Collections Representative
Rentokil North America, Wyomissing, PA, United States
Apr 20, 2026
Benefits Start Day 1 for Full‑Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
The Collections Clerk will be responsible for assisting the collections team with all assigned functions and for handling each account that requires special handling to ensure customer satisfaction, including account research and customer requests.
Principal Duties and Responsibilities
Handle telephone collections on past‑due accounts receivables and disputes
Dispute resolution, including reapplying and moving money between accounts
Implement and monitor payment plans, including auto‑pay processing
Responsible for call handling and chargebacks
Responsible for quality assurance monitoring
Assist with special requests for both internal and external customers
Document activity and maintain follow‑up on all accounts
Respond to customer AR calls with regards to account inquiries
Provide documentation to customers requesting invoices, statements, etc.
Revise invoices as needed
Process write‑offs and credit memos
Add/Update Ebill
Complete ACH/Vendor Forms
Manage Refunds
Support branches with inconsistencies in billing and pricing
Support cash team with locating and applying funds received for posting
Candidate Summary
Required Experience
Minimum 1 year experience in an office environment performing data entry or other computer‑based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping.
Knowledge of billing procedures and collections techniques.
Must have knowledge of collections and ability to work in a fast‑paced environment.
Must be proficient in Microsoft Office (Word, Excel, etc.).
Have a working knowledge of FDCPA and GLB Privacy Act.
Required Leadership Traits and Characteristics
Strong communication and interpersonal skills
Strong attention to detail and high level of accuracy
Ability to maintain a high level of confidentiality and professionalism
Excellent organizational skills
Be able to work as a team and independently
Must be comfortable working with set goals and KPIs
Ability to produce results in a fast‑paced and challenging environment
Display critical thinking skills with the ability to "think outside the box"
Formal Education, Qualifications or Training
High School Diploma or GED required.
Compensation
Base Pay range: $17.21 – $25.00 per hour.
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
Benefits and Work‑Life Balance
Full‑time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day one.
Professional and Personal Growth – multiple avenues to grow your career, training and development programs available, tuition reimbursement benefits for FT colleagues
Health and Wellness – health benefits including medical, dental, vision, disability, and life insurance plus much more
Savings and Retirement – 401(k) retirement plan with company‑matching contributions
Work‑Life Balance – company‑paid holidays and floating holidays, a company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a drug‑free workplace.
EEO Statements
Rentokil is committed to complying with all federal, state, and local laws related to the employment of qualified individuals with disabilities.
California residents may review their privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr
Benefits Start Day 1 for Full‑Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
The Collections Clerk will be responsible for assisting the collections team with all assigned functions and for handling each account that requires special handling to ensure customer satisfaction, including account research and customer requests.
Principal Duties and Responsibilities
Handle telephone collections on past‑due accounts receivables and disputes
Dispute resolution, including reapplying and moving money between accounts
Implement and monitor payment plans, including auto‑pay processing
Responsible for call handling and chargebacks
Responsible for quality assurance monitoring
Assist with special requests for both internal and external customers
Document activity and maintain follow‑up on all accounts
Respond to customer AR calls with regards to account inquiries
Provide documentation to customers requesting invoices, statements, etc.
Revise invoices as needed
Process write‑offs and credit memos
Add/Update Ebill
Complete ACH/Vendor Forms
Manage Refunds
Support branches with inconsistencies in billing and pricing
Support cash team with locating and applying funds received for posting
Candidate Summary
Required Experience
Minimum 1 year experience in an office environment performing data entry or other computer‑based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping.
Knowledge of billing procedures and collections techniques.
Must have knowledge of collections and ability to work in a fast‑paced environment.
Must be proficient in Microsoft Office (Word, Excel, etc.).
Have a working knowledge of FDCPA and GLB Privacy Act.
Required Leadership Traits and Characteristics
Strong communication and interpersonal skills
Strong attention to detail and high level of accuracy
Ability to maintain a high level of confidentiality and professionalism
Excellent organizational skills
Be able to work as a team and independently
Must be comfortable working with set goals and KPIs
Ability to produce results in a fast‑paced and challenging environment
Display critical thinking skills with the ability to "think outside the box"
Formal Education, Qualifications or Training
High School Diploma or GED required.
Compensation
Base Pay range: $17.21 – $25.00 per hour.
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
Benefits and Work‑Life Balance
Full‑time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day one.
Professional and Personal Growth – multiple avenues to grow your career, training and development programs available, tuition reimbursement benefits for FT colleagues
Health and Wellness – health benefits including medical, dental, vision, disability, and life insurance plus much more
Savings and Retirement – 401(k) retirement plan with company‑matching contributions
Work‑Life Balance – company‑paid holidays and floating holidays, a company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a drug‑free workplace.
EEO Statements
Rentokil is committed to complying with all federal, state, and local laws related to the employment of qualified individuals with disabilities.
California residents may review their privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr