Administrative Specialist II / Titling & Licensing Specialist II - 187540
South Carolina Department of Motor Vehicles, Columbia, SC, United States
Job Responsibilities
Do you have experience in customer service? Do you enjoy working with the public? Are you detail‑oriented? If so, the Department of Motor Vehicles may have a position for you as a Titling & Licensing Specialist. The SCDMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!
Location
This position is located in the North Augusta DMV Branch Office in North Augusta, SC.
Responsibilities
Examines, accepts, prepares, enters, and prints all documents required for issuing driver’s licenses, beginner permits, and identification cards for all classes; original, duplicate, transfer, temporary, and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles. Includes requests for repossessed, abandoned, salvaged, homemade, and rebuilt vehicles. Create and perform edits of the customer’s name and address fields.
Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues, and/or verifying correct customer numbers.
Processes motor vehicle registration requests, researches suspension inquiries, modifies registration credentials, and issues automobile dealership licenses.
Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies.
Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses.
Verifies visual eye screening by physician’s eye statement or a SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions, and processes motor voter applications.
Answers customer inquiries regarding driver, vehicle, registration, titling, and insurance requirements. Greets and directs customers to appropriate areas in the office.
Operates camera system to issue credentials and uses fax machine, SCDMV software, and equipment necessary to assist customers.
Collects all required fees and donations for the Donate Life Fund and reconciles and prepares individual daily reports and refund request documents. Computes vehicle sales taxes and makes weight adjustments to the vehicle record file. Receives, codes, and issues receipts for surrendered license plates; boxes surrendered plates and completes pick‑up requests. Performs routine maintenance on equipment, keeps work area clean, neat, and fully stocked, and resolves customer problems and inquiries through customer record research.
Manages and maintains transaction payments via cash, credit card, check or money order and maintains records of products and documentation that are issued and destroyed per SCDMV policy.
Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions.
Relocation
The person holding this position may be required to relocate to an office within 30 miles of their current office if business needs require. This move cannot exceed 30 miles from the current office.
Agency Requirements
Minimum and Additional Requirements
A high school diploma or equivalent plus clerical experience.
Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests, Vehicle Inspection Tests and Knowledge Tests.
Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests.
Additional Requirements
The ability to retain knowledge of DMV policies and procedures and to explain policy and procedure to customers.
Able to pass New Employee Training and to have a working knowledge of the Phoenix System and related hardware.
Has the ability to work under pressure during peak workload periods.
The Titling & Licensing Specialist II reports directly to the Assistant Branch Supervisor.
Requires regular supervision where the Manager defines the tasks, work products, and processes necessary to complete assigned tasks.
Tasks are completed in a climate‑controlled office setting.
Work requires sitting and/or standing for prolonged periods of time, walking, and constant talking.
Limited overtime may be required to meet departmental deadlines or to serve all customers. Must attend required training.
What’s in it for you?
At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.
Benefits
Health, dental, vision, long‑term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week).
15 days annual (vacation) leave per year.
15 days sick leave per year.
13 paid holidays.
State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees).
An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household.
Equal Employment Opportunity
The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
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Do you have experience in customer service? Do you enjoy working with the public? Are you detail‑oriented? If so, the Department of Motor Vehicles may have a position for you as a Titling & Licensing Specialist. The SCDMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!
Location
This position is located in the North Augusta DMV Branch Office in North Augusta, SC.
Responsibilities
Examines, accepts, prepares, enters, and prints all documents required for issuing driver’s licenses, beginner permits, and identification cards for all classes; original, duplicate, transfer, temporary, and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles. Includes requests for repossessed, abandoned, salvaged, homemade, and rebuilt vehicles. Create and perform edits of the customer’s name and address fields.
Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues, and/or verifying correct customer numbers.
Processes motor vehicle registration requests, researches suspension inquiries, modifies registration credentials, and issues automobile dealership licenses.
Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies.
Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses.
Verifies visual eye screening by physician’s eye statement or a SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions, and processes motor voter applications.
Answers customer inquiries regarding driver, vehicle, registration, titling, and insurance requirements. Greets and directs customers to appropriate areas in the office.
Operates camera system to issue credentials and uses fax machine, SCDMV software, and equipment necessary to assist customers.
Collects all required fees and donations for the Donate Life Fund and reconciles and prepares individual daily reports and refund request documents. Computes vehicle sales taxes and makes weight adjustments to the vehicle record file. Receives, codes, and issues receipts for surrendered license plates; boxes surrendered plates and completes pick‑up requests. Performs routine maintenance on equipment, keeps work area clean, neat, and fully stocked, and resolves customer problems and inquiries through customer record research.
Manages and maintains transaction payments via cash, credit card, check or money order and maintains records of products and documentation that are issued and destroyed per SCDMV policy.
Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions.
Relocation
The person holding this position may be required to relocate to an office within 30 miles of their current office if business needs require. This move cannot exceed 30 miles from the current office.
Agency Requirements
Minimum and Additional Requirements
A high school diploma or equivalent plus clerical experience.
Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests, Vehicle Inspection Tests and Knowledge Tests.
Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests.
Additional Requirements
The ability to retain knowledge of DMV policies and procedures and to explain policy and procedure to customers.
Able to pass New Employee Training and to have a working knowledge of the Phoenix System and related hardware.
Has the ability to work under pressure during peak workload periods.
The Titling & Licensing Specialist II reports directly to the Assistant Branch Supervisor.
Requires regular supervision where the Manager defines the tasks, work products, and processes necessary to complete assigned tasks.
Tasks are completed in a climate‑controlled office setting.
Work requires sitting and/or standing for prolonged periods of time, walking, and constant talking.
Limited overtime may be required to meet departmental deadlines or to serve all customers. Must attend required training.
What’s in it for you?
At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.
Benefits
Health, dental, vision, long‑term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week).
15 days annual (vacation) leave per year.
15 days sick leave per year.
13 paid holidays.
State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees).
An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household.
Equal Employment Opportunity
The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
#J-18808-Ljbffr