Technical Engineer(IT-User Support Services) - IL USA
Inside Higher Ed, Palos Hills, IL, United States
Job Title
Technical Engineer (IT-User Support Services) - IL USA
Department
Client Services
Work Location
ALL SITES
About the Role
Under the direction of the Manager of User Support Services, the Technical Engineer is a member of the User Support Services Technical team. This position maintains and installs advanced high-level client service systems, such as VDI, SCCM, AD, JAMF, Unfollow settings, Life‑Cycle Management, Print management systems, classroom technologies, and more.
The Technical Engineer is dedicated to learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning.
Responsibilities
Provides superior customer service.
Identifies new approaches to solving issues and improving processes with technology.
Provides for the installation and testing of technological equipment for curriculum and administrative use, including loading, configuring operating systems, patching, and upgrades.
Recommends the selection, installation, and use of appropriate software and operating systems.
Responsible for the execution of college computing governance and client security.
Assists personnel and other departments in the training of faculty and staff on hardware and software.
Completes repairs, upgrades, and Life Cycle Management of all computing devices.
Is an expert in using the IT service management (ticketing) tool.
Maintains asset tracking and documentation.
Follows procedures for disposal and donations of hardware.
Significant amount of lifting and installing of devices (e.g., computers, printers, copiers).
Might be required to assist users anywhere on campus, including remote sites.
Troubleshoots all customer service calls, walk‑ins, trouble tickets, and email.
Uses remote access tools for troubleshooting.
Uses and understands all USS troubleshooting tools and methods fluently.
Responsible for completing day‑to‑day tasks and field tickets.
Maintains academic classroom lab software and images.
Responsible for multiple support servers, including maintenance and upgrades (e.g., SCCM, Print, Microsoft, Apple, JAMF).
Knowledge of USS systems at an administrator level. Able to install, configure and provide training to others.
Maintains and configures group policies and desktop control software.
Responsible for testing of installs, patches, and upgrades before deployment.
Coordinates warranty hardware problems with third‑party vendors or manufacturers.
Assists with the duties of other IT departments as needed or directed.
Keeps the USS Assistant Manager informed of all issues, plans, and project updates.
Responsible for the deployment and testing of all approved Microsoft Office 365 applications.
Completes necessary testing, planning, and integration of new IT solutions for various platforms.
Provides advanced training needed for the engineering/Analyst/support team for multiple systems.
Keeps up with necessary updates and upgrades as they become imminent in the environment.
Manages Apple‑based and Microsoft‑based systems using Jamf Pro and SCCM with updates and application deployments.
Completes and oversees scheduled maintenance for different systems used to manage resources with the environment.
Performs other duties as assigned.
Education / Experience
Bachelor’s degree (BA/BS) in Computer Science or related field.
One to three years in an end‑user computing environment.
Microsoft, Apple, VMware and/or Cisco certifications preferred.
Qualifications
Solid knowledge of Microsoft and Apple‑based computing devices and software, including Jamf Pro, SCCM, and Intune with updates and application deployment.
Familiar with programs, languages, and supported software packages.
Ability to read and comprehend instructions, technical procedures, short correspondence, and memos.
Demonstrated analytical ability to logically approach problems.
Strong communication and interpersonal skills with administration, faculty, staff, vendor representatives, and the general public.
Position Status
Full Time
Hours
Monday–Friday, 8:00 am to 5:00 pm
Salary & Benefits
$60,370 – $80,745 (plus exceptional benefits)
Moraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision, and retirement benefits in a collaborative and friendly environment. Benefits include: Health, Dental, Vision, Life insurance, Optional life or Disability insurance; Tuition reimbursement and waiver; SURS retirement plan; Vacation Days; Holidays; Sick Leave; Personal days; Bereavement days; Tax‑sheltered annuity plans.
Application Information
Posting Number: AP00552P
Open Date: 01/26/2026
Review of Applications Begins: 02/13/2026
Open Until Filled: Yes
Special Instructions: Please apply online with required documents and assure you have submitted the application. A confirmation email will be sent to you. For questions, please contact Human Resources at hr@morainevalley.edu or 708‑974‑5704.
Note: Sponsorship not available. Requires residency in IL/Indiana or reciprocal state. This is an onsite position; hybrid remote opportunities may be available upon completion of introductory period as appropriate and approved.
