Community Cat Coordinator
Animal Care Centers of NYC, New York, NY, United States
ACC is one of the nation’s largest open‑admission animal shelters, whose mission is to End Animal Homelessness in NYC. We touch the lives of nearly 20,000 animals each year and work with more than 200 dedicated animal placement organizations. Our 90% placement rate reflects our life‑saving initiatives.
We strive to find loving homes for homeless and abandoned cats, dogs, guinea pigs and rabbits, responding to emergencies and keeping our doors open 24/7 for people and animals in need.
Summary
New York City is home to an estimated half a million community cats across the five boroughs, ranging from fearful to social, including indoor/outdoor pets. ACC prioritizes communication, advocates for community cats, and seeks the best outcomes for every animal by preventing shelter intake through early intervention and returning them to caretakers when appropriate.
Required Qualifications
High School Diploma or GED required.
TNR certification and at least 3 months of experience trapping or caring for cats required.
Valid driver’s license and clean driving record required.
Forward‑thinking, adaptable, and able to anticipate and respond to challenges quickly.
Treats animals and people with respect; considers all individuals as potential collaborators.
Must be capable of handling at least 50 lbs.
ACC values work/life balance and offers a generous paid‑time‑off package that includes vacation, birthdays off, personal days and sick pay. We provide open access Cigna medical, dental and vision insurance at a low premium, 401(k) and pension plans, and life insurance. On‑the‑job training of 2‑4 weeks is provided along with periodic staff trainings on safety, DEI, cross‑training and other growth opportunities. Employees may be eligible for Public Service Loan Forgiveness under the PSLF program.
Essential Job Functions
Coordinate and oversee TNR projects, including traveling to trapping sites, arranging surgery drop‑off/pick‑up, trapping and returning cats to habitats, and providing housing, setup, and food/water during recovery.
Provide education, guidance and surrender‑prevention resources to the public and coordinate SP™ intakes when appropriate.
Manage high‑volume email and phone inquiries, responding promptly.
Other Responsibilities
Review intake reports to identify potential program cats.
Update records with program participation, key details, and service timelines.
Escalate appropriate surrender requests to Admissions.
Partner with Admissions to reduce intake through client communication and education on spay
euter for kittens and nuisance concerns.
Track and maintain basic program statistics.
Collaborate with internal teams (Vet Services, Animal Care, Admissions) to meet program goals.
Communicate clearly and efficiently with staff and stakeholders.
Prepare and organize paperwork for surgery, placement, and transfer.
Coordinate with partner organizations for community cat returns and working‑cat placements.
Maintain inventory of program supplies.
Work with the Foster team to support extended‑care cats and ensure proper housing and care.
Ensure humane, clean, and well‑maintained equipment (kennels, traps, dens, cages).
Confirm program cats are properly identified within the care center.
Handle cats using low‑stress techniques; support staff training with Feline Behavior to reduce feline anxiety syndrome.
Communicate outcomes to finders and caretakers with empathy.
Canvas TNR sites and build relationships with community members.
Obtain Fear Free certification within 30 days of hire.
Perform other duties as assigned by supervisor.
This position will initially train at our Queens Care Center prior to opening our Bronx Care Center.
Reports To:
Community Cat Manager.
Overtime:
This is a non‑union position and is eligible for overtime.
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We strive to find loving homes for homeless and abandoned cats, dogs, guinea pigs and rabbits, responding to emergencies and keeping our doors open 24/7 for people and animals in need.
Summary
New York City is home to an estimated half a million community cats across the five boroughs, ranging from fearful to social, including indoor/outdoor pets. ACC prioritizes communication, advocates for community cats, and seeks the best outcomes for every animal by preventing shelter intake through early intervention and returning them to caretakers when appropriate.
Required Qualifications
High School Diploma or GED required.
TNR certification and at least 3 months of experience trapping or caring for cats required.
Valid driver’s license and clean driving record required.
Forward‑thinking, adaptable, and able to anticipate and respond to challenges quickly.
Treats animals and people with respect; considers all individuals as potential collaborators.
Must be capable of handling at least 50 lbs.
ACC values work/life balance and offers a generous paid‑time‑off package that includes vacation, birthdays off, personal days and sick pay. We provide open access Cigna medical, dental and vision insurance at a low premium, 401(k) and pension plans, and life insurance. On‑the‑job training of 2‑4 weeks is provided along with periodic staff trainings on safety, DEI, cross‑training and other growth opportunities. Employees may be eligible for Public Service Loan Forgiveness under the PSLF program.
Essential Job Functions
Coordinate and oversee TNR projects, including traveling to trapping sites, arranging surgery drop‑off/pick‑up, trapping and returning cats to habitats, and providing housing, setup, and food/water during recovery.
Provide education, guidance and surrender‑prevention resources to the public and coordinate SP™ intakes when appropriate.
Manage high‑volume email and phone inquiries, responding promptly.
Other Responsibilities
Review intake reports to identify potential program cats.
Update records with program participation, key details, and service timelines.
Escalate appropriate surrender requests to Admissions.
Partner with Admissions to reduce intake through client communication and education on spay
euter for kittens and nuisance concerns.
Track and maintain basic program statistics.
Collaborate with internal teams (Vet Services, Animal Care, Admissions) to meet program goals.
Communicate clearly and efficiently with staff and stakeholders.
Prepare and organize paperwork for surgery, placement, and transfer.
Coordinate with partner organizations for community cat returns and working‑cat placements.
Maintain inventory of program supplies.
Work with the Foster team to support extended‑care cats and ensure proper housing and care.
Ensure humane, clean, and well‑maintained equipment (kennels, traps, dens, cages).
Confirm program cats are properly identified within the care center.
Handle cats using low‑stress techniques; support staff training with Feline Behavior to reduce feline anxiety syndrome.
Communicate outcomes to finders and caretakers with empathy.
Canvas TNR sites and build relationships with community members.
Obtain Fear Free certification within 30 days of hire.
Perform other duties as assigned by supervisor.
This position will initially train at our Queens Care Center prior to opening our Bronx Care Center.
Reports To:
Community Cat Manager.
Overtime:
This is a non‑union position and is eligible for overtime.
#J-18808-Ljbffr