Front Desk Associate
ResultsCX, Jacksonville, NC, United States
Onsite - Jacksonville, NC
The Front Desk Associate is responsible for supporting numerous administrative duties for the site. This may include coordinating site activities, assisting with operational reports, site event planning, coordination and support of travel, and coordination of facility‑related needs and more. This position reports to the Site Director and staffs the front desk lobby of the site.
In This Role You Will
Staff the reception desk located in the lobby
Create a positive experience with each interaction with employees, candidates, new hires, vendors and community members who enter our facility; and act as the company’s ambassador.
Bring positive engagement, smiles and warm communication to all who enter the lobby to create great first impressions.
Ensure visitors complete necessary forms for check‑in.
Provide visitor/vendor badges and follow security protocols.
Greet and welcome new hire classes and hand them off to training.
Assist with candidate office visits as a representative of the Site Director as needed.
Greet walk‑in candidates and assist with information to help them apply online or utilize kiosks in the lobby.
Distribute all ResultsCX mail in a timely manner and route to the appropriate stakeholder (provide to the Site Director and/or site HR Leader).
Observe and report any concerns that occur with employees, vendors or suppliers entering and exiting the facility to Human Resources.
Facilitate pay checks collected by employees by obtaining sign‑off and verifying photo ID.
Engage employees who may be separating to speak with a manager and request that they complete an Exit Survey on a computer.
Facilitate the return of company‑issued equipment.
Update call center information boards.
Assist with completing and facilitating expense account and Comdata card processes.
Assist with weekly and monthly reports.
Assist with the execution of site events.
Organize travel logistics for employees and visitors.
Assist with site communication drafts and site presentations.
Perform other duties as assigned and deemed necessary.
We are looking for someone who has:
Professional appearance, including business casual attire.
Associate degree preferably in business or a related field.
1–2 years of experience in a similar position.
Strong business orientation.
Professional disposition and demeanor toward all employees.
Excellent communication and interpersonal skills, both written and oral.
Fast learning ability.
Strong analytical and organizational skills.
Confidential approach to all areas of support and maintaining confidentiality.
Excellent Microsoft Office skills, strong Excel, Word and PowerPoint.
Administrative experience (a plus).
Call center experience (a plus).
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
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The Front Desk Associate is responsible for supporting numerous administrative duties for the site. This may include coordinating site activities, assisting with operational reports, site event planning, coordination and support of travel, and coordination of facility‑related needs and more. This position reports to the Site Director and staffs the front desk lobby of the site.
In This Role You Will
Staff the reception desk located in the lobby
Create a positive experience with each interaction with employees, candidates, new hires, vendors and community members who enter our facility; and act as the company’s ambassador.
Bring positive engagement, smiles and warm communication to all who enter the lobby to create great first impressions.
Ensure visitors complete necessary forms for check‑in.
Provide visitor/vendor badges and follow security protocols.
Greet and welcome new hire classes and hand them off to training.
Assist with candidate office visits as a representative of the Site Director as needed.
Greet walk‑in candidates and assist with information to help them apply online or utilize kiosks in the lobby.
Distribute all ResultsCX mail in a timely manner and route to the appropriate stakeholder (provide to the Site Director and/or site HR Leader).
Observe and report any concerns that occur with employees, vendors or suppliers entering and exiting the facility to Human Resources.
Facilitate pay checks collected by employees by obtaining sign‑off and verifying photo ID.
Engage employees who may be separating to speak with a manager and request that they complete an Exit Survey on a computer.
Facilitate the return of company‑issued equipment.
Update call center information boards.
Assist with completing and facilitating expense account and Comdata card processes.
Assist with weekly and monthly reports.
Assist with the execution of site events.
Organize travel logistics for employees and visitors.
Assist with site communication drafts and site presentations.
Perform other duties as assigned and deemed necessary.
We are looking for someone who has:
Professional appearance, including business casual attire.
Associate degree preferably in business or a related field.
1–2 years of experience in a similar position.
Strong business orientation.
Professional disposition and demeanor toward all employees.
Excellent communication and interpersonal skills, both written and oral.
Fast learning ability.
Strong analytical and organizational skills.
Confidential approach to all areas of support and maintaining confidentiality.
Excellent Microsoft Office skills, strong Excel, Word and PowerPoint.
Administrative experience (a plus).
Call center experience (a plus).
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
#J-18808-Ljbffr