Desktop Support Technician, IT Operations
Tesla, Grand Rapids, MI, United States
What to Expect
Tesla is currently seeking a highly technical Desktop Support Technician to join our team to support the Great Lakes/Mid-West Region. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, collaborate across IT operations to improve processes and complete projects.
What You'll Do
Provide onsite and remote support for computers and mobile devices
Troubleshoot hardware and software issue primary on
Windows and MacOS. Some Linux experience preferred
Provide software support for general use and engineering applications such as Autodesk products, Adobe Suite, O365, 3DX, Catia, and more
Utilize device management systems including SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues
Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issuesCreate, edit, and improve technical articles and other procedures for systems at Tesla
Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network to escalate and resolve enterprise level issues
Manage day to day tickets and resolve issues within SLA's as defined by IT Operations policyTake ownership of special projects, involve relevant teams and ensure completion in a timely manner
What You'll Bring
Minimum of 4 years desktop support experience including Windows, MacLinux experience preferred
Experience troubleshooting engineering applications preferred
Experience providing IT support in an enterprise environment utilizing Active Directory, Azure and Exchange
Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner
Excellent customer service skills, strong attention to details with excellent follow up
Flexibility to work some nights and weekends is required
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Tesla is currently seeking a highly technical Desktop Support Technician to join our team to support the Great Lakes/Mid-West Region. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, collaborate across IT operations to improve processes and complete projects.
What You'll Do
Provide onsite and remote support for computers and mobile devices
Troubleshoot hardware and software issue primary on
Windows and MacOS. Some Linux experience preferred
Provide software support for general use and engineering applications such as Autodesk products, Adobe Suite, O365, 3DX, Catia, and more
Utilize device management systems including SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues
Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issuesCreate, edit, and improve technical articles and other procedures for systems at Tesla
Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network to escalate and resolve enterprise level issues
Manage day to day tickets and resolve issues within SLA's as defined by IT Operations policyTake ownership of special projects, involve relevant teams and ensure completion in a timely manner
What You'll Bring
Minimum of 4 years desktop support experience including Windows, MacLinux experience preferred
Experience troubleshooting engineering applications preferred
Experience providing IT support in an enterprise environment utilizing Active Directory, Azure and Exchange
Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner
Excellent customer service skills, strong attention to details with excellent follow up
Flexibility to work some nights and weekends is required
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program