Front Desk Registration - Senior - Niskayuna
Trinity Health, Niskayuna, NY, United States
Front Desk Registration - Senior Registration Associate – Outpatient Cardiology Office - Niskayuna, NY - FT
The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. This position is located at 2546 Balltown Road, Niskayuna, NY.
Employment Type
Full time
Shift
Day Shift
Description
The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. This position is located at 2546 Balltown Road, Niskayuna, NY.
What You Will Do
Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:
Scheduling and registration
Check-in
Check-out
Charge entry/claims
End of day processes
General duties including but not limited to:
Document processing
Scanning
Inbox monitoring
Responsibilities
Ensure distribution of work throughout the team is sufficient to meet daily schedules
Display leadership qualities
Manage daily staffing needs in coordination with office and float pool managers
Serve as a mentor and role model to all colleagues
Schedule patient appointments to maximize patient access.
Handle all incoming calls and direct appropriately.
Register patient, obtain necessary consent forms and patient demographic data.
Collect co-pay at check‑in or check‑out when applicable. Document monies collected and generate patient receipts.
Act as liaison between patients and clinical staff; monitor for delays and inform patient.
Schedule all follow‑up appointments at check‑out, including ancillary and/or diagnostic tests.
Obtain pre‑authorizations for diagnostic testing for specialist office visits as assigned.
Obtain referrals for specialist office visits.
Consistently and accurately pass charges in accordance with office policies and procedures.
Information Processing: understand and perform parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parse accurately in compliance with expected standards.
Maintain patient confidentiality and adhere to HIPAA regulations.
Work cooperatively with all team members to ensure quality patient care at all times.
Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others.
Cross cover other areas as needed.
What You Will Need
Strong leadership skills required
Associate’s degree preferred, high school diploma/equivalent required
Demonstrated proficiency with Microsoft Office products and other computer applications
Demonstrated experience delivering successful customer service
Demonstrated experience handling multiple priorities in a deadline‑driven environment.
Ability to manage difficult customers respectfully and without confrontation
Previous medical office experience preferred
Ability to lift 25 lbs.
Pay Range
$18.50 - $23.90. Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. This position is located at 2546 Balltown Road, Niskayuna, NY.
Employment Type
Full time
Shift
Day Shift
Description
The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. This position is located at 2546 Balltown Road, Niskayuna, NY.
What You Will Do
Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:
Scheduling and registration
Check-in
Check-out
Charge entry/claims
End of day processes
General duties including but not limited to:
Document processing
Scanning
Inbox monitoring
Responsibilities
Ensure distribution of work throughout the team is sufficient to meet daily schedules
Display leadership qualities
Manage daily staffing needs in coordination with office and float pool managers
Serve as a mentor and role model to all colleagues
Schedule patient appointments to maximize patient access.
Handle all incoming calls and direct appropriately.
Register patient, obtain necessary consent forms and patient demographic data.
Collect co-pay at check‑in or check‑out when applicable. Document monies collected and generate patient receipts.
Act as liaison between patients and clinical staff; monitor for delays and inform patient.
Schedule all follow‑up appointments at check‑out, including ancillary and/or diagnostic tests.
Obtain pre‑authorizations for diagnostic testing for specialist office visits as assigned.
Obtain referrals for specialist office visits.
Consistently and accurately pass charges in accordance with office policies and procedures.
Information Processing: understand and perform parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parse accurately in compliance with expected standards.
Maintain patient confidentiality and adhere to HIPAA regulations.
Work cooperatively with all team members to ensure quality patient care at all times.
Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others.
Cross cover other areas as needed.
What You Will Need
Strong leadership skills required
Associate’s degree preferred, high school diploma/equivalent required
Demonstrated proficiency with Microsoft Office products and other computer applications
Demonstrated experience delivering successful customer service
Demonstrated experience handling multiple priorities in a deadline‑driven environment.
Ability to manage difficult customers respectfully and without confrontation
Previous medical office experience preferred
Ability to lift 25 lbs.
Pay Range
$18.50 - $23.90. Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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