Student Services Specialist 2
Stanford University, Palo Alto, CA, United States
Job Summary
DATE POSTED 3 days ago
Schedule Full-time
Job Code 7502
Employee Status Regular
Grade H
Requisition ID 108934
Purpose
The Student Services Center (SSC) is seeking a full-time Student Services Specialist 2 to join our team. The SSC is dedicated to supporting academic success and well‑being by assisting students with their registration and financial matters. We provide a centralized point of contact for questions related to enrollment, academic progress and policy, and student billing.
The SSC Specialist will administer, implement, and interpret university and departmental policies and procedures related to financial services, registrar services, and graduate admissions. This role involves identifying, clarifying, and resolving complex or highly visible issues with significant impact that may involve multiple areas, utilizing advanced technical and professional knowledge that necessitates independent judgment. This position reports to the Associate Director of the Student Services Center.
Duties
Administration & Program Management
Make decisions regarding the removal and application of appropriate holds; evaluate petitions and waive late fees, late study list fee, and campus health service fees.
Assist students with academic record requests: transcripts, enrollment and degree certifications, diplomas, dissertation submission, personal information updates, and third‑party cover letters.
Communicate university policies, Office of the Registrar policies, and Student Financial Services policies to students, parents, and staff in other university departments.
Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
Summarize data from multiple sources, prepare and manage reports and presentations.
May train and supervise other staff, volunteers and temporary workers.
Advise and Assist Students, Alumni, Faculty and University Staff
Provide advice to students on a range of issues, including academic progress, program policies, and financial policies to guide them in making appropriate decisions. May need to escalat
en issues to a senior advisor.
Explain the interaction of charges, funding, and payments on the student financial account.
Advise students on programs and funds available through federal, state, private and institutional sources and how funds are applied to the student account.
Advise students on financial support programs and safety nets appropriate to their situation. Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
Respond/advise students regarding quarterly graduation clearance, including checking a student’s progress toward graduation.
Inform students regarding procedures for requesting exceptions to academic and financial policy and advocate on their behalf for quick resolution.
Resolve multi‑dimensional matters in response to students in crisis, at risk, or experiencing other program issues; counsel students and parents on sensitive and confidential issues.
Organizational Change & Process Improvement / Outreach
Work effectively with partner offices to prioritize and ensure proactive measures are implemented to reduce inquiries.
Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues; may be tasked with evaluating and recommending program improvements.
Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
Recommend and implement tools and technologies that would benefit the SSC. Identify and evaluate data needs. Assist with the development, testing, and implementation of new technology.
Develop and implement plans for outreach efforts, develop and maintain external community and university liaison representatives, and represent the department at meetings and events.
Minimum Requirements
Education & Experience
Bachelor’s degree and three years of relevant experience or a combination of education and relevant experience.
Knowledge, Skills, and Abilities
Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
Advanced analysis and problem‑solving skills.
Advanced computer skills, including experience with Microsoft Office Suite.
Advanced customer service skills.
Relevant computer systems/technology experience.
Understanding of financial transactions.
Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
Preferred Skills
Agility in finding and learning new information, with quick adaptation to new processes and shifting policies.
Strong ability to research, assess, analyze, and resolve problems using university systems, processes and interpretation of policies.
Empathetic and patient customer service attitude, with ability to work effectively with a broad spectrum of students, staff, parents, other departments, and external vendors.
Excellent time management and ability to switch tasks and manage priorities effectively.
Collaborative temperament and calmness during stressful and busy times; team‑oriented and flexible to proactively share responsibilities and pivot quickly to meet student needs.
Reliability in maintaining confidentiality with sensitive student information, both academic and financial.
Experience or understanding of accounting principles, federal student loan regulations, FERPA, and collection regulations is a plus.
Physical Requirements
Frequently sit and perform desk‑based computer tasks.
Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
Working Conditions
Typically working in‑person with colleagues and the Stanford community on the historic main campus.
This is a hybrid position requiring 3–4 days of onsite work per week.
Work Standards
Interpersonal Skills: Demonstrates ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns and uses and promotes safe behaviors based on training and lessons learned.
Expected to comply with all applicable university policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide. (http://adminguide.stanford.edu)
Pay Range
The expected pay range for this position is $94,998 to $98,000 per annum.
Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive reward package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
Accommodations
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.
Equal Employment Opportunity Statement
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Additional Notes
Other duties may also be assigned.
