Platform Support Specialist – Volunteer Role
The Donovan's Venom 501c3, Lilburn, GA, United States
Platform Support Specialist (Systems Support & User Experience)
The Donovan's Venom is a non‑profit 501(c)(3) dedicated to bringing music, art, and entertainment to people in need.
Role Overview
Support users across the organization’s platforms and tools, troubleshoot issues, and ensure systems are accessible, functional, and easy to use.
Key Responsibilities
Respond to user questions and support requests
Troubleshoot platform and system issues, including permissions and account setup
Provide clear, timely resolutions and track problems to completion
Help improve UI/UX by identifying common user challenges and recommending enhancements
Assist with onboarding and off‑boarding system access
Maintain help guides, FAQs, and the knowledge base
Monitor system usage, gather user feedback, and report recurring issues
Collaborate with Applications & Platforms Manager, IT Operations, and Engineering teams
Identify process improvements and streamline support workflows
Communicate clearly with technical and non‑technical users
Who We’re Looking For
Enjoys helping others solve problems
Patient, responsive, and detail‑oriented
Strong communication skills
Comfortable working with systems and tools
Thrives in a fast‑moving, support‑focused environment
Qualifications
Required
1–3 years of experience in IT support, platform support, or technical troubleshooting
Strong problem‑solving skills
Ability to communicate clearly with non‑technical users
Preferred
Experience with Google Workspace or similar tools
Experience with SaaS platforms
Experience working in remote teams
Experience in nonprofit or mission‑driven organizations
Commitment
6–10 hours per week
Fully remote with flexible schedule
Responsive to support requests and team coordination as needed
Benefits
Hands‑on experience supporting real systems and users
Exposure to multiple platforms and tools
Opportunity to improve user experience across the organization
Development in troubleshooting, communication, and operations
Application Requirements
Ready to start within 14 days
Complete the full application
Consistent availability to support users
Important Disclaimer
This is a volunteer role. We are onboarding individuals who are ready to contribute immediately. Please only apply if you are prepared to begin within the next 14 days.
#J-18808-Ljbffr
The Donovan's Venom is a non‑profit 501(c)(3) dedicated to bringing music, art, and entertainment to people in need.
Role Overview
Support users across the organization’s platforms and tools, troubleshoot issues, and ensure systems are accessible, functional, and easy to use.
Key Responsibilities
Respond to user questions and support requests
Troubleshoot platform and system issues, including permissions and account setup
Provide clear, timely resolutions and track problems to completion
Help improve UI/UX by identifying common user challenges and recommending enhancements
Assist with onboarding and off‑boarding system access
Maintain help guides, FAQs, and the knowledge base
Monitor system usage, gather user feedback, and report recurring issues
Collaborate with Applications & Platforms Manager, IT Operations, and Engineering teams
Identify process improvements and streamline support workflows
Communicate clearly with technical and non‑technical users
Who We’re Looking For
Enjoys helping others solve problems
Patient, responsive, and detail‑oriented
Strong communication skills
Comfortable working with systems and tools
Thrives in a fast‑moving, support‑focused environment
Qualifications
Required
1–3 years of experience in IT support, platform support, or technical troubleshooting
Strong problem‑solving skills
Ability to communicate clearly with non‑technical users
Preferred
Experience with Google Workspace or similar tools
Experience with SaaS platforms
Experience working in remote teams
Experience in nonprofit or mission‑driven organizations
Commitment
6–10 hours per week
Fully remote with flexible schedule
Responsive to support requests and team coordination as needed
Benefits
Hands‑on experience supporting real systems and users
Exposure to multiple platforms and tools
Opportunity to improve user experience across the organization
Development in troubleshooting, communication, and operations
Application Requirements
Ready to start within 14 days
Complete the full application
Consistent availability to support users
Important Disclaimer
This is a volunteer role. We are onboarding individuals who are ready to contribute immediately. Please only apply if you are prepared to begin within the next 14 days.
#J-18808-Ljbffr