Specialist, Technical Support
JenaValve Technology, Inc., Irvine, CA, United States
Job Title: Specialist, Technical Support
Role Level: Individual Contributor
Supervisor/Manager Title: CFO
Job Location & Environment: Irvine, CA - Corporate Office
Job Description Summary: The Specialist, Technical Support serves as the primary onsite IT resource, responsible for delivering reliable, high-quality technical support in a fast‑paced, growing organization. This role ensures the stability, security, and efficiency of end‑user systems and infrastructure while supporting business continuity. The position plays a critical role in enabling operational success during a period of rapid growth following FDA approval.
Job Responsibilities
Own and manage day‑to‑day help desk operations, including intake, prioritization, and resolution of technical support requests
Provide onsite and remote technical support for hardware, software, network connectivity, and enterprise applications
Administer user lifecycle management, including onboarding, offboarding, account provisioning, and access control
Troubleshoot and resolve issues across Windows and macOS systems, Microsoft 365, and standard business applications
Maintain and support IT infrastructure, including network connectivity (Wi‑Fi, VPN), printers, and end‑user devices
Coordinate with external IT vendors and managed service providers to escalates and resolve complex issues
Perform routine system maintenance, updates, and patch management to ensure system reliability and security
Maintain accurate documentation of systems, processes, and support activities within the ticketing system
Ensure adherence to IT security policies, data protection standards, and regulatory requirements
Support and maintain conference room technology and company‑wide collaboration tools
Contribute to and execute IT projects, including system implementations, upgrades, and process improvements aligned with company growth
Qualifications
Required Education and Experience
Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience
Minimum 5 years of hands‑on IT support experience, including onsite end‑user support
Experience operating as a primary or sole IT support resource in a professional environment strongly preferred
Experience supporting a growing or fast‑paced organization required
Prior experience in a regulated industry (medical device, healthcare, or similar) preferred
Skills And Abilities Required For This Job
Strong technical proficiency in Microsoft 365, Windows, and macOS environments
Working knowledge of Active Directory, user account management, and endpoint configuration
Solid understanding of networking fundamentals (VPN)
Demonstrated ability to troubleshoot and resolve complex technical issues independently
Strong organizational skills with the ability to manage competing priorities and high ticket volume
Effective verbal and written communication skills with a strong customer service orientation
Ability to work autonomously while exercising sound judgment and decision‑making
Proactive approach to identifying issues and implementing improvements
Experience with ticketing systems and IT documentation best practices
Physical Requirements
Prolonged periods of sitting and working at a computer
Ability to stand, walk, and move throughout the facility as needed
Ability to lift and move equipment up to approximately 50 pounds (e.g., computers, monitors, peripherals)
Bending, reaching, and setup of workstations or IT equipment
Work performed primarily in an office environment with standard business conditions
#J-18808-Ljbffr
Role Level: Individual Contributor
Supervisor/Manager Title: CFO
Job Location & Environment: Irvine, CA - Corporate Office
Job Description Summary: The Specialist, Technical Support serves as the primary onsite IT resource, responsible for delivering reliable, high-quality technical support in a fast‑paced, growing organization. This role ensures the stability, security, and efficiency of end‑user systems and infrastructure while supporting business continuity. The position plays a critical role in enabling operational success during a period of rapid growth following FDA approval.
Job Responsibilities
Own and manage day‑to‑day help desk operations, including intake, prioritization, and resolution of technical support requests
Provide onsite and remote technical support for hardware, software, network connectivity, and enterprise applications
Administer user lifecycle management, including onboarding, offboarding, account provisioning, and access control
Troubleshoot and resolve issues across Windows and macOS systems, Microsoft 365, and standard business applications
Maintain and support IT infrastructure, including network connectivity (Wi‑Fi, VPN), printers, and end‑user devices
Coordinate with external IT vendors and managed service providers to escalates and resolve complex issues
Perform routine system maintenance, updates, and patch management to ensure system reliability and security
Maintain accurate documentation of systems, processes, and support activities within the ticketing system
Ensure adherence to IT security policies, data protection standards, and regulatory requirements
Support and maintain conference room technology and company‑wide collaboration tools
Contribute to and execute IT projects, including system implementations, upgrades, and process improvements aligned with company growth
Qualifications
Required Education and Experience
Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience
Minimum 5 years of hands‑on IT support experience, including onsite end‑user support
Experience operating as a primary or sole IT support resource in a professional environment strongly preferred
Experience supporting a growing or fast‑paced organization required
Prior experience in a regulated industry (medical device, healthcare, or similar) preferred
Skills And Abilities Required For This Job
Strong technical proficiency in Microsoft 365, Windows, and macOS environments
Working knowledge of Active Directory, user account management, and endpoint configuration
Solid understanding of networking fundamentals (VPN)
Demonstrated ability to troubleshoot and resolve complex technical issues independently
Strong organizational skills with the ability to manage competing priorities and high ticket volume
Effective verbal and written communication skills with a strong customer service orientation
Ability to work autonomously while exercising sound judgment and decision‑making
Proactive approach to identifying issues and implementing improvements
Experience with ticketing systems and IT documentation best practices
Physical Requirements
Prolonged periods of sitting and working at a computer
Ability to stand, walk, and move throughout the facility as needed
Ability to lift and move equipment up to approximately 50 pounds (e.g., computers, monitors, peripherals)
Bending, reaching, and setup of workstations or IT equipment
Work performed primarily in an office environment with standard business conditions
#J-18808-Ljbffr