Sr. Analyst, IT Asset and Configuration Management
AmeriLife, Clearwater, FL, United States
Job Summary
AmeriLife is seeking a technically strong Senior Analyst, IT Asset & Configuration Management to support the execution and ongoing maturity of our enterprise CMDB, Software Asset Management (SAM), and Hardware Asset Management (HAM) programs. This role is hands‑on and execution‑focused, responsible for maintaining data accuracy, lifecycle governance, and tooling effectiveness within ServiceNow. The Sr. Analyst will work closely with IT leadership, Security, Infrastructure, Enterprise Architecture, Finance, Procurement, Compliance, and outsourced operations to ensure accurate asset and configuration data that supports operational reliability and regulatory compliance, including but not limited to NYDFS Part 500 requirements. The ideal candidate brings strong technical ServiceNow experience, disciplined process execution, and comfort operating in a complex, hybrid enterprise environment.
Key Responsibilities
CMDB Execution & Data Quality Management
Configure, maintain, and support the ServiceNow CMDB in alignment with the Common Service Data Model (CSDM).
Support ServiceNow Discovery, service mapping, integrations, normalization, and reconciliation activities.
Monitor and remediate CMDB data quality issues, including completeness, accuracy, and compliance metrics.
Maintain CI records, class standards, and relationships in accordance with AmeriLife configuration standards.
Prepare CMDB reporting and documentation to support audits, reviews, and operational decision‑making.
IT Asset Management (ITAM) Operations
Execute day‑to‑day hardware and software asset lifecycle activities, including intake, tracking, maintenance, retirement, and disposal.
Maintain accurate records in ServiceNow SAM Pro and HAM Pro, supporting license compliance, reclamation, and entitlement tracking.
Reconcile asset data with procurement, finance, and inventory records to ensure accuracy and audit readiness.
Support fixed‑asset reconciliation and depreciation alignment with Finance.
Maintain accurate vendor, contract, and licensing data related to software and hardware assets.
Governance, Compliance & Audit Support
Support compliance with NYDFS Part 500 and other regulatory requirements as they relate to asset and configuration management.
Maintain SOPs, standards, and audit evidence related to CMDB and ITAM processes.
Assist with internal and external audits (SOX ITGC, NYDFS, SOC 2, etc.) by validating data accuracy and producing required documentation.
Ensure proper documentation and tracking of secure hardware handling and disposal processes.
Operational Support & Vendor Coordination
Serve as a key operational liaison with offshore resources for asset tracking, inventory updates, break/fix activity, and receiving processes.
Monitor dashboards, exception reports, and queues related to asset and configuration activities.
Escalate data issues, gaps, or risks to IT leadership as needed.
Support standardization of ITAM and CMDB practices across AmeriLife affiliates.
Technical & Cross‑Functional Collaboration
Partner with Infrastructure, Endpoint, Integration, and Security teams to ensure accurate CI and asset data flows into ServiceNow.
Support Security and Compliance teams with asset inventory data used for vulnerability management and risk assessments.
Coordinate with Enterprise Architecture and PMO to ensure technology changes are reflected accurately in the CMDB.
Perform other related duties as assigned to support business needs.
Qualifications
Required
Bachelor’s degree in Information Technology, Information Systems, Computer Science, or equivalent experience.
4–6 years of experience in IT Asset Management, Configuration Management, or IT Operations.
Hands‑on experience with ServiceNow CMDB, Discovery, SAM, and/or HAM in a mid‑to‑large enterprise.
Working knowledge of ITIL v4, particularly ITAM, CMDB, and Change Enablement.
Experience supporting infrastructure and endpoint asset lifecycles (servers, endpoints, network, cloud).
Familiarity with common software licensing models (e.g., Microsoft, Oracle, Adobe).
Experience working in hybrid environments with managed service providers.
Preferred
Experience supporting regulated environments (NYDFS, SOX, HIPAA).
Familiarity with AmeriLife‑relevant platforms such as ServiceNow, Workday, Oracle, Salesforce, Intune/SCCM, CrowdStrike, MuleSoft.
ITIL or ServiceNow certifications (e.g., CIS Discovery, CIS SAM, CIS HAM).
Experience supporting enterprise IT governance or audit readiness initiatives.
Success Metrics (First 12 Months)
CMDB completeness at least 90% for in‑scope CI classes.
Software license compliance accuracy at least 95%.
Hardware asset tracking accuracy at least 98%.
Improved ServiceNow Discovery coverage across prioritized environments.
Timely and accurate audit support with minimal findings related to ITAM/CMDB.
Reduced data exceptions and reconciliation gaps across affiliates.
Benefits
A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.
Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.
Americans With Disabilities Act (ADA) Statement
We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially.
Pay Transparency Statement
We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law.
