IT Support Assistant
The University of New Mexico, Albuquerque, NM, United States
Student Intermediate Level
Position Summary
The College of Nursing Information Technology Group (CON IT) is searching for a customer service oriented individual to provide day-to-day technical support (Windows and Mac OS) to faculty, staff, and students. CON IT provides end‑user support for hardware, mobile devices, and software related issues to the end user.
Under general supervision, the qualified candidate will be the first line of support for investigating and resolving hardware, software, and network issues reported by users. This involves working closely with the CON IT team to diagnose problems, provide solutions, and ensure timely resolution. Successful candidates will possess excellent computer and problem‑solving skills with a strong customer service background. This position requires lifting and bending frequently. The selected candidate will work approximately 28 hours per week.
Minimum Qualifications
Equivalencies not found for this position.
Preferred Qualifications
Candidate must be a current UNM Student
Current and prospective nursing students are not eligible for this position
Experience in or with:
Customer Service
Windows OS and Mac OS
Video Conference Software
Microsoft Office Suite
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a third‑party site, please visit UNMJobs to submit an application.
To receive full consideration please include:
Application
Cover Letter, addressing preferred qualifications
Resume
Equal Opportunity Employer
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
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Position Summary
The College of Nursing Information Technology Group (CON IT) is searching for a customer service oriented individual to provide day-to-day technical support (Windows and Mac OS) to faculty, staff, and students. CON IT provides end‑user support for hardware, mobile devices, and software related issues to the end user.
Under general supervision, the qualified candidate will be the first line of support for investigating and resolving hardware, software, and network issues reported by users. This involves working closely with the CON IT team to diagnose problems, provide solutions, and ensure timely resolution. Successful candidates will possess excellent computer and problem‑solving skills with a strong customer service background. This position requires lifting and bending frequently. The selected candidate will work approximately 28 hours per week.
Minimum Qualifications
Equivalencies not found for this position.
Preferred Qualifications
Candidate must be a current UNM Student
Current and prospective nursing students are not eligible for this position
Experience in or with:
Customer Service
Windows OS and Mac OS
Video Conference Software
Microsoft Office Suite
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a third‑party site, please visit UNMJobs to submit an application.
To receive full consideration please include:
Application
Cover Letter, addressing preferred qualifications
Resume
Equal Opportunity Employer
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
#J-18808-Ljbffr