Field Service Technician
Bell and Howell, Los Angeles, CA, United States
About Bell And Howell
Bell and Howell delivers technology‑driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.
Our Automation Services bring a dedicated team of expert mechatronic service engineers across North America, supported by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients.
Our Automated Solutions product portfolio consists of next‑generation equipment delivering best‑in‑class performance, enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, e‑commerce and manufacturing.
Location
Los Angeles, CA
Hourly Range
23–30/hr.
Summary
The Field Customer Service Engineer serves as the primary customer contact for technical and service‑related problems on a wide range of industrial, robotic and printing equipment. They diagnose electronic, mechanical, software and system failures using established procedures provided by our highly rated service training department. The role may include any aspect of field support, including electrical/electronics, hardware, software, PCs and networking, and provides technical support to customers on operational or maintenance aspects of system equipment. The engineer determines the most cost‑effective repair or resolution to minimize customer downtime.
Note: This is not an IT role. The position requires hands‑on electrical and mechanical troubleshooting with experience using Digital Multi Meter (DMM) and related tools.
Duties And Responsibilities
Install, troubleshoot and repair a variety of industrial products including printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and other applicable third‑party accessories attached as part of the system.
Schedule and perform regular predictive/preventive maintenance inspections on equipment.
Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
Act as a liaison between the customer and other departments or functions of the company.
May provide an “on‑call” level of service up to seven (7) days per week, twenty‑four (24) hours per day for emergency customer assistance; respond to emergency and non‑scheduled calls for service within established response time goals.
Supervisory Responsibilities
N/A
Competencies (Skills, Knowledge, and Abilities)
Understanding of computer program functionality and software troubleshooting skills.
Strong interpersonal/customer relation skills.
Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with proactive communication.
Ability to resolve conflict internally and externally.
Ability to accomplish duties through appropriate hand, power, and testing tools or equipment.
Logical reasoning and sound decision making while considering alternative perspectives.
Strong analytical, problem‑solving, quantitative, and time‑management skills.
Effective oral and written communication skills.
Ability to understand, remember and follow verbal and written instructions.
Ability to work as part of a team.
Ability to read and understand written procedures and diagrams for assembly and test.
Ability to develop and implement solutions to assembly problems.
Ability to maintain regular attendance and punctuality.
Education And Experience
High School degree or equivalent with a two‑year degree, diploma in electronics, advanced mechanics, or software training, or equivalent combination of education and experience, with at least one year of related industry or equipment experience.
Strong electronics and mechanical background; understanding of computer program functionality and software troubleshooting.
Associate degree preferred.
Travel
This position requires minimal travel in the United States and Canada for training and other requirements. For field duties, local travel time could be greater than 50%.
Physical Requirements
Use standard and specialized hand, power, and diagnostic tools and measuring equipment such as oscilloscopes, DMMs, gauges, etc.
Lift up to seventy (70) pounds.
Walk and stand; use hands to feel objects; reach; maintain balance.
Bend, stoop, kneel, crouch, or crawl for periods of time.
Work in a loud environment.
Work in small, cramped areas.
Work in an elevated environment up to twenty (20) feet.
Work is performed in a controlled office, retail, and manufacturing environment; noise is within acceptable safety levels; paper dust is prevalent; cleaners and solvents are used; machines contain moving parts.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability, and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
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Bell and Howell delivers technology‑driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.
Our Automation Services bring a dedicated team of expert mechatronic service engineers across North America, supported by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients.
Our Automated Solutions product portfolio consists of next‑generation equipment delivering best‑in‑class performance, enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, e‑commerce and manufacturing.
Location
Los Angeles, CA
Hourly Range
23–30/hr.
Summary
The Field Customer Service Engineer serves as the primary customer contact for technical and service‑related problems on a wide range of industrial, robotic and printing equipment. They diagnose electronic, mechanical, software and system failures using established procedures provided by our highly rated service training department. The role may include any aspect of field support, including electrical/electronics, hardware, software, PCs and networking, and provides technical support to customers on operational or maintenance aspects of system equipment. The engineer determines the most cost‑effective repair or resolution to minimize customer downtime.
Note: This is not an IT role. The position requires hands‑on electrical and mechanical troubleshooting with experience using Digital Multi Meter (DMM) and related tools.
Duties And Responsibilities
Install, troubleshoot and repair a variety of industrial products including printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and other applicable third‑party accessories attached as part of the system.
Schedule and perform regular predictive/preventive maintenance inspections on equipment.
Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
Act as a liaison between the customer and other departments or functions of the company.
May provide an “on‑call” level of service up to seven (7) days per week, twenty‑four (24) hours per day for emergency customer assistance; respond to emergency and non‑scheduled calls for service within established response time goals.
Supervisory Responsibilities
N/A
Competencies (Skills, Knowledge, and Abilities)
Understanding of computer program functionality and software troubleshooting skills.
Strong interpersonal/customer relation skills.
Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with proactive communication.
Ability to resolve conflict internally and externally.
Ability to accomplish duties through appropriate hand, power, and testing tools or equipment.
Logical reasoning and sound decision making while considering alternative perspectives.
Strong analytical, problem‑solving, quantitative, and time‑management skills.
Effective oral and written communication skills.
Ability to understand, remember and follow verbal and written instructions.
Ability to work as part of a team.
Ability to read and understand written procedures and diagrams for assembly and test.
Ability to develop and implement solutions to assembly problems.
Ability to maintain regular attendance and punctuality.
Education And Experience
High School degree or equivalent with a two‑year degree, diploma in electronics, advanced mechanics, or software training, or equivalent combination of education and experience, with at least one year of related industry or equipment experience.
Strong electronics and mechanical background; understanding of computer program functionality and software troubleshooting.
Associate degree preferred.
Travel
This position requires minimal travel in the United States and Canada for training and other requirements. For field duties, local travel time could be greater than 50%.
Physical Requirements
Use standard and specialized hand, power, and diagnostic tools and measuring equipment such as oscilloscopes, DMMs, gauges, etc.
Lift up to seventy (70) pounds.
Walk and stand; use hands to feel objects; reach; maintain balance.
Bend, stoop, kneel, crouch, or crawl for periods of time.
Work in a loud environment.
Work in small, cramped areas.
Work in an elevated environment up to twenty (20) feet.
Work is performed in a controlled office, retail, and manufacturing environment; noise is within acceptable safety levels; paper dust is prevalent; cleaners and solvents are used; machines contain moving parts.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability, and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
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