IT Help Desk Tier 1

\#IND123
Job ID 23365 – IT Help Desk – Tier 1
Location: Oldsmar, 34677 – This position is onsite

Pay: $23-$26.00 per hour

Type:

Contract, approximately (3) months with likely perm (pending approval)

Career outlook:

Room to grow

Job description:
Provide technical support to internal employees, primarily focusing on level 1 technical requests.
Assist nurses in resetting passwords, addressing login issues, and answering general system questions.
Log all technical requests and issues accurately.
Escalate complex or major issues to Tier 2 and above team members for resolution.
Maintain thorough documentation of technical support interactions and resolutions.
Ensure timely and effective communication with internal employees regarding the status of their technical requests.
Continuously update knowledge base and documentation to improve efficiency and effectiveness of technical support processes.
Collaborate with other team members to troubleshoot and resolve technical issues efficiently.

Requirements:
Must have (1) year of helpdesk experience
Must have experience working in a queue
Must have strong soft skills, kind to coworkers/employees
High school diploma or equivalent
Background check required
Drug screening required