Field Service Technician
DEX Imaging, Corpus Christi, TX, United States
Overview
Ready to Fix, Tinker, and Save the Day – One Copier at a Time? At
DEX Imaging , we’re not just in the business of printers and copiers—we’re in the business of making office life smoother, faster, and a whole lot less frustrating. We are currently on the lookout for a
Copier Service Technician
in Corpus Christi, Texas who’s part problem-solver, part tech whisperer, and all-around customer service superhero. If you’re the kind of person who loves digging into the nuts and bolts of machines and can troubleshoot like a pro, we want to meet you. Join our high-energy team, bring your skills (or we’ll help you build them), and enjoy a workplace where no two days are ever the same.
DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation’s largest independent provider of office technology and the industry leader in delivering excellent customer service every time.
Responsibilities
Provide service and customer support during field visits or dispatches.
Manage all on-site installation, repair, maintenance and test tasks.
Diagnose errors or technical problems and determine proper solutions.
Produce timely and detailed service reports.
Follow all company procedures and protocols.
Cooperate with the technical team and share information across the organization.
Understand customer requirements and make appropriate recommendations/briefings.
Update job knowledge by participating in educational opportunities and reading professional publications.
Build positive relationships with customers and work as part of a cohesive team within the shop to meet customer needs.
Follow all safety practices and help maintain company vehicles, inventory and tools in proper working order.
Maintain knowledge on existing products and pursue additional technical and product knowledge through dealership training programs.
Maintain communication with the customer and answer questions related to the work performed; make recommendations for additional work as needed.
Qualifications
Must possess a valid driver’s license.
Ability to manage service calls that require more time than anticipated without becoming frustrated or rushing a job.
Superb customer service skills and the ability to diagnose and solve problems from non-technical descriptions provided by customers.
Benefits and Why DEX
Full-time schedule, 40 hours per week.
Full benefits, competitive pay, and uncapped commissions.
Opportunity for training, development, and promotion.
Excellent corporate discounts.
Employee recognition and rewards program.
Regular business hours with a focus on work/life balance.
Competitive PTO and paid holidays.
The preceding job description is designed to indicate the general nature of work performed, the level of knowledge and skills typically required, and usual working conditions. It is not designed to contain a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Reasonable accommodations are made to enable individuals with disabilities to perform essential functions. This job description does not imply or cannot be considered as part of an employment contract.
DEX Imaging
is an Equal Opportunity Employer.
#J-18808-Ljbffr
Ready to Fix, Tinker, and Save the Day – One Copier at a Time? At
DEX Imaging , we’re not just in the business of printers and copiers—we’re in the business of making office life smoother, faster, and a whole lot less frustrating. We are currently on the lookout for a
Copier Service Technician
in Corpus Christi, Texas who’s part problem-solver, part tech whisperer, and all-around customer service superhero. If you’re the kind of person who loves digging into the nuts and bolts of machines and can troubleshoot like a pro, we want to meet you. Join our high-energy team, bring your skills (or we’ll help you build them), and enjoy a workplace where no two days are ever the same.
DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation’s largest independent provider of office technology and the industry leader in delivering excellent customer service every time.
Responsibilities
Provide service and customer support during field visits or dispatches.
Manage all on-site installation, repair, maintenance and test tasks.
Diagnose errors or technical problems and determine proper solutions.
Produce timely and detailed service reports.
Follow all company procedures and protocols.
Cooperate with the technical team and share information across the organization.
Understand customer requirements and make appropriate recommendations/briefings.
Update job knowledge by participating in educational opportunities and reading professional publications.
Build positive relationships with customers and work as part of a cohesive team within the shop to meet customer needs.
Follow all safety practices and help maintain company vehicles, inventory and tools in proper working order.
Maintain knowledge on existing products and pursue additional technical and product knowledge through dealership training programs.
Maintain communication with the customer and answer questions related to the work performed; make recommendations for additional work as needed.
Qualifications
Must possess a valid driver’s license.
Ability to manage service calls that require more time than anticipated without becoming frustrated or rushing a job.
Superb customer service skills and the ability to diagnose and solve problems from non-technical descriptions provided by customers.
Benefits and Why DEX
Full-time schedule, 40 hours per week.
Full benefits, competitive pay, and uncapped commissions.
Opportunity for training, development, and promotion.
Excellent corporate discounts.
Employee recognition and rewards program.
Regular business hours with a focus on work/life balance.
Competitive PTO and paid holidays.
The preceding job description is designed to indicate the general nature of work performed, the level of knowledge and skills typically required, and usual working conditions. It is not designed to contain a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Reasonable accommodations are made to enable individuals with disabilities to perform essential functions. This job description does not imply or cannot be considered as part of an employment contract.
DEX Imaging
is an Equal Opportunity Employer.
#J-18808-Ljbffr