IT Helpdesk Technician
GDS Technology, LLC, Norcross, GA, United States
Benefits:
401(k)
Bonus based on performance
Company parties
Dental insurance
Employee discounts
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Benefits/Perks
Flexible Scheduling
Career Growth Opportunities
Paid for Training
Job Summary
We are seeking a Helpdesk Technician to join our IT team. As a Helpdesk Technician, you will be responsible for providing technical support and assistance to end-users, resolving IT-related issues, and ensuring the smooth operation of our IT infrastructure. We are currently looking for someone with some network engineering experience.
Responsibilities
Provide first-level technical support to end-users via phone and email.
Troubleshoot and resolve hardware, software, and network issues
Assist with the configuration and maintenance of computer and network systems
Manage user accounts and permissions in Active Directory & Azure
Collaborate with other IT team members to identify and implement solutions
Document and track all support requests in the helpdesk ticketing system
Provide training and guidance to end-users on IT-related topics
Ensure compliance with company policies and procedures
Qualifications
A strong work ethic and work output.
Ability to comprehend problems, arrive at solutions, and communicate those effectively to other stakeholders (both internally and externally).
Strong analytical ability in discerning priority and non-priority issues, making decisions from a number of alternatives based on logic and fact
Independent and self-motivated, holds self accountable to achieving desired outcomes.
Previous experience as an IT Technician or an IT Certification is preferred
Strong written and verbal communication skills
Understanding of data privacy and security
Qualities:
Valid driver's license (clean MVR Record) and a reliable mode of transport
Good oral and written communication skills.
Demonstration of technical aptitude
Ability to work in remote and in-office locations
Basic computer skills
Experience:
Experience is a heavy plus, looking for at least 1 year
Education:
High school diploma or GED required
Work Hours:
Full-Time Position (Monday – Friday)
8 AM - 5 PM or 9 AM - 6 PM
We maintain a SMOKE-FREE and DRUG-FREE workplace and perform pre-employment screenings.
All of the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Therefore, employees assigned may be required to perform additional job tasks as required by the manager.
401(k)
Bonus based on performance
Company parties
Dental insurance
Employee discounts
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Benefits/Perks
Flexible Scheduling
Career Growth Opportunities
Paid for Training
Job Summary
We are seeking a Helpdesk Technician to join our IT team. As a Helpdesk Technician, you will be responsible for providing technical support and assistance to end-users, resolving IT-related issues, and ensuring the smooth operation of our IT infrastructure. We are currently looking for someone with some network engineering experience.
Responsibilities
Provide first-level technical support to end-users via phone and email.
Troubleshoot and resolve hardware, software, and network issues
Assist with the configuration and maintenance of computer and network systems
Manage user accounts and permissions in Active Directory & Azure
Collaborate with other IT team members to identify and implement solutions
Document and track all support requests in the helpdesk ticketing system
Provide training and guidance to end-users on IT-related topics
Ensure compliance with company policies and procedures
Qualifications
A strong work ethic and work output.
Ability to comprehend problems, arrive at solutions, and communicate those effectively to other stakeholders (both internally and externally).
Strong analytical ability in discerning priority and non-priority issues, making decisions from a number of alternatives based on logic and fact
Independent and self-motivated, holds self accountable to achieving desired outcomes.
Previous experience as an IT Technician or an IT Certification is preferred
Strong written and verbal communication skills
Understanding of data privacy and security
Qualities:
Valid driver's license (clean MVR Record) and a reliable mode of transport
Good oral and written communication skills.
Demonstration of technical aptitude
Ability to work in remote and in-office locations
Basic computer skills
Experience:
Experience is a heavy plus, looking for at least 1 year
Education:
High school diploma or GED required
Work Hours:
Full-Time Position (Monday – Friday)
8 AM - 5 PM or 9 AM - 6 PM
We maintain a SMOKE-FREE and DRUG-FREE workplace and perform pre-employment screenings.
All of the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Therefore, employees assigned may be required to perform additional job tasks as required by the manager.