Automotive Leadership Development Program
AAA-The Auto Club Group, Jacksonville, FL, United States
Job Type
Full time
Job Description
The Car Care Leadership Development program is designed to provide future leaders with the foundation and guidance to operate, lead, and maximize a Car Care Center. Team Members will train with influential leaders in various Car Care locations to ensure all Car Care processes and functions are learned and comprehended.
Responsibilities
Lead and assist in the customer service and sales process, including but not limited to: customer service, sales, writing and updating repair orders, and digital vehicle inspections
Overall operational, budgetary, and financial responsibilities and activities of the Car Care location (i.e., payroll, expense control, shop efficiency)
Review financial and sales performance reports and profit/loss statements; implement actionable solutions to obtain performance results within key performance indicators
Monitor and maintain company inventory standards
Optimize staff performance by providing continuous training, coaching, feedback, and recognition
Lead employees to meet expectations of productivity, quality, and customer service standards
Document performance issues in accordance with company policies and procedures
Prepare staff schedules for adequate coverage to meet member/customer service and repair needs
Partner with Area/Regional Manager to recruit, interview, select, and hire an appropriate number of staff to meet business needs
Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions, and termination decisions are handled and communicated correctly
Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions, and assisting members/customers
Actively looks for member/customer needs across all business lines; introduces members to other departments
Champions safety and ensures the Car Care branch is in compliance with established safety guidelines
Conduct investigations for safety incidents; identify with the Safety Manager opportunities for correction or improvement
Total Compensation Overview
Leadership Development will earn a competitive salary of $55,000 - $80,000 annually with annual bonus potential based on performance.
Benefits
401k Match
Medical
Dental
Vision
PTO
Paid Holidays
Tuition Reimbursement
Parental Leave
Weekly Pay
Closed on Sunday
Five-day work week
Required Qualifications
Education:
High School diploma, GED, or technical school graduate, certification
Must possess a valid driver’s license
Experience:
Mechanical aptitude is required.
Knowledge and Skills:
Knowledge of automotive and/or truck systems, tools, and technical resources and training to independently perform a variety of usually basic repairs and maintenance of automobile and truck vehicles.
Understand and consistently demonstrate the proper use of equipment and tools used in such repair and maintenance, as well as the need to maintain a clean, safe, and organized work area.
Ability to consistently provide exceptional customer service and improve customer service scores.
Preferred Qualifications
G1-Auto Maintenance & Light Repair preferred
State inspection certificate, where applicable
AC 609 Certification
At least 6 months of customer service and sales experience.
Work Environment
May experience loud noises and odors intermittently in the shop environment.
This position involves standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight).
Must have their own tools appropriate for their skill level for use in the center.
Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.
Must be able to maintain working on your feet in a concrete facility for the entire work shift.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the functioning of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
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Full time
Job Description
The Car Care Leadership Development program is designed to provide future leaders with the foundation and guidance to operate, lead, and maximize a Car Care Center. Team Members will train with influential leaders in various Car Care locations to ensure all Car Care processes and functions are learned and comprehended.
Responsibilities
Lead and assist in the customer service and sales process, including but not limited to: customer service, sales, writing and updating repair orders, and digital vehicle inspections
Overall operational, budgetary, and financial responsibilities and activities of the Car Care location (i.e., payroll, expense control, shop efficiency)
Review financial and sales performance reports and profit/loss statements; implement actionable solutions to obtain performance results within key performance indicators
Monitor and maintain company inventory standards
Optimize staff performance by providing continuous training, coaching, feedback, and recognition
Lead employees to meet expectations of productivity, quality, and customer service standards
Document performance issues in accordance with company policies and procedures
Prepare staff schedules for adequate coverage to meet member/customer service and repair needs
Partner with Area/Regional Manager to recruit, interview, select, and hire an appropriate number of staff to meet business needs
Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions, and termination decisions are handled and communicated correctly
Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions, and assisting members/customers
Actively looks for member/customer needs across all business lines; introduces members to other departments
Champions safety and ensures the Car Care branch is in compliance with established safety guidelines
Conduct investigations for safety incidents; identify with the Safety Manager opportunities for correction or improvement
Total Compensation Overview
Leadership Development will earn a competitive salary of $55,000 - $80,000 annually with annual bonus potential based on performance.
Benefits
401k Match
Medical
Dental
Vision
PTO
Paid Holidays
Tuition Reimbursement
Parental Leave
Weekly Pay
Closed on Sunday
Five-day work week
Required Qualifications
Education:
High School diploma, GED, or technical school graduate, certification
Must possess a valid driver’s license
Experience:
Mechanical aptitude is required.
Knowledge and Skills:
Knowledge of automotive and/or truck systems, tools, and technical resources and training to independently perform a variety of usually basic repairs and maintenance of automobile and truck vehicles.
Understand and consistently demonstrate the proper use of equipment and tools used in such repair and maintenance, as well as the need to maintain a clean, safe, and organized work area.
Ability to consistently provide exceptional customer service and improve customer service scores.
Preferred Qualifications
G1-Auto Maintenance & Light Repair preferred
State inspection certificate, where applicable
AC 609 Certification
At least 6 months of customer service and sales experience.
Work Environment
May experience loud noises and odors intermittently in the shop environment.
This position involves standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight).
Must have their own tools appropriate for their skill level for use in the center.
Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.
Must be able to maintain working on your feet in a concrete facility for the entire work shift.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the functioning of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
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