Communications Bilingual Operator Patient Services - Full-Time Remote
St. Thomas Community Health Center, New Orleans, LA, United States
Overview
Patient Services Representative - Communications Operator
At St. Thomas Community Health Center our mission is to provide culturally competent health care of the highest quality, regardless of the patient’s ability to pay. We foster relevant research and educational activities directed toward achieving health initiatives that reduce health disparities in our community. Central to our mission is acknowledging the role of institutional racism as causative of these disparities. As such, our work is directed toward becoming an antiracist institution.
Job Summary
A patient services representative is responsible for handling incoming calls from patients, providing assistance, and resolving inquiries or concerns. Overall, a patient services representative plays a vital role in providing excellent customer service, addressing patient inquiries, and ensuring patient satisfaction over the phone. They contribute to the efficient operation of the call center and help maintain positive relationships between patients and the healthcare facility.
Responsibilities
Answering calls: Handling a high volume of incoming calls from patients
Resolving issues: Listening to patient concerns, complaints, or issues and working to resolve them in a timely and satisfactory manner
Scheduling appointments: Assisting patients in scheduling appointments and coordinating with healthcare providers
Documenting calls: Accurately documenting all relevant information from patient calls, including inquiries, concerns, and actions taken
Providing exceptional customer service: Ensuring a positive and professional experience for patients
Collaborating with the healthcare team: Working closely with healthcare providers, nurses, and other staff members to ensure accurate and timely communication
Adhering to regulations and policies: Following all applicable healthcare regulations, privacy laws, and organizational policies
Qualifications
Required :
At least 2 years of college
Good written/verbal communication skills
Problem-solving skills
Experience using Microsoft Office, internet and email
2 years of administrative experience
Bilingual - Spanish
Preferred:
3 years of administrative experience
Bachelor's Degree
Benefits
Medical
Dental
Vision
Life Insurance
Accidental Death & Dismemberment
Short-Term Disability
Long-Term Disability
This is a remote position.
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Patient Services Representative - Communications Operator
At St. Thomas Community Health Center our mission is to provide culturally competent health care of the highest quality, regardless of the patient’s ability to pay. We foster relevant research and educational activities directed toward achieving health initiatives that reduce health disparities in our community. Central to our mission is acknowledging the role of institutional racism as causative of these disparities. As such, our work is directed toward becoming an antiracist institution.
Job Summary
A patient services representative is responsible for handling incoming calls from patients, providing assistance, and resolving inquiries or concerns. Overall, a patient services representative plays a vital role in providing excellent customer service, addressing patient inquiries, and ensuring patient satisfaction over the phone. They contribute to the efficient operation of the call center and help maintain positive relationships between patients and the healthcare facility.
Responsibilities
Answering calls: Handling a high volume of incoming calls from patients
Resolving issues: Listening to patient concerns, complaints, or issues and working to resolve them in a timely and satisfactory manner
Scheduling appointments: Assisting patients in scheduling appointments and coordinating with healthcare providers
Documenting calls: Accurately documenting all relevant information from patient calls, including inquiries, concerns, and actions taken
Providing exceptional customer service: Ensuring a positive and professional experience for patients
Collaborating with the healthcare team: Working closely with healthcare providers, nurses, and other staff members to ensure accurate and timely communication
Adhering to regulations and policies: Following all applicable healthcare regulations, privacy laws, and organizational policies
Qualifications
Required :
At least 2 years of college
Good written/verbal communication skills
Problem-solving skills
Experience using Microsoft Office, internet and email
2 years of administrative experience
Bilingual - Spanish
Preferred:
3 years of administrative experience
Bachelor's Degree
Benefits
Medical
Dental
Vision
Life Insurance
Accidental Death & Dismemberment
Short-Term Disability
Long-Term Disability
This is a remote position.
#J-18808-Ljbffr