Customer Relations Administrative Coordinator
Dexian, Hapeville, GA, United States
Overview
Job Title:
Customer Relations Administrative Coordinator
Duration:
12-month contract w/ yearly extension
Location:
Atlanta GA 30354
Pay Rate:
$25 - $27 hourly on W2
Job Summary
In-office requirements: 2-3 days per week per the Hybrid Work Arrangement. Status: Exempt (this role is exempt from OT)
Position overview
Provide clerical and administrative support to the Customer Experience Department, Area field staff, and Center personnel. Manage the voucher system, process payments to dealers, and handle goodwill check requests from customers. Conduct routine evaluations of sales contracts for repurchased units to identify any violations of the over MSRP Policy. Send correspondence to the Dealer Principal at the Center and forward debit files to the Accounting department.
Roles & responsibilities
Generate departmental check requests and related CRM documentation and prepare reports.
Submit dealer payments and reimbursements to the accounting department.
Conduct monthly assessments of sales contracts for repurchased units to identify violations of the over MSRP Policy. Send correspondence to the Center Dealer Principal and submit debit files to Accounting.
Respond to inquiries from dealers and Field Managers regarding payments and vouchers.
Administer the department's goodwill voucher program, including maintaining and updating the voucher redemption website, processing dealer and voucher reimbursements, performing audits, providing dealership training and coaching, and creating reports as needed.
Order and mail FL Lemon Law booklets to all Florida Centers bi-annually.
Scan and attach relevant documents to CRM and shred the originals.
Receive and distribute mail, and send packages as required.
Organize meetings and department events.
Compile monthly reports for various projects.
Serve as backup for the Repurchase Claims Coordinator.
Provide support to the Senior Manager of Customer Relations on ad hoc projects.
Qualifications
Education:
Associates' Degree in Business Management and/or equivalent experience in administrative field
Experience:
2+ years' experience in an administrative role
1+ years in automotive industry a plus
Skills
Good communication skills
Works well with limited direct supervision and direction
Exemplary organizational skills
Knowledgeable of MS Office programs, SAP, Adobe Acrobat Reader/Writer
Note: Dexian is described in the original description as a staffing company; any external marketing or company-specific language has been removed to focus on the job content. Equal Opportunity Employer.
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Job Title:
Customer Relations Administrative Coordinator
Duration:
12-month contract w/ yearly extension
Location:
Atlanta GA 30354
Pay Rate:
$25 - $27 hourly on W2
Job Summary
In-office requirements: 2-3 days per week per the Hybrid Work Arrangement. Status: Exempt (this role is exempt from OT)
Position overview
Provide clerical and administrative support to the Customer Experience Department, Area field staff, and Center personnel. Manage the voucher system, process payments to dealers, and handle goodwill check requests from customers. Conduct routine evaluations of sales contracts for repurchased units to identify any violations of the over MSRP Policy. Send correspondence to the Dealer Principal at the Center and forward debit files to the Accounting department.
Roles & responsibilities
Generate departmental check requests and related CRM documentation and prepare reports.
Submit dealer payments and reimbursements to the accounting department.
Conduct monthly assessments of sales contracts for repurchased units to identify violations of the over MSRP Policy. Send correspondence to the Center Dealer Principal and submit debit files to Accounting.
Respond to inquiries from dealers and Field Managers regarding payments and vouchers.
Administer the department's goodwill voucher program, including maintaining and updating the voucher redemption website, processing dealer and voucher reimbursements, performing audits, providing dealership training and coaching, and creating reports as needed.
Order and mail FL Lemon Law booklets to all Florida Centers bi-annually.
Scan and attach relevant documents to CRM and shred the originals.
Receive and distribute mail, and send packages as required.
Organize meetings and department events.
Compile monthly reports for various projects.
Serve as backup for the Repurchase Claims Coordinator.
Provide support to the Senior Manager of Customer Relations on ad hoc projects.
Qualifications
Education:
Associates' Degree in Business Management and/or equivalent experience in administrative field
Experience:
2+ years' experience in an administrative role
1+ years in automotive industry a plus
Skills
Good communication skills
Works well with limited direct supervision and direction
Exemplary organizational skills
Knowledgeable of MS Office programs, SAP, Adobe Acrobat Reader/Writer
Note: Dexian is described in the original description as a staffing company; any external marketing or company-specific language has been removed to focus on the job content. Equal Opportunity Employer.
#J-18808-Ljbffr