Call Center Representative (On-Site)
St. Peter's Health Partners, New York, NY, United States
Overview
Call Center Registration Associate - Rensselaer - FT - DAYS
This position is located in person at 295 Valley View Blvd, Rensselaer, NY.
Employment Type:
Full time
Shift:
Day Shift
What You Will Do
The successful call center candidates will be responsible for answering incoming patient calls and utilizing company policies to schedule patient appointments. Our Call Center Representatives are often the first point of contact for patients; we are interested in hiring individuals with a commitment to high-quality customer service satisfaction and an ability to make quick and accurate decisions.
Responsibilities
Answer incoming calls and schedule appointments in accordance with set protocol
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Data entry of new patient information into computer system
Attend mandatory training sessions to stay updated on policy changes
Identify and escalate priority issues
Follow up customer calls where necessary
Document all call information according to standard operating procedures
What You Will Need
Multiple phone line experience
Strong interpersonal and communication skills
Problem analysis and problem solving
Previous call center experience a plus
Customer service oriented
Attention to detail, multitasking
Bi-lingual speaking a plus but not required
Positive attitude and be self-motivated
High School Diploma or GED
Ability to lift 20 lbs.
Pay Range
$17.50-$21.80 per hour. Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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Call Center Registration Associate - Rensselaer - FT - DAYS
This position is located in person at 295 Valley View Blvd, Rensselaer, NY.
Employment Type:
Full time
Shift:
Day Shift
What You Will Do
The successful call center candidates will be responsible for answering incoming patient calls and utilizing company policies to schedule patient appointments. Our Call Center Representatives are often the first point of contact for patients; we are interested in hiring individuals with a commitment to high-quality customer service satisfaction and an ability to make quick and accurate decisions.
Responsibilities
Answer incoming calls and schedule appointments in accordance with set protocol
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Data entry of new patient information into computer system
Attend mandatory training sessions to stay updated on policy changes
Identify and escalate priority issues
Follow up customer calls where necessary
Document all call information according to standard operating procedures
What You Will Need
Multiple phone line experience
Strong interpersonal and communication skills
Problem analysis and problem solving
Previous call center experience a plus
Customer service oriented
Attention to detail, multitasking
Bi-lingual speaking a plus but not required
Positive attitude and be self-motivated
High School Diploma or GED
Ability to lift 20 lbs.
Pay Range
$17.50-$21.80 per hour. Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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