Field Service Technician
TDS Telecommunications LLC, Williston, SC, United States
Overview
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
Position Summary
As a
Field Service Technician , you will assist with on‑site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will have direct, face‑to‑face contact with our customers and are expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high‑speed networks. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. This position also understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer.
Location and Travel
Due to in‑field support and on‑call requirements, the individual selected for this position will be required to reside within a 60‑minute driving distance from the North, South Carolina warehouse located at: 4671 Savannah Hwy, North, SC 29112.
This position is eligible for a $2,500 sign‑on bonus!
Available Levels
Field Service Technician (requisition ID #2026-29156)
Field Service Technician‑Network (requisition ID #2026-29157)
Field Service Technician‑Network Specialist (requisition ID #2026-29158)
Responsibilities
Assist with and perform on‑site installation, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Identify location of defective cable using various test equipment and repair buried, aerial, underground and/or customer cable. Locate cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locate, identify, and mark company underground and buried facilities to prevent facilities from being damaged. Keep an orderly log of all locate requests in our exchange area. Perform cable fault acceptance tests on newly constructed facilities.
Assist with and provide troubleshooting support techniques and corrections. Respond to “trouble” dispatches.
Assist with and provide support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
Provide excellent customer service. Proactively educate and sell TDS products and services to customers.
Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.
Qualifications
Required Qualifications
Must have and maintain a valid driver’s license.
Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
Other Qualifications
Upon hire, must successfully complete customer‑specific requirements, which may include a background check administered by the customer.
Requires being available for on‑call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed.
Upon hire, must successfully pass all components of the Safety Course curriculum.
Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
A+ certification and computer networking experience.
Gain an understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T‑1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, and MS Excel.
Ability to work and make decisions independently with little or no supervision.
Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
Proven organizational skills and ability to multi‑task.
Ability to operate vehicles with manual transmissions.
Physical Demands and Work Environment
While performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. Frequently required to stoop, kneel, crouch, or crawl. May be required to balance or climb. Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
This position may require working outdoors, in mechanical/equipment rooms, and possible extreme weather conditions. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts and heavy equipment.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Benefits
Associates scheduled to work 20 or more hours per week have access to:
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Associates working 30 or more hours per week additionally have access to:
Short‑Term & Long‑Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time
All associates have the opportunity to participate in Associate Resource Groups for professional development.
Equal Employment Opportunity
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the diversity of our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role‑specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.
Pay Range (Hr./Yr.)
$22.62/Hr. - $33.94/Hr.
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At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
Position Summary
As a
Field Service Technician , you will assist with on‑site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will have direct, face‑to‑face contact with our customers and are expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high‑speed networks. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. This position also understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer.
Location and Travel
Due to in‑field support and on‑call requirements, the individual selected for this position will be required to reside within a 60‑minute driving distance from the North, South Carolina warehouse located at: 4671 Savannah Hwy, North, SC 29112.
This position is eligible for a $2,500 sign‑on bonus!
Available Levels
Field Service Technician (requisition ID #2026-29156)
Field Service Technician‑Network (requisition ID #2026-29157)
Field Service Technician‑Network Specialist (requisition ID #2026-29158)
Responsibilities
Assist with and perform on‑site installation, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Identify location of defective cable using various test equipment and repair buried, aerial, underground and/or customer cable. Locate cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locate, identify, and mark company underground and buried facilities to prevent facilities from being damaged. Keep an orderly log of all locate requests in our exchange area. Perform cable fault acceptance tests on newly constructed facilities.
Assist with and provide troubleshooting support techniques and corrections. Respond to “trouble” dispatches.
Assist with and provide support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
Provide excellent customer service. Proactively educate and sell TDS products and services to customers.
Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.
Qualifications
Required Qualifications
Must have and maintain a valid driver’s license.
Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
Other Qualifications
Upon hire, must successfully complete customer‑specific requirements, which may include a background check administered by the customer.
Requires being available for on‑call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed.
Upon hire, must successfully pass all components of the Safety Course curriculum.
Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
A+ certification and computer networking experience.
Gain an understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T‑1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, and MS Excel.
Ability to work and make decisions independently with little or no supervision.
Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
Proven organizational skills and ability to multi‑task.
Ability to operate vehicles with manual transmissions.
Physical Demands and Work Environment
While performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. Frequently required to stoop, kneel, crouch, or crawl. May be required to balance or climb. Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
This position may require working outdoors, in mechanical/equipment rooms, and possible extreme weather conditions. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts and heavy equipment.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Benefits
Associates scheduled to work 20 or more hours per week have access to:
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Associates working 30 or more hours per week additionally have access to:
Short‑Term & Long‑Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time
All associates have the opportunity to participate in Associate Resource Groups for professional development.
Equal Employment Opportunity
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the diversity of our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role‑specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.
Pay Range (Hr./Yr.)
$22.62/Hr. - $33.94/Hr.
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