Vice Provost for Student Affairs, Stanford, California, United States
#J-18808-Ljbffr
DATE POSTED 3 days ago
Schedule Full-time
Job Code 7502
Employee Status Regular
Grade H
Requisition ID 108934
Purpose
The Student Services Center (SSC) is seeking a full-time Student Services Specialist 2 to join our team. The SSC is dedicated to supporting academic success and well‑being by assisting students with their registration and financial matters. We provide a centralized point of contact for questions related to enrollment, academic progress and policy, and student billing.
The SSC Specialist will administer, implement, and interpret university and departmental policies and procedures related to financial services, registrar services, and graduate admissions. This role involves identifying, clarifying, and resolving complex or highly visible issues with significant impact that may involve multiple areas, utilizing advanced technical and professional knowledge that necessitates independent judgment. This position reports to the Associate Director of the Student Services Center.
Duties
Administration & Program Management
Make decisions regarding the removal and application of appropriate holds; evaluate petitions and waive late fees, late study list fee, and campus health service fees.
Assist students with academic record requests: transcripts, enrollment and degree certifications, diplomas, dissertation submission, personal information updates, and third‑party cover letters.
Communicate university policies, Office of the Registrar policies, and Student Financial Services policies to students, parents, and staff in other university departments.
Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
Summarize data from multiple sources, prepare and manage reports and presentations.
May train and supervise other staff, volunteers and temporary workers.
Advise and Assist Students, Alumni, Faculty and University Staff
Provide advice to students on a range of issues, including academic progress, program policies, and financial policies to guide them in making appropriate decisions. May need to escalat
en issues to a senior advisor.
Explain the interaction of charges, funding, and payments on the student financial account.
Advise students on programs and funds available through federal, state, private and institutional sources and how funds are applied to the student account.
Advise students on financial support programs and safety nets appropriate to their situation. Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
Respond/advise students regarding quarterly graduation clearance, including checking a student’s progress toward graduation.
Inform students regarding procedures for requesting exceptions to academic and financial policy and advocate on their behalf for quick resolution.
Resolve multi‑dimensional matters in response to students in crisis, at risk, or experiencing other program issues; counsel students and parents on sensitive and confidential issues.
Organizational Change & Process Improvement / Outreach
Work effectively with partner offices to prioritize and ensure proactive measures are implemented to reduce inquiries.
Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues; may be tasked with evaluating and recommending program improvements.
Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
Recommend and implement tools and technologies that would benefit the SSC. Identify and evaluate data needs. Assist with the development, testing, and implementation of new technology.
Develop and implement plans for outreach efforts, develop and maintain external community and university liaison representatives, and represent the department at meetings and events.
Minimum Requirements
Education & Experience
Bachelor’s degree and three years of relevant experience or a combination of education and relevant experience.
Knowledge, Skills, and Abilities
Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
Advanced analysis and problem‑solving skills.
Advanced computer skills, including experience with Microsoft Office Suite.
Advanced customer service skills.
Relevant computer systems/technology experience.
Understanding of financial transactions.
Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
Preferred Skills
Agility in finding and learning new information, with quick adaptation to new processes and shifting policies.
Strong ability to research, assess, analyze, and resolve problems using university systems, processes and interpretation of policies.
Empathetic and patient customer service attitude, with ability to work effectively with a broad spectrum of students, staff, parents, other departments, and external vendors.
Excellent time management and ability to switch tasks and manage priorities effectively.
Collaborative temperament and calmness during stressful and busy times; team‑oriented and flexible to proactively share responsibilities and pivot quickly to meet student needs.
Reliability in maintaining confidentiality with sensitive student information, both academic and financial.
Experience or understanding of accounting principles, federal student loan regulations, FERPA, and collection regulations is a plus.
Physical Requirements
Frequently sit and perform desk‑based computer tasks.
Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
Working Conditions
Typically working in‑person with colleagues and the Stanford community on the historic main campus.
This is a hybrid position requiring 3–4 days of onsite work per week.
Work Standards
Interpersonal Skills: Demonstrates ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns and uses and promotes safe behaviors based on training and lessons learned.
Expected to comply with all applicable university policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide. (http://adminguide.stanford.edu)
Pay Range
The expected pay range for this position is $94,998 to $98,000 per annum.
Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive reward package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
Accommodations
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.
Equal Employment Opportunity Statement
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Additional Notes
Other duties may also be assigned.
Vice Provost for Student Affairs, Stanford, California, United States
#J-18808-Ljbffr