Front Desk
Physician Partners of America, Fountain Valley, CA, United States
Job Summary
The primary responsibilities of this position are to greet patients upon entry and handle daily front office tasks. The function is to assure charts and deposits are accurate and to perform ongoing and occasional audits.
Job Description
Prepare charts daily
Schedule patients into HST, the ASC computer program, at least 2 weeks out and checked daily for updates
Assist with phone calls to patients at least 3-5 days prior to surgery with financial expectations
Offer patients payment plans if needed per policy
Check in patients
Prepare deposits and complete deposit logs
File packing slips
Answer phones with a pleasant, professional demeanor within 4 rings
Scan invoices
Scan charting into the EMR system
Log chart audits and patient satisfaction scores
Co-pay collections, invoices, deposit logs, charts, and expected audits completed in a timely manner
Demonstrate professional, courteous demeanor with patients, visitors, and staff
Job Requirements
2 years prior medical office front desk experience
Excellent customer service skills
Good verbal and written skills
Proficient with computer programs and office equipment
Knowledge, Skills And Abilities
Knowledge of HIPAA standards
Ability to prioritize and multi-task in a fast paced, changing environment
Ability to calculate payment amounts for patient responsibility and co-pays
Analytical and problem solving skills
Computer skills with MS Office (Word, Excel, PowerPoint, Outlook, Visio, Project, SharePoint, etc.)
Great oral and written communication, and listening skills
Strong customer service orientation
Experience working collaboratively in a team-oriented environment
Hours And Working Conditions
Our ASCs are located in Florida and Texas. The job will be Monday through Friday and work hours may be subject to change with surgery schedule.
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The primary responsibilities of this position are to greet patients upon entry and handle daily front office tasks. The function is to assure charts and deposits are accurate and to perform ongoing and occasional audits.
Job Description
Prepare charts daily
Schedule patients into HST, the ASC computer program, at least 2 weeks out and checked daily for updates
Assist with phone calls to patients at least 3-5 days prior to surgery with financial expectations
Offer patients payment plans if needed per policy
Check in patients
Prepare deposits and complete deposit logs
File packing slips
Answer phones with a pleasant, professional demeanor within 4 rings
Scan invoices
Scan charting into the EMR system
Log chart audits and patient satisfaction scores
Co-pay collections, invoices, deposit logs, charts, and expected audits completed in a timely manner
Demonstrate professional, courteous demeanor with patients, visitors, and staff
Job Requirements
2 years prior medical office front desk experience
Excellent customer service skills
Good verbal and written skills
Proficient with computer programs and office equipment
Knowledge, Skills And Abilities
Knowledge of HIPAA standards
Ability to prioritize and multi-task in a fast paced, changing environment
Ability to calculate payment amounts for patient responsibility and co-pays
Analytical and problem solving skills
Computer skills with MS Office (Word, Excel, PowerPoint, Outlook, Visio, Project, SharePoint, etc.)
Great oral and written communication, and listening skills
Strong customer service orientation
Experience working collaboratively in a team-oriented environment
Hours And Working Conditions
Our ASCs are located in Florida and Texas. The job will be Monday through Friday and work hours may be subject to change with surgery schedule.
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