and NOI
Previous leadership experience supervising a team, including hiring, training, performance evaluation, and staff development
Strong communication, conflict‑resolution, and resident/customer‑service skills
Proficiency in property‑management software (like Entrata), Microsoft Word/Excel, and familiarity with common leasing, accounting, and reporting processes
Highly organized, detail‑oriented, able to multitask and prioritize in a dynamic environment
Availability to work weekends, evenings, and flexible hours as needed, and to respond to after‑hours emergencies
Ability to handle physical aspects of the role (walking, light lifting, property walk‑throughs, etc.)
Preferred Qualities
Bachelor’s degree or equivalent combination of education and experience
Proven track record in resident retention, top notch reporting, capital project management and budgeting skillset, marketing, and community programming
Strong sense of professionalism, fairness, integrity, and consistency
If you’re passionate about creating great living communities and leading a team that delivers top‑tier experiences for residents, we’d love to hear from you. Join University Partners — where your leadership makes a home away from home.
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Position Summary
The Community Manager oversees the full operations of the property — financial performance, staff leadership, resident experience, and community upkeep — ensuring the community runs smoothly and profitably.
Key Responsibilities
Lead leasing, marketing, and financial planning/P&L for the property to hit occupancy and revenue goals, and maximize NOI
Prepare and manage annual business and marketing plans, budgets, and expense projections
Collect rents, manage delinquencies, and handle evictions when necessary. Oversee invoicing, resident refunds, and direct-deposit accounting
Oversee maintenance, vendor work, capital improvements, and property maintenance to meet University Partners standards
Hire, train, mentor, and retain on‑site staff (leasing, maintenance, grounds, security as needed); conduct performance reviews and coordinate with HR for associate welfare or disciplinary issues
Supervise all leasing and approval activity, ensuring compliance with lease documentation, leasing standards, safety policies, and Fair Housing laws
Develop and implement resident retention, marketing, and community‑engagement programs (including community events and outreach)
Handle resident issues (disputes, renewals, maintenance emergencies, after‑hours calls) in a professional, resident‑first manner
Manage data integrity in Entrata: traffic leads, work orders, applications, resident data. Ensure accurate reporting and documentation
Monitor local market trends and competition; conduct monthly market surveys and adjust strategies accordingly
Oversee move‑in/move‑out and lease‑turnover processes (especially summer turn period)
Qualifications (required)
Minimum of 2 years of community or property management experience in a private, professionally managed student housing owner/operator portfolio.
Demonstrated ability to manage property budgets, interpret financial statements, and make data‑driven decisions to optimize occupancy and NOI
Previous leadership experience supervising a team, including hiring, training, performance evaluation, and staff development
Strong communication, conflict‑resolution, and resident/customer‑service skills
Proficiency in property‑management software (like Entrata), Microsoft Word/Excel, and familiarity with common leasing, accounting, and reporting processes
Highly organized, detail‑oriented, able to multitask and prioritize in a dynamic environment
Availability to work weekends, evenings, and flexible hours as needed, and to respond to after‑hours emergencies
Ability to handle physical aspects of the role (walking, light lifting, property walk‑throughs, etc.)
Preferred Qualities
Bachelor’s degree or equivalent combination of education and experience
Proven track record in resident retention, top notch reporting, capital project management and budgeting skillset, marketing, and community programming
Strong sense of professionalism, fairness, integrity, and consistency
If you’re passionate about creating great living communities and leading a team that delivers top‑tier experiences for residents, we’d love to hear from you. Join University Partners — where your leadership makes a home away from home.
#J-18808-Ljbffr