Student Services Site Support (Part Time) (Downtown)
Maricopa Community College district, Tempe, AZ, United States
Job ID
317398
Location
Rio Salado Community College
Full/Part Time
Part Time
Regular/Temporary
Temporary
Hourly Rate
$15.00 per hour
Not Eligible for Benefits
This is a part‑time, temporary position not eligible for benefits.
Work Schedule
Monday - Thursday, up to 19.5 hours per week.
Job Summary
Provides front‑line customer service and administrative program support for academic and career training programs. Engages in student services including intake, registration, and assessment scheduling; handles inquiries about career training, testing, advising, counseling, or other programs and services. Provides office/clerical support utilizing Excel, Word, and other computer software to enter student registration, enrollment, demographic, attendance, and assessment data into program databases; creates student digital files; supports data collection for projects; works collaboratively with managers and instructors to troubleshoot and resolve data issues; supervised by the Program Manager and receives work direction from the Administrative Specialist.
Essential Functions
50%
Student Support Services:
Conducts student intake, registration, and admissions processes; verifies participants' program eligibility; coordinates student registration and testing appointment scheduling; handles phone calls and front desk inquiries from prospective students; monitors & follows up with location call log (CRM database); monitors location service email account; and maintains a knowledge base of current career services and training programs available; supports laptop checkout process and check‑out research (account holds, other SIS holds); and interfaces with instructors and staff to support student program participation and success. Works with AR&R and other departments (Financial Aid, Testing) to troubleshoot and resolve student issues (passwords, holds research, account reset).
40%
Data and Record‑keeping:
Performs data entry (student demographic and intake/registration information, attendance, assessment) into reporting databases with a high degree of accuracy; creates and updates student digital files (SDFs) and attendance workbooks; links pertinent documents to student digital files; conducts peer audits of registration paperwork; supports administrative specialist with projects, data collection, and surveys; assists with separating students from the program under the direction of location managers; utilizes computers and software daily.
10%
Other duties:
Provides administrative support to managers and staff. Collects fees as required and balances payment log. Assists with classroom/facility set‑up as needed; participates in professional learning and training as required.
Minimum Qualifications
High School Diploma or equivalent and one year of prior work experience required.
Prefer candidates with strong computer skills; prior experience working in a front‑line, fast‑paced customer service environment.
Special Working Conditions
May be required to travel to various locations; may be required to work various hours and shifts.
Position Located At
Rio Downtown is located at 619 N. 7th Avenue, Phoenix, AZ 85007
Posting Close Date
Open until filled
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
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317398
Location
Rio Salado Community College
Full/Part Time
Part Time
Regular/Temporary
Temporary
Hourly Rate
$15.00 per hour
Not Eligible for Benefits
This is a part‑time, temporary position not eligible for benefits.
Work Schedule
Monday - Thursday, up to 19.5 hours per week.
Job Summary
Provides front‑line customer service and administrative program support for academic and career training programs. Engages in student services including intake, registration, and assessment scheduling; handles inquiries about career training, testing, advising, counseling, or other programs and services. Provides office/clerical support utilizing Excel, Word, and other computer software to enter student registration, enrollment, demographic, attendance, and assessment data into program databases; creates student digital files; supports data collection for projects; works collaboratively with managers and instructors to troubleshoot and resolve data issues; supervised by the Program Manager and receives work direction from the Administrative Specialist.
Essential Functions
50%
Student Support Services:
Conducts student intake, registration, and admissions processes; verifies participants' program eligibility; coordinates student registration and testing appointment scheduling; handles phone calls and front desk inquiries from prospective students; monitors & follows up with location call log (CRM database); monitors location service email account; and maintains a knowledge base of current career services and training programs available; supports laptop checkout process and check‑out research (account holds, other SIS holds); and interfaces with instructors and staff to support student program participation and success. Works with AR&R and other departments (Financial Aid, Testing) to troubleshoot and resolve student issues (passwords, holds research, account reset).
40%
Data and Record‑keeping:
Performs data entry (student demographic and intake/registration information, attendance, assessment) into reporting databases with a high degree of accuracy; creates and updates student digital files (SDFs) and attendance workbooks; links pertinent documents to student digital files; conducts peer audits of registration paperwork; supports administrative specialist with projects, data collection, and surveys; assists with separating students from the program under the direction of location managers; utilizes computers and software daily.
10%
Other duties:
Provides administrative support to managers and staff. Collects fees as required and balances payment log. Assists with classroom/facility set‑up as needed; participates in professional learning and training as required.
Minimum Qualifications
High School Diploma or equivalent and one year of prior work experience required.
Prefer candidates with strong computer skills; prior experience working in a front‑line, fast‑paced customer service environment.
Special Working Conditions
May be required to travel to various locations; may be required to work various hours and shifts.
Position Located At
Rio Downtown is located at 619 N. 7th Avenue, Phoenix, AZ 85007
Posting Close Date
Open until filled
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
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