Background Screening Statement
Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job‑related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.
#J-18808-Ljbffr
AmeriLife is seeking a technically strong Senior Analyst, IT Asset & Configuration Management to support the execution and ongoing maturity of our enterprise CMDB, Software Asset Management (SAM), and Hardware Asset Management (HAM) programs. This role is hands‑on and execution‑focused, responsible for maintaining data accuracy, lifecycle governance, and tooling effectiveness within ServiceNow. The Sr. Analyst will work closely with IT leadership, Security, Infrastructure, Enterprise Architecture, Finance, Procurement, Compliance, and outsourced operations to ensure accurate asset and configuration data that supports operational reliability and regulatory compliance, including but not limited to NYDFS Part 500 requirements. The ideal candidate brings strong technical ServiceNow experience, disciplined process execution, and comfort operating in a complex, hybrid enterprise environment.
Key Responsibilities
CMDB Execution & Data Quality Management
Configure, maintain, and support the ServiceNow CMDB in alignment with the Common Service Data Model (CSDM).
Support ServiceNow Discovery, service mapping, integrations, normalization, and reconciliation activities.
Monitor and remediate CMDB data quality issues, including completeness, accuracy, and compliance metrics.
Maintain CI records, class standards, and relationships in accordance with AmeriLife configuration standards.
Prepare CMDB reporting and documentation to support audits, reviews, and operational decision‑making.
IT Asset Management (ITAM) Operations
Execute day‑to‑day hardware and software asset lifecycle activities, including intake, tracking, maintenance, retirement, and disposal.
Maintain accurate records in ServiceNow SAM Pro and HAM Pro, supporting license compliance, reclamation, and entitlement tracking.
Reconcile asset data with procurement, finance, and inventory records to ensure accuracy and audit readiness.
Support fixed‑asset reconciliation and depreciation alignment with Finance.
Maintain accurate vendor, contract, and licensing data related to software and hardware assets.
Governance, Compliance & Audit Support
Support compliance with NYDFS Part 500 and other regulatory requirements as they relate to asset and configuration management.
Maintain SOPs, standards, and audit evidence related to CMDB and ITAM processes.
Assist with internal and external audits (SOX ITGC, NYDFS, SOC 2, etc.) by validating data accuracy and producing required documentation.
Ensure proper documentation and tracking of secure hardware handling and disposal processes.
Operational Support & Vendor Coordination
Serve as a key operational liaison with offshore resources for asset tracking, inventory updates, break/fix activity, and receiving processes.
Monitor dashboards, exception reports, and queues related to asset and configuration activities.
Escalate data issues, gaps, or risks to IT leadership as needed.
Support standardization of ITAM and CMDB practices across AmeriLife affiliates.
Technical & Cross‑Functional Collaboration
Partner with Infrastructure, Endpoint, Integration, and Security teams to ensure accurate CI and asset data flows into ServiceNow.
Support Security and Compliance teams with asset inventory data used for vulnerability management and risk assessments.
Coordinate with Enterprise Architecture and PMO to ensure technology changes are reflected accurately in the CMDB.
Perform other related duties as assigned to support business needs.
Qualifications
Required
Bachelor’s degree in Information Technology, Information Systems, Computer Science, or equivalent experience.
4–6 years of experience in IT Asset Management, Configuration Management, or IT Operations.
Hands‑on experience with ServiceNow CMDB, Discovery, SAM, and/or HAM in a mid‑to‑large enterprise.
Working knowledge of ITIL v4, particularly ITAM, CMDB, and Change Enablement.
Experience supporting infrastructure and endpoint asset lifecycles (servers, endpoints, network, cloud).
Familiarity with common software licensing models (e.g., Microsoft, Oracle, Adobe).
Experience working in hybrid environments with managed service providers.
Preferred
Experience supporting regulated environments (NYDFS, SOX, HIPAA).
Familiarity with AmeriLife‑relevant platforms such as ServiceNow, Workday, Oracle, Salesforce, Intune/SCCM, CrowdStrike, MuleSoft.
ITIL or ServiceNow certifications (e.g., CIS Discovery, CIS SAM, CIS HAM).
Experience supporting enterprise IT governance or audit readiness initiatives.
Success Metrics (First 12 Months)
CMDB completeness at least 90% for in‑scope CI classes.
Software license compliance accuracy at least 95%.
Hardware asset tracking accuracy at least 98%.
Improved ServiceNow Discovery coverage across prioritized environments.
Timely and accurate audit support with minimal findings related to ITAM/CMDB.
Reduced data exceptions and reconciliation gaps across affiliates.
Benefits
A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.
Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.
Americans With Disabilities Act (ADA) Statement
We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially.
Pay Transparency Statement
We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law.
Background Screening Statement
Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job‑related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.
#J-18808-Ljbffr