Call Center Representative (Registration Associate)
St. Peter's Health Partners, New York, NY, United States
Call Center Representative (Registration Associate) – Rensselaer, NY – Full Time
Join St. Peter's Health Partners in providing excellent patient registration services in our call center located at 295 Valley View Blvd, Rensselaer, NY.
Employment Type:
Full time
Shift:
Day Shift
Position Highlights:
Quality of Life: Career opportunities and a supportive workplace
Advancement: Strong orientation program, generous tuition allowance, and career development
Work/Life: Office hours, Monday‑Friday
What You Will Do:
The successful candidate will answer incoming patient calls, schedule appointments in accordance with company protocols, maintain customer satisfaction ratings, enter new patient data, attend mandatory training, identify and Escalate priority issues, follow up where necessary, and document all call information.
Responsibilities:
Answer incoming calls and schedule appointments in accordance with set protocol
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Data entry of new patient information into computer system
Attend mandatory training sessions to stay updated on policy changes
Identify and Escalate priority issues
Follow up customer calls where necessary
Document all call information according to standard operating procedures
What You Will Need:
Multiple phone line experience
Strong interpersonal and communication skills
Problem analysis and problem solving
Previous call center experience a plus
Customer service oriented
Attention to detail, multitasking
Bi‑lingual speaking a plus but not required
Positive attitude and be self‑motivated
High School Diploma or GED
Ability to lift 20 lbs.
Pay Range:
$17.50–$21.80 per hour, based on experience, skills, and education.
Our Commitment:
Rooted in our mission and core values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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Join St. Peter's Health Partners in providing excellent patient registration services in our call center located at 295 Valley View Blvd, Rensselaer, NY.
Employment Type:
Full time
Shift:
Day Shift
Position Highlights:
Quality of Life: Career opportunities and a supportive workplace
Advancement: Strong orientation program, generous tuition allowance, and career development
Work/Life: Office hours, Monday‑Friday
What You Will Do:
The successful candidate will answer incoming patient calls, schedule appointments in accordance with company protocols, maintain customer satisfaction ratings, enter new patient data, attend mandatory training, identify and Escalate priority issues, follow up where necessary, and document all call information.
Responsibilities:
Answer incoming calls and schedule appointments in accordance with set protocol
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Data entry of new patient information into computer system
Attend mandatory training sessions to stay updated on policy changes
Identify and Escalate priority issues
Follow up customer calls where necessary
Document all call information according to standard operating procedures
What You Will Need:
Multiple phone line experience
Strong interpersonal and communication skills
Problem analysis and problem solving
Previous call center experience a plus
Customer service oriented
Attention to detail, multitasking
Bi‑lingual speaking a plus but not required
Positive attitude and be self‑motivated
High School Diploma or GED
Ability to lift 20 lbs.
Pay Range:
$17.50–$21.80 per hour, based on experience, skills, and education.
Our Commitment:
Rooted in our mission and core values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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