Information Technology Support Analyst

National Law Firm is searching for a Technology Support Analyst to provide advanced onsite and remote support for firmwide users. You’ll act as the first escalation point for Level 1, troubleshoot complex technical issues, support A/V and conference room tech, and deliver onboarding and small‑group training on firm systems.

What You’ll Do:

Resolve advanced software, hardware, mobile, printer, and remote‑access issues

Mentor Level 1 technicians and provide knowledge transfer

Support conference room A/V, hybrid meetings, and tech setups

Handle onboarding, device imaging, and user training

Document tickets thoroughly and maintain proactive communication

Escalate complex issues to Level 3 and collaborate on solutions

Assist with testing new applications, tools, and services

What You Bring:

3+ years advanced technical support in a large corporate IT setting

Strong troubleshooting skills across Windows, Microsoft 365, AD, SCCM, Citrix VDI & VPN

Ability to translate technical concepts for non‑technical users

Excellent communication, customer service, and problem-solving abilities

Experience delivering training a plus

Legal industry experience strongly preferred

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