Patient Services Representative (PSR) - Adolescent Medicine Clinic
OU Health, Oklahoma City, OK, United States
Overview
Patient Services Representative (PSR) - Adolescent Medicine Clinic
Position Title: Patient Services Representative (PSR) - Adolescent Medicine Clinic
Department: HB Children's Adolescent Clinic
Job Description
The Patient Services Representative III coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility.
Responsibilities
Assists with scheduling patient appointments, either by telephone or in person, and validates teams are scheduling within clinical/until protocol.
Provides information about clinic operations.
Obtains patient demographics on new patients and updates demographics on established patients.
Assists with answering telephone calls and monitoring the abandoned call rate.
Prepares and enters healthcare providers’ templates into the EMR.
Coordinates schedules as directed to patients requiring multiple services, communicating with nursing and provider teams as necessary.
Greets patients as they come into the clinic for scheduled appointments.
Balances and closes personal Cash Drawer daily; validates team members are completing accurately.
Completes insurance denials and works with providers to obtain information to file appeals.
Distributes encounter forms and inspects the forms for completeness and accuracy.
Copies insurance cards and uploads into the EMR as appropriate.
Balances and closes cash box daily for the clinic/unit.
Prepares ancillary forms for other services (e.g., x-rays, vascular studies).
Talks to patients about financial accounts and collects as appropriate.
Obtains insurance prior authorization for prescribed services.
Secures referrals to other providers for HMO patients and referrals from PCPs for HMO patients to be seen in the clinic.
Collects and verifies proof of income to determine sliding scale discount eligibility, if any.
Orders supplies when low and needs reordering.
Types notes and letters for physicians as needed, via mail or patient portal.
Makes immunization cards as needed.
Sorts and distributes mail.
Communicates with patients of all ages in a professional manner at all times.
Communicates with co-workers and employees in a team-oriented approach.
Participates in in-service meetings and education programs for professional growth.
Maintains patient confidentiality.
Works with clinic management to complete monthly Joint Commission audits (Environment of Care, Hand Washing, and Charts).
Coaches Patient Service Representatives on OU Health CICARE model and assists with CICARE competency audits.
Validates that Business Continuity Access computers are up-to-date and safeguarded against downtime.
Serves as lead employee or assistant supervisor where applicable.
Mentors and trains new employees as needed or directed.
General Responsibilities
Performs other duties as assigned.
Minimum Qualifications
Education Requirements
Associate’s Degree required.
Experience Requirements
5 or more years of experience in admitting, financial counseling, patient registration, or related area required.
License/Certification/Registration Requirements
None required.
Knowledge/Skills/Abilities Requirements
Expert verbal and written communication skills.
Expert customer service skills.
Expert ability to work effectively with other employees, patients, and external parties.
Expert proficiency with the use of Microsoft Office tools.
Knowledge of hospital policies and procedures.
Knowledge of third-party contractual agreements and requirements.
Knowledge of federal and state laws and regulations relating to payment and billing of hospital charges.
Skill in establishing and maintaining effective working relationships with others.
Skill in following verbal and written instructions; in interviewing patients.
Keyboarding skills sufficient to meet the requirements of the position.
Collection of copays and past due balances.
Epic Cadence: Template Build 100 Class; Epic Cadence: Template Build 200 Class.
Completion of Emerging Leaders Academy within 6 months of hire, or equivalent HealthStream Leadership Courses if Emerging Leaders Academy is not available.
Note:
Current OU Health employees – Please click HERE to login.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
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Patient Services Representative (PSR) - Adolescent Medicine Clinic
Position Title: Patient Services Representative (PSR) - Adolescent Medicine Clinic
Department: HB Children's Adolescent Clinic
Job Description
The Patient Services Representative III coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility.
Responsibilities
Assists with scheduling patient appointments, either by telephone or in person, and validates teams are scheduling within clinical/until protocol.
Provides information about clinic operations.
Obtains patient demographics on new patients and updates demographics on established patients.
Assists with answering telephone calls and monitoring the abandoned call rate.
Prepares and enters healthcare providers’ templates into the EMR.
Coordinates schedules as directed to patients requiring multiple services, communicating with nursing and provider teams as necessary.
Greets patients as they come into the clinic for scheduled appointments.
Balances and closes personal Cash Drawer daily; validates team members are completing accurately.
Completes insurance denials and works with providers to obtain information to file appeals.
Distributes encounter forms and inspects the forms for completeness and accuracy.
Copies insurance cards and uploads into the EMR as appropriate.
Balances and closes cash box daily for the clinic/unit.
Prepares ancillary forms for other services (e.g., x-rays, vascular studies).
Talks to patients about financial accounts and collects as appropriate.
Obtains insurance prior authorization for prescribed services.
Secures referrals to other providers for HMO patients and referrals from PCPs for HMO patients to be seen in the clinic.
Collects and verifies proof of income to determine sliding scale discount eligibility, if any.
Orders supplies when low and needs reordering.
Types notes and letters for physicians as needed, via mail or patient portal.
Makes immunization cards as needed.
Sorts and distributes mail.
Communicates with patients of all ages in a professional manner at all times.
Communicates with co-workers and employees in a team-oriented approach.
Participates in in-service meetings and education programs for professional growth.
Maintains patient confidentiality.
Works with clinic management to complete monthly Joint Commission audits (Environment of Care, Hand Washing, and Charts).
Coaches Patient Service Representatives on OU Health CICARE model and assists with CICARE competency audits.
Validates that Business Continuity Access computers are up-to-date and safeguarded against downtime.
Serves as lead employee or assistant supervisor where applicable.
Mentors and trains new employees as needed or directed.
General Responsibilities
Performs other duties as assigned.
Minimum Qualifications
Education Requirements
Associate’s Degree required.
Experience Requirements
5 or more years of experience in admitting, financial counseling, patient registration, or related area required.
License/Certification/Registration Requirements
None required.
Knowledge/Skills/Abilities Requirements
Expert verbal and written communication skills.
Expert customer service skills.
Expert ability to work effectively with other employees, patients, and external parties.
Expert proficiency with the use of Microsoft Office tools.
Knowledge of hospital policies and procedures.
Knowledge of third-party contractual agreements and requirements.
Knowledge of federal and state laws and regulations relating to payment and billing of hospital charges.
Skill in establishing and maintaining effective working relationships with others.
Skill in following verbal and written instructions; in interviewing patients.
Keyboarding skills sufficient to meet the requirements of the position.
Collection of copays and past due balances.
Epic Cadence: Template Build 100 Class; Epic Cadence: Template Build 200 Class.
Completion of Emerging Leaders Academy within 6 months of hire, or equivalent HealthStream Leadership Courses if Emerging Leaders Academy is not available.
Note:
Current OU Health employees – Please click HERE to login.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
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