Information Technology Manager
DNA Partners, Washington, District of Columbia, United States
A leading law firm is seeking an Information
Technology Manager
to lead Level 3 support and A/V services firmwide. This role delivers expert technical leadership, resolves high‑impact escalations, and ensures a consistent, white‑glove technology experience across all offices.
What You’ll Do:
Lead and manage Level 3 Technology Support Analysts and A/V Support, including performance, scheduling, and development
Serve as the escalation point for complex, high‑impact technical incidents
Oversee employee technology intake and departure processes, including provisioning and equipment deployment
Lead and facilitate firmwide hybrid meetings, webinars, and video conferencing readiness
Deliver customer‑facing technology projects and provide updates to firm stakeholders
Partner with Infrastructure, Information Security, Applications, and external vendors
Ensure consistent ticket documentation, resolution standards, and operational workflows
Oversee hardware inventory, lifecycle management, and post‑maintenance testing
Identify trends, risks, and systemic issues within the support environment
Collaborate with training teams to develop self‑help resources and knowledge content
What You Bring:
7+ years of relevant IT experience, including
3–5+ years in technology support management
Strong expertise in
Microsoft Windows, Microsoft 365 Admin Center, Azure , and enterprise collaboration tools
Experience with
ServiceNow
or a similar ticketing system
Advanced troubleshooting skills across hardware, A/V, video conferencing, and enterprise applications
Experience managing projects, vendors, and developing technical staff
Excellent communication skills with a strong commitment to white‑glove service
Ability to adapt to shifting priorities and support after‑hours needs as required
Experience with
Microsoft 365 Copilot or generative AI tools
a plus
Legal industry experience strongly preferred
#J-18808-Ljbffr
Technology Manager
to lead Level 3 support and A/V services firmwide. This role delivers expert technical leadership, resolves high‑impact escalations, and ensures a consistent, white‑glove technology experience across all offices.
What You’ll Do:
Lead and manage Level 3 Technology Support Analysts and A/V Support, including performance, scheduling, and development
Serve as the escalation point for complex, high‑impact technical incidents
Oversee employee technology intake and departure processes, including provisioning and equipment deployment
Lead and facilitate firmwide hybrid meetings, webinars, and video conferencing readiness
Deliver customer‑facing technology projects and provide updates to firm stakeholders
Partner with Infrastructure, Information Security, Applications, and external vendors
Ensure consistent ticket documentation, resolution standards, and operational workflows
Oversee hardware inventory, lifecycle management, and post‑maintenance testing
Identify trends, risks, and systemic issues within the support environment
Collaborate with training teams to develop self‑help resources and knowledge content
What You Bring:
7+ years of relevant IT experience, including
3–5+ years in technology support management
Strong expertise in
Microsoft Windows, Microsoft 365 Admin Center, Azure , and enterprise collaboration tools
Experience with
ServiceNow
or a similar ticketing system
Advanced troubleshooting skills across hardware, A/V, video conferencing, and enterprise applications
Experience managing projects, vendors, and developing technical staff
Excellent communication skills with a strong commitment to white‑glove service
Ability to adapt to shifting priorities and support after‑hours needs as required
Experience with
Microsoft 365 Copilot or generative AI tools
a plus
Legal industry experience strongly preferred
#J-18808-Ljbffr