WARRANTY COORDINATOR LONG TERM PART TIME CONTRACT POSITION IN KATY OFFICE ($23-$
LiuGong North America, Katy, TX, United States
WARRANTY COORDINATOR
LONG TERM (2 years) PART TIME CONTRACT POSITION IN KATY OFFICE ($
23 - $24 DOE - HOURLY RATE ) (not remote) any 4 hours per day.
MUST have above average Excel skills including “V-Lookup” and “X-Lookup” skills. Skills will be validated.
Under the supervision of the Warranty Administrator the
Warranty Coordinator
plays a critical role in managing heavy equipment/ construction equipment warranty claims and activities. This role is responsible for administering warranty claims, partnering with internal teams and trade partners, and serving as a trusted point of contact.
This position requires warranty claim process knowledge, exceptional organizational and communication skills, and a customer‑first mindset. Warranty Coordinator is expected to manage multiple claims simultaneously while ensuring timely, high‑quality that align with company warranty standards and service expectations.
SUMMARY
SPECIFIC RESPONSIBILITIES
Coordinator reports to Warranty Administrator and works as a team to address the daily operation of the Warranty department.
Serve as primary customer contact for warranty issues, ensuring timely, accurate resolution and acting as a strong advocate for customer needs.
Responsible for timely processing and collection of all warranty claims with various manufacturers.
Oversees and provides support for dealer warranty claims process, from initiation to closeout.
Review and validate warranty claims per contractual terms, prioritize multiple cases, and coordinate with vendors, field technicians, and internal teams to minimize customer downtime.
Track warranty trends regarding Warranty Policy and Procedures as it pertains to claims adjusting.
Adjust and approve claims for payment and follow through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid.
Follow issues to closure and communicate corrective actions to appropriate parties
Review and process registrations and managing follow through with dealers to complete. Identify and create SOP future training to LG employees and/or dealers utilization.
Instruct dealers on registration submission process, claim warranty process via webinars or in collaboration with Lead.
Assist with changes within the DMS system that are issues universally.
Update policies and procedures.
Weekly release of credit memos and updating information into shared reconciliation file.
Other duties as assigned for business need.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
NO SPONSORSHIP
Must have valid work authorization.
BACKGROUND & SKILLS
High school diploma or the equivalent
Proficient in English (written and oral); Strong written, verbal, presentation, and interpersonal communication skills
Strong working knowledge of Microsoft Office
Ability to effectively communicate verbally and in writing
Ability to confront and resolve difficult customer service situations
Demonstrated customer service skills
Ability to read and comprehend written instructions and information
Two years of experience in warranty claim processing
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LONG TERM (2 years) PART TIME CONTRACT POSITION IN KATY OFFICE ($
23 - $24 DOE - HOURLY RATE ) (not remote) any 4 hours per day.
MUST have above average Excel skills including “V-Lookup” and “X-Lookup” skills. Skills will be validated.
Under the supervision of the Warranty Administrator the
Warranty Coordinator
plays a critical role in managing heavy equipment/ construction equipment warranty claims and activities. This role is responsible for administering warranty claims, partnering with internal teams and trade partners, and serving as a trusted point of contact.
This position requires warranty claim process knowledge, exceptional organizational and communication skills, and a customer‑first mindset. Warranty Coordinator is expected to manage multiple claims simultaneously while ensuring timely, high‑quality that align with company warranty standards and service expectations.
SUMMARY
SPECIFIC RESPONSIBILITIES
Coordinator reports to Warranty Administrator and works as a team to address the daily operation of the Warranty department.
Serve as primary customer contact for warranty issues, ensuring timely, accurate resolution and acting as a strong advocate for customer needs.
Responsible for timely processing and collection of all warranty claims with various manufacturers.
Oversees and provides support for dealer warranty claims process, from initiation to closeout.
Review and validate warranty claims per contractual terms, prioritize multiple cases, and coordinate with vendors, field technicians, and internal teams to minimize customer downtime.
Track warranty trends regarding Warranty Policy and Procedures as it pertains to claims adjusting.
Adjust and approve claims for payment and follow through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid.
Follow issues to closure and communicate corrective actions to appropriate parties
Review and process registrations and managing follow through with dealers to complete. Identify and create SOP future training to LG employees and/or dealers utilization.
Instruct dealers on registration submission process, claim warranty process via webinars or in collaboration with Lead.
Assist with changes within the DMS system that are issues universally.
Update policies and procedures.
Weekly release of credit memos and updating information into shared reconciliation file.
Other duties as assigned for business need.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
NO SPONSORSHIP
Must have valid work authorization.
BACKGROUND & SKILLS
High school diploma or the equivalent
Proficient in English (written and oral); Strong written, verbal, presentation, and interpersonal communication skills
Strong working knowledge of Microsoft Office
Ability to effectively communicate verbally and in writing
Ability to confront and resolve difficult customer service situations
Demonstrated customer service skills
Ability to read and comprehend written instructions and information
Two years of experience in warranty claim processing
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