Newport Aquarium Photography Team Lead - Full-Time Year-Round Hourly
Newport Aquarium, Newport, KY, United States
Primary Responsibilities
Perform, adhere to, and implement all Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operation.
Lead a team of 4 to 9 people (depending on the season). Responsible for the supervision of souvenir photography processes and hosts.
Help department manager develop and monitor a highly motivated, positive, and productive team.
Assist in evaluations and training of all souvenir photography hosts.
Help implement new policies and procedures when needed.
Maintain accurate recordkeeping involving hosts and daily events.
Handle comments, concerns and suggestions from hosts and guests regarding the guest experience.
Maintain knowledge of activities, aquatic life, and special events/promotions to properly notify and inform guests.
Keep safety as a priority.
Work with other hosts and departments to ensure effective communication.
Provide on-boarding and ongoing training to hosts to maintain knowledge of aquarium activities and operations.
Perform opening and/or closing duties.
Responsible for maintaining Payment Card Industry (PCI) compliance.
Daily ensure that:
Hosts are knowledgeable on location and the functions of position.
Participate in the basic functions of photography, providing professional and courteous customer service, preparing photos, taking photos, etc.
Assisting the guests in capturing, selecting and purchasing souvenir photos; successfully complete credit/debit transactions.
Courteousness, friendliness, and helpfulness are displayed by hosts.
Maintaining proper break schedule for team members as prescribed in team member handbook.
Perform other related duties or tasks as assigned.
Qualifications
Must be at least 18 years of age.
Prior point of sale experience required.
Prior photography experience preferred.
Proficiency in Microsoft Outlook, Word, and Excel is a plus.
Must have strong public speaking skills and the ability to read, write and speak English; knowledge of other languages is a plus.
Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations.
Previous supervisory experience preferred. Previous guest service or retail experience preferred.
Ability to work a Tuesday to Saturday schedule which may include some evenings and holidays.
Requirements
Successful completion of pre-employment background check.
Ability to remain stationary for long periods of time, ascend and descend floors, bend, reach, and stoop.
Physical strength, including the ability to lift up to 25 pounds.
Benefits
Comprehensive medical, dental, and vision insurances.
40 sick hours, 40 personal hours, 8 Holidays, 80 Vacation Hours annually.
Profit Sharing and 401K Plan with company match.
Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties.
Earn 1 General Admission complimentary ticket per pay period.
Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop.
Discounted tickets and annual passes for friends and family.
Training and development.
Grow U: Fully funded educational programs ranging from certifications to bachelor's and master's degrees.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Perform, adhere to, and implement all Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operation.
Lead a team of 4 to 9 people (depending on the season). Responsible for the supervision of souvenir photography processes and hosts.
Help department manager develop and monitor a highly motivated, positive, and productive team.
Assist in evaluations and training of all souvenir photography hosts.
Help implement new policies and procedures when needed.
Maintain accurate recordkeeping involving hosts and daily events.
Handle comments, concerns and suggestions from hosts and guests regarding the guest experience.
Maintain knowledge of activities, aquatic life, and special events/promotions to properly notify and inform guests.
Keep safety as a priority.
Work with other hosts and departments to ensure effective communication.
Provide on-boarding and ongoing training to hosts to maintain knowledge of aquarium activities and operations.
Perform opening and/or closing duties.
Responsible for maintaining Payment Card Industry (PCI) compliance.
Daily ensure that:
Hosts are knowledgeable on location and the functions of position.
Participate in the basic functions of photography, providing professional and courteous customer service, preparing photos, taking photos, etc.
Assisting the guests in capturing, selecting and purchasing souvenir photos; successfully complete credit/debit transactions.
Courteousness, friendliness, and helpfulness are displayed by hosts.
Maintaining proper break schedule for team members as prescribed in team member handbook.
Perform other related duties or tasks as assigned.
Qualifications
Must be at least 18 years of age.
Prior point of sale experience required.
Prior photography experience preferred.
Proficiency in Microsoft Outlook, Word, and Excel is a plus.
Must have strong public speaking skills and the ability to read, write and speak English; knowledge of other languages is a plus.
Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations.
Previous supervisory experience preferred. Previous guest service or retail experience preferred.
Ability to work a Tuesday to Saturday schedule which may include some evenings and holidays.
Requirements
Successful completion of pre-employment background check.
Ability to remain stationary for long periods of time, ascend and descend floors, bend, reach, and stoop.
Physical strength, including the ability to lift up to 25 pounds.
Benefits
Comprehensive medical, dental, and vision insurances.
40 sick hours, 40 personal hours, 8 Holidays, 80 Vacation Hours annually.
Profit Sharing and 401K Plan with company match.
Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties.
Earn 1 General Admission complimentary ticket per pay period.
Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop.
Discounted tickets and annual passes for friends and family.
Training and development.
Grow U: Fully funded educational programs ranging from certifications to bachelor's and master's degrees.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr