Field Service Technician-Network
TDS Telecommunications LLC, Williston, SC, United States
Overview
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
Responsibilities
Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.
Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T‑1s, and/or DS3s.
Identifies location of defective cable using test equipment and repairs buried, aerial, underground and/or customer cable.
Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required.
Locates, identifies and marks company underground and buried facilities to prevent damage. Keeps orderly log of all locate requests.
Performs cable fault acceptance tests on newly constructed facilities.
Provides troubleshooting support techniques and corrections. Responds to “trouble” dispatches.
Provides high‑level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
Provides excellent customer service and proactively sells TDS products and services to customers.
Performs project management of the installation of systems and related functions as requested by supervisor.
Qualifications
Required Qualifications
1+ year basic technical telecommunications experience – or current/prior military service with honorable discharge.
6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
Valid driver’s license.
Follow TDS attendance guidelines to meet business needs.
Other Qualifications
Successful completion of customer‑specific requirements, including a background check.
Availability for on‑call/standby responsibilities, occasional travel, and overtime.
Completion of all components of the Safety Course curriculum and ability to maintain DOT requirements for vehicles with a combined GVRW >10,000 lbs.
Strong technical understanding of fiber and copper plant installation and troubleshooting.
Knowledge of telecommunication products and services (Inside Wiring/Cable, Video/CATV/DBS Installation, Structured Wiring, etc.).
Experience with databases, trouble/repair/dispatch systems, plant record systems, MS Office applications.
Ability to work independently with little or no supervision.
Demonstrated customer service and sales skills; effective verbal and written communication.
Proven organizational skills and ability to multi‑task.
Ability to operate vehicles with manual transmissions.
Physical Demands and Work Environment
Regularly required to sit, stand, write, and operate a computer. Frequently required to move, reach, stoop, kneel, crouch, crawl, balance or climb. May lift up to 50 pounds (occasionally 100 pounds). Exposure to moving mechanical parts, heavy equipment and potential extreme weather conditions.
Benefits
Associate coverage for 20+ hours per week includes Medical, Dental, Vision, Life Insurance, 401(k) Plan, paid vacation & sick leave, 7 paid national holidays & one floating holiday, paid parental leave, adoption assistance, employee assistance & wellness programs. 30+ hours per week additionally includes Short‑Term & Long‑Term Disability, Service Discounts, Education Assistance, and Paid Volunteer Time.
Equal Employment Opportunity
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law.
Pay Transparency
The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on skills, qualifications, experience, location and role‑specific competencies.
Pay Range (Hr./Yr.)
$25.13/Hr. – $37.69/Hr.
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At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
Responsibilities
Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.
Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T‑1s, and/or DS3s.
Identifies location of defective cable using test equipment and repairs buried, aerial, underground and/or customer cable.
Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required.
Locates, identifies and marks company underground and buried facilities to prevent damage. Keeps orderly log of all locate requests.
Performs cable fault acceptance tests on newly constructed facilities.
Provides troubleshooting support techniques and corrections. Responds to “trouble” dispatches.
Provides high‑level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
Provides excellent customer service and proactively sells TDS products and services to customers.
Performs project management of the installation of systems and related functions as requested by supervisor.
Qualifications
Required Qualifications
1+ year basic technical telecommunications experience – or current/prior military service with honorable discharge.
6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
Valid driver’s license.
Follow TDS attendance guidelines to meet business needs.
Other Qualifications
Successful completion of customer‑specific requirements, including a background check.
Availability for on‑call/standby responsibilities, occasional travel, and overtime.
Completion of all components of the Safety Course curriculum and ability to maintain DOT requirements for vehicles with a combined GVRW >10,000 lbs.
Strong technical understanding of fiber and copper plant installation and troubleshooting.
Knowledge of telecommunication products and services (Inside Wiring/Cable, Video/CATV/DBS Installation, Structured Wiring, etc.).
Experience with databases, trouble/repair/dispatch systems, plant record systems, MS Office applications.
Ability to work independently with little or no supervision.
Demonstrated customer service and sales skills; effective verbal and written communication.
Proven organizational skills and ability to multi‑task.
Ability to operate vehicles with manual transmissions.
Physical Demands and Work Environment
Regularly required to sit, stand, write, and operate a computer. Frequently required to move, reach, stoop, kneel, crouch, crawl, balance or climb. May lift up to 50 pounds (occasionally 100 pounds). Exposure to moving mechanical parts, heavy equipment and potential extreme weather conditions.
Benefits
Associate coverage for 20+ hours per week includes Medical, Dental, Vision, Life Insurance, 401(k) Plan, paid vacation & sick leave, 7 paid national holidays & one floating holiday, paid parental leave, adoption assistance, employee assistance & wellness programs. 30+ hours per week additionally includes Short‑Term & Long‑Term Disability, Service Discounts, Education Assistance, and Paid Volunteer Time.
Equal Employment Opportunity
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law.
Pay Transparency
The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on skills, qualifications, experience, location and role‑specific competencies.
Pay Range (Hr./Yr.)
$25.13/Hr. – $37.69/Hr.
#J-18808-Ljbffr