Collections Representative
Ambius, Phila, PA, United States
Overview
Benefits start day 1 for full-time colleagues. We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We strive to protect people, enhance lives, and preserve the planet.
Job Summary
The Collections Clerk will be responsible for assisting the collections team with all assigned functions. They will also be responsible for each account that would need any special handling for customer satisfaction, which may include account research and customer requests.
Principal Duties and Responsibilities
Handle telephone collections on past due accounts receivables and disputes
Dispute resolution, including reapplying and moving money between accounts
Implement and monitor payment plans, including auto pay processing
Responsible for call handling and chargebacks
Responsible for quality assurance monitoring
Assist with special requests for both internal and external customers
Document activity and maintain follow up on all accounts
Respond to customer AR calls with regards to account inquiries
Provide documentation to customers requesting invoices, statements, etc.
Revise invoices as needed
Process write offs and credit memos
Add/Update Ebill
Complete ACH/Vendor Forms
Manage Refunds
Support Branches with inconsistencies in billing and pricing
Support Cash Team with locating and applying funds received for posting
Required Experience
Minimum 1 year experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping
Knowledge of billing procedures and collections techniques
Must have knowledge of collections and ability to work in a fast-paced environment
Must be proficient in Microsoft Office (Word, Excel, etc.)
Have a working knowledge of FDCPA and GLB Privacy Act
Required Leadership Traits and Characteristics
Strong communication and interpersonal skills
Strong attention to detail and high level of accuracy
Ability to maintain a high level of confidentiality and professionalism
Excellent organizational skills
Be able to work as a team and independently
Must be comfortable working with set goals and KPIs
Ability to produce results in a fast-paced and challenging environment
Display critical thinking skills with the ability to "think outside the box"
Formal Education, Qualifications Or Training
High School Diploma OR GED required
Compensation
Base Pay range: $17.21 - $25.00 / hourly. Total earnings may be affected by overtime, incentives, commissions, performance, and location.
Why Choose Us
A career with the Rentokil family of companies can offer opportunities for professional growth and development. We provide competitive pay and may offer performance incentives. Full-time colleagues qualify for benefits starting on day 1 in many cases.
#J-18808-Ljbffr
Benefits start day 1 for full-time colleagues. We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We strive to protect people, enhance lives, and preserve the planet.
Job Summary
The Collections Clerk will be responsible for assisting the collections team with all assigned functions. They will also be responsible for each account that would need any special handling for customer satisfaction, which may include account research and customer requests.
Principal Duties and Responsibilities
Handle telephone collections on past due accounts receivables and disputes
Dispute resolution, including reapplying and moving money between accounts
Implement and monitor payment plans, including auto pay processing
Responsible for call handling and chargebacks
Responsible for quality assurance monitoring
Assist with special requests for both internal and external customers
Document activity and maintain follow up on all accounts
Respond to customer AR calls with regards to account inquiries
Provide documentation to customers requesting invoices, statements, etc.
Revise invoices as needed
Process write offs and credit memos
Add/Update Ebill
Complete ACH/Vendor Forms
Manage Refunds
Support Branches with inconsistencies in billing and pricing
Support Cash Team with locating and applying funds received for posting
Required Experience
Minimum 1 year experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping
Knowledge of billing procedures and collections techniques
Must have knowledge of collections and ability to work in a fast-paced environment
Must be proficient in Microsoft Office (Word, Excel, etc.)
Have a working knowledge of FDCPA and GLB Privacy Act
Required Leadership Traits and Characteristics
Strong communication and interpersonal skills
Strong attention to detail and high level of accuracy
Ability to maintain a high level of confidentiality and professionalism
Excellent organizational skills
Be able to work as a team and independently
Must be comfortable working with set goals and KPIs
Ability to produce results in a fast-paced and challenging environment
Display critical thinking skills with the ability to "think outside the box"
Formal Education, Qualifications Or Training
High School Diploma OR GED required
Compensation
Base Pay range: $17.21 - $25.00 / hourly. Total earnings may be affected by overtime, incentives, commissions, performance, and location.
Why Choose Us
A career with the Rentokil family of companies can offer opportunities for professional growth and development. We provide competitive pay and may offer performance incentives. Full-time colleagues qualify for benefits starting on day 1 in many cases.
#J-18808-Ljbffr