Sr. Specialist, Learning & Inclusion TLC - Technology & Solutions
Con Edison, New York, NY, United States
Overview
The Senior Specialist, Emerging Technologies, will be responsible for overseeing and managing the immersive learning lab, focusing on a range of advanced technologies including virtual and augmented reality (VR/AR), interactive displays, tablets, interactive whiteboards, and collaboration tools. This role involves developing and implementing innovative training programs, ensuring the effective use of these technologies for hands-on training simulations, collaborating with various departments, interacting with external vendors, and coordinating projects to enhance employee skills and operational efficiency.
Responsibilities
Manage Immersive Learning Lab: Oversee the daily operations of the immersive learning lab, ensuring the effective use of VR/AR, interactive displays, tablets, interactive whiteboards, and collaboration tools for training and development purposes.
Develop Training Programs: Design and implement training programs that utilize these technologies to simulate high-risk scenarios, allowing employees to practice complex procedures safely and build competence before moving into real-world environments.
Collaborate with Departments: Work closely with other departments, including IT, HR, and operational units, to integrate these training solutions into existing training frameworks and ensure alignment with organizational goals.
Interact with External Vendors: Establish and maintain relationships with external vendors to source and implement the latest VR/AR and other relevant technologies, ensuring the lab is equipped with cutting-edge tools and resources.
Project Coordination: Coordinate and manage projects related to the implementation and enhancement of immersive learning technologies, ensuring timely delivery and successful execution.
Evaluate and Improve: Continuously assess the effectiveness of training programs, gather feedback, and make necessary adjustments to improve training outcomes and employee performance.
Stay Current with Technology: Keep abreast of the latest developments in VR/AR and other relevant technologies, identifying opportunities to incorporate new advancements into the training programs.
Provide Expert Guidance: Act as a subject matter expert on these technologies, providing guidance and support to other team members and departments as needed.
Perform other related tasks and assignments, as required and as determined by job title.
Qualifications
Bachelor's Degree in a related field such as Computer Science, Engineering, or Education. Advanced degrees or certifications in VR/AR or other relevant technologies are a plus and 3 years of relevant work experience, or
Associate's Degree in a related field such as Computer Science, Engineering, or Education. Advanced degrees or certifications in VR/AR or other relevant technologies are a plus and 4 years of relevant work experience.
Relevant Work Experience
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, interact with external vendors, and present complex information clearly - Required
Strong analytical and problem-solving skills, with the ability to identify and address issues related to training programs - Required
Strong organizational, administrative, decision making and interpersonal skills, with attention to detail and a solid teamwork approach - Required
Proven experience in managing projects involving VR/AR and other advanced technologies, preferably in a training or educational setting. Experience with immersive learning technologies and hands-on training simulations is highly desirable - Preferred
Strong project coordination and management skills, with the ability to oversee multiple projects and ensure their successful completion - Preferred
Proficient in MS Office Word, Excel, PowerPoint, PowerApps, & Power Automate - Preferred
Physical Demands
Ability to push, pull, and lift up to 25 pounds
Ability to push, pull, and lift up to 40 pounds
Sit or stand to answer a phone for the duration of the workday
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Possess manual dexterity and the ability to use hands for the duration of the workday
Ability to stoop, bend, reach, and kneel throughout the workday
Stand to use/operate office equipment for the duration of the workday
Ability to read small print and symbols
Work rotating shifts, including nights, midnights, weekends and holidays
Additional Physical Demands
Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
Must be able and willing to travel within Company service territory, as needed.
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The Senior Specialist, Emerging Technologies, will be responsible for overseeing and managing the immersive learning lab, focusing on a range of advanced technologies including virtual and augmented reality (VR/AR), interactive displays, tablets, interactive whiteboards, and collaboration tools. This role involves developing and implementing innovative training programs, ensuring the effective use of these technologies for hands-on training simulations, collaborating with various departments, interacting with external vendors, and coordinating projects to enhance employee skills and operational efficiency.
Responsibilities
Manage Immersive Learning Lab: Oversee the daily operations of the immersive learning lab, ensuring the effective use of VR/AR, interactive displays, tablets, interactive whiteboards, and collaboration tools for training and development purposes.
Develop Training Programs: Design and implement training programs that utilize these technologies to simulate high-risk scenarios, allowing employees to practice complex procedures safely and build competence before moving into real-world environments.
Collaborate with Departments: Work closely with other departments, including IT, HR, and operational units, to integrate these training solutions into existing training frameworks and ensure alignment with organizational goals.
Interact with External Vendors: Establish and maintain relationships with external vendors to source and implement the latest VR/AR and other relevant technologies, ensuring the lab is equipped with cutting-edge tools and resources.
Project Coordination: Coordinate and manage projects related to the implementation and enhancement of immersive learning technologies, ensuring timely delivery and successful execution.
Evaluate and Improve: Continuously assess the effectiveness of training programs, gather feedback, and make necessary adjustments to improve training outcomes and employee performance.
Stay Current with Technology: Keep abreast of the latest developments in VR/AR and other relevant technologies, identifying opportunities to incorporate new advancements into the training programs.
Provide Expert Guidance: Act as a subject matter expert on these technologies, providing guidance and support to other team members and departments as needed.
Perform other related tasks and assignments, as required and as determined by job title.
Qualifications
Bachelor's Degree in a related field such as Computer Science, Engineering, or Education. Advanced degrees or certifications in VR/AR or other relevant technologies are a plus and 3 years of relevant work experience, or
Associate's Degree in a related field such as Computer Science, Engineering, or Education. Advanced degrees or certifications in VR/AR or other relevant technologies are a plus and 4 years of relevant work experience.
Relevant Work Experience
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, interact with external vendors, and present complex information clearly - Required
Strong analytical and problem-solving skills, with the ability to identify and address issues related to training programs - Required
Strong organizational, administrative, decision making and interpersonal skills, with attention to detail and a solid teamwork approach - Required
Proven experience in managing projects involving VR/AR and other advanced technologies, preferably in a training or educational setting. Experience with immersive learning technologies and hands-on training simulations is highly desirable - Preferred
Strong project coordination and management skills, with the ability to oversee multiple projects and ensure their successful completion - Preferred
Proficient in MS Office Word, Excel, PowerPoint, PowerApps, & Power Automate - Preferred
Physical Demands
Ability to push, pull, and lift up to 25 pounds
Ability to push, pull, and lift up to 40 pounds
Sit or stand to answer a phone for the duration of the workday
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Possess manual dexterity and the ability to use hands for the duration of the workday
Ability to stoop, bend, reach, and kneel throughout the workday
Stand to use/operate office equipment for the duration of the workday
Ability to read small print and symbols
Work rotating shifts, including nights, midnights, weekends and holidays
Additional Physical Demands
Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
Must be able and willing to travel within Company service territory, as needed.
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