IT Technician
Miller Industries, LLC, Fenton, MI, United States
Miller Industries – IT Technician – Fenton, Michigan
Who We Are
At Miller Industries, we design, engineer, and manufacture custom products right here in the USA, at our locations in Fenton and Burton, Michigan, and with additional engineering support in El Paso, Texas. The divisions of our business include Miller Fabricated Systems, Flex Air, Miller Industries Representatives, and our MI Service Group. Together, we have the capabilities to provide our customers with custom steel fabrication, custom commercial and industrial HVAC systems, and various modular mechanical and electrical systems. Over the years, we have been a primary supplier to automotive, healthcare, institutional, and semiconductor manufacturers worldwide.
We take great pride in our family‑operated business built on hard work and a passion for making quality products. We are committed to ensuring the needs of our employees are met and exceeded, and that they can grow and develop throughout their careers.
This is an on‑site position in Fenton and paid on an hourly basis. All applicants must be within 30 miles of our office.
What You Will Be Doing
Ticket documentation, categorization, prioritization, status management, and time tracking (SLA‑driven)
Clear escalation handoffs: complete summary, troubleshooting history, time logged, current status, and next action needed
Customer communication: courteous updates, expectation‑setting, follow‑up, resolution confirmation
Tier 1 troubleshooting: account access/password resets, MFA support, VPN basics, printer support, software installs, basic application/access issues
Onboarding execution: desk setup, peripherals, printer installs, day‑one readiness validation, basic end‑user training
Offboarding execution: equipment retrieval, chain‑of‑custody handoff, access‑transition coordination
Hardware support & local asset handling: swaps/replacements, inventory checks, assignment tracking (within approval limits)
Manufacturing/shop support: ERP user support (access
avigation/basic troubleshooting), shop computers on carts support (basic repairs, weekly inspections, escalation)
Major incident participation: all‑hands response support, real‑time documentation, following incident leadership
After‑hours/on‑call fundamentals: timely response expectations, escalation discipline, full documentation of actions/time
Documentation experience: creating/maintaining how‑to steps and checklists; improving documentation over time
Coachability and learning mindset; positive, calm performance under pressure
What Requirements Are Needed
Technical certifications, college or equivalent work experience in hardware, programming, application support and operations is desired.
Experience: 1+ years of experience in related field. Help desk experience a plus. Hand‑held bar code scanning and printing experience a plus.
Familiar with Microsoft Office, Windows Server, MSSQL, Windows 10, Windows 11 Professional and Project.
Basic networking literacy (DNS/DHCP/IP fundamentals; Wi‑Fi vs wired; basic connectivity triage)
Strong written communication and documentation habits (tickets must be reproducible, chronological, and specific)
Security: recognize and escalate suspected phishing/compromise indicators; follow confidentiality rules
Interest in learning: seeks feedback, improves quickly, and contributes to documentation/checklists
Positive mindset under pressure: calm, professional, solution‑focused during high‑impact events
We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as established by law.
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Who We Are
At Miller Industries, we design, engineer, and manufacture custom products right here in the USA, at our locations in Fenton and Burton, Michigan, and with additional engineering support in El Paso, Texas. The divisions of our business include Miller Fabricated Systems, Flex Air, Miller Industries Representatives, and our MI Service Group. Together, we have the capabilities to provide our customers with custom steel fabrication, custom commercial and industrial HVAC systems, and various modular mechanical and electrical systems. Over the years, we have been a primary supplier to automotive, healthcare, institutional, and semiconductor manufacturers worldwide.
We take great pride in our family‑operated business built on hard work and a passion for making quality products. We are committed to ensuring the needs of our employees are met and exceeded, and that they can grow and develop throughout their careers.
This is an on‑site position in Fenton and paid on an hourly basis. All applicants must be within 30 miles of our office.
What You Will Be Doing
Ticket documentation, categorization, prioritization, status management, and time tracking (SLA‑driven)
Clear escalation handoffs: complete summary, troubleshooting history, time logged, current status, and next action needed
Customer communication: courteous updates, expectation‑setting, follow‑up, resolution confirmation
Tier 1 troubleshooting: account access/password resets, MFA support, VPN basics, printer support, software installs, basic application/access issues
Onboarding execution: desk setup, peripherals, printer installs, day‑one readiness validation, basic end‑user training
Offboarding execution: equipment retrieval, chain‑of‑custody handoff, access‑transition coordination
Hardware support & local asset handling: swaps/replacements, inventory checks, assignment tracking (within approval limits)
Manufacturing/shop support: ERP user support (access
avigation/basic troubleshooting), shop computers on carts support (basic repairs, weekly inspections, escalation)
Major incident participation: all‑hands response support, real‑time documentation, following incident leadership
After‑hours/on‑call fundamentals: timely response expectations, escalation discipline, full documentation of actions/time
Documentation experience: creating/maintaining how‑to steps and checklists; improving documentation over time
Coachability and learning mindset; positive, calm performance under pressure
What Requirements Are Needed
Technical certifications, college or equivalent work experience in hardware, programming, application support and operations is desired.
Experience: 1+ years of experience in related field. Help desk experience a plus. Hand‑held bar code scanning and printing experience a plus.
Familiar with Microsoft Office, Windows Server, MSSQL, Windows 10, Windows 11 Professional and Project.
Basic networking literacy (DNS/DHCP/IP fundamentals; Wi‑Fi vs wired; basic connectivity triage)
Strong written communication and documentation habits (tickets must be reproducible, chronological, and specific)
Security: recognize and escalate suspected phishing/compromise indicators; follow confidentiality rules
Interest in learning: seeks feedback, improves quickly, and contributes to documentation/checklists
Positive mindset under pressure: calm, professional, solution‑focused during high‑impact events
We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as established by law.
#J-18808-Ljbffr