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Technical Engineer (IT-User Support Services) - IL USA
Department
Client Services
Work Location
ALL SITES
About the Role
Under the direction of the Manager of User Support Services, the Technical Engineer is a member of the User Support Services Technical team. This position maintains and installs advanced high-level client service systems, such as VDI, SCCM, AD, JAMF, Unfollow settings, Life‑Cycle Management, Print management systems, classroom technologies, and more.
The Technical Engineer is dedicated to learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning.
Responsibilities
Provides superior customer service.
Identifies new approaches to solving issues and improving processes with technology.
Provides for the installation and testing of technological equipment for curriculum and administrative use, including loading, configuring operating systems, patching, and upgrades.
Recommends the selection, installation, and use of appropriate software and operating systems.
Responsible for the execution of college computing governance and client security.
Assists personnel and other departments in the training of faculty and staff on hardware and software.
Completes repairs, upgrades, and Life Cycle Management of all computing devices.
Is an expert in using the IT service management (ticketing) tool.
Maintains asset tracking and documentation.
Follows procedures for disposal and donations of hardware.
Significant amount of lifting and installing of devices (e.g., computers, printers, copiers).
Might be required to assist users anywhere on campus, including remote sites.
Troubleshoots all customer service calls, walk‑ins, trouble tickets, and email.
Uses remote access tools for troubleshooting.
Uses and understands all USS troubleshooting tools and methods fluently.
Responsible for completing day‑to‑day tasks and field tickets.
Maintains academic classroom lab software and images.
Responsible for multiple support servers, including maintenance and upgrades (e.g., SCCM, Print, Microsoft, Apple, JAMF).
Knowledge of USS systems at an administrator level. Able to install, configure and provide training to others.
Maintains and configures group policies and desktop control software.
Responsible for testing of installs, patches, and upgrades before deployment.
Coordinates warranty hardware problems with third‑party vendors or manufacturers.
Assists with the duties of other IT departments as needed or directed.
Keeps the USS Assistant Manager informed of all issues, plans, and project updates.
Responsible for the deployment and testing of all approved Microsoft Office 365 applications.
Completes necessary testing, planning, and integration of new IT solutions for various platforms.
Provides advanced training needed for the engineering/Analyst/support team for multiple systems.
Keeps up with necessary updates and upgrades as they become imminent in the environment.
Manages Apple‑based and Microsoft‑based systems using Jamf Pro and SCCM with updates and application deployments.
Completes and oversees scheduled maintenance for different systems used to manage resources with the environment.
Performs other duties as assigned.
Education / Experience
Bachelor’s degree (BA/BS) in Computer Science or related field.
One to three years in an end‑user computing environment.
Microsoft, Apple, VMware and/or Cisco certifications preferred.
Qualifications
Solid knowledge of Microsoft and Apple‑based computing devices and software, including Jamf Pro, SCCM, and Intune with updates and application deployment.
Familiar with programs, languages, and supported software packages.
Ability to read and comprehend instructions, technical procedures, short correspondence, and memos.
Demonstrated analytical ability to logically approach problems.
Strong communication and interpersonal skills with administration, faculty, staff, vendor representatives, and the general public.
Position Status
Full Time
Hours
Monday–Friday, 8:00 am to 5:00 pm
Salary & Benefits
$60,370 – $80,745 (plus exceptional benefits)
Moraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision, and retirement benefits in a collaborative and friendly environment. Benefits include: Health, Dental, Vision, Life insurance, Optional life or Disability insurance; Tuition reimbursement and waiver; SURS retirement plan; Vacation Days; Holidays; Sick Leave; Personal days; Bereavement days; Tax‑sheltered annuity plans.
Application Information
Posting Number: AP00552P
Open Date: 01/26/2026
Review of Applications Begins: 02/13/2026
Open Until Filled: Yes
Special Instructions: Please apply online with required documents and assure you have submitted the application. A confirmation email will be sent to you. For questions, please contact Human Resources at hr@morainevalley.edu or 708‑974‑5704.
Note: Sponsorship not available. Requires residency in IL/Indiana or reciprocal state. This is an onsite position; hybrid remote opportunities may be available upon completion of introductory period as appropriate and approved.
#J-18808-Ljbffr