Member Services Advocate
Randstad USA, Carlisle, IA, United States
Are you a detail‑oriented professional with a passion for helping others? We are seeking a Customer Service Representative to join our team. In this role, you will be the face of our company, interacting with members and dental providers to provide clear information, resolve inquiries, and ensure our customers receive the best possible care. If you thrive in a fast‑paced environment and enjoy problem‑solving, we want to hear from you!
Why Join Us? This is an excellent opportunity to gain experience with a leader in the healthcare industry. While this starts as a 3‑month contract, we are always looking for top talent to grow with us based on performance and business needs.
Salary: $18 – $18.5 per hour. Shift: First. Work hours: 8 AM – 4 PM.
Responsibilities
The Details
Hours of Operation:
Monday – Friday, 6:00 AM – 7:00 PM CST (Shift will fall within this window).
Training Schedule:
8:30 AM – 5:00 PM CST.
Primary Responsibilities
Provider Support:
Analyzing patient activity and resolving coordination of benefits (COB) inquiries.
Member Advocacy:
Helping members find network dentists and explaining insurance coverage, benefits, and claims.
Multi‑Channel Communication:
Responding to inquiries via phone, email, web portal, and chat with a professional and courteous demeanor.
Problem Solving:
Researching and resolving complex claim payment issues, resubmissions, and voids.
Documentation:
Maintaining thorough and accurate records of all customer interactions.
Technical Guidance:
Educating users on self‑service tools and routing advanced inquiries to the correct departments.
What You Bring to the Table
Experience:
At least 2 years in a customer service environment.
Education:
High School Diploma or equivalent.
Communication:
Proven professional verbal and written communication skills.
Technical Savvy:
Ability to set up your own computer equipment, troubleshoot basic issues, and navigate multiple software applications simultaneously.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
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Why Join Us? This is an excellent opportunity to gain experience with a leader in the healthcare industry. While this starts as a 3‑month contract, we are always looking for top talent to grow with us based on performance and business needs.
Salary: $18 – $18.5 per hour. Shift: First. Work hours: 8 AM – 4 PM.
Responsibilities
The Details
Hours of Operation:
Monday – Friday, 6:00 AM – 7:00 PM CST (Shift will fall within this window).
Training Schedule:
8:30 AM – 5:00 PM CST.
Primary Responsibilities
Provider Support:
Analyzing patient activity and resolving coordination of benefits (COB) inquiries.
Member Advocacy:
Helping members find network dentists and explaining insurance coverage, benefits, and claims.
Multi‑Channel Communication:
Responding to inquiries via phone, email, web portal, and chat with a professional and courteous demeanor.
Problem Solving:
Researching and resolving complex claim payment issues, resubmissions, and voids.
Documentation:
Maintaining thorough and accurate records of all customer interactions.
Technical Guidance:
Educating users on self‑service tools and routing advanced inquiries to the correct departments.
What You Bring to the Table
Experience:
At least 2 years in a customer service environment.
Education:
High School Diploma or equivalent.
Communication:
Proven professional verbal and written communication skills.
Technical Savvy:
Ability to set up your own computer equipment, troubleshoot basic issues, and navigate multiple software applications simultaneously.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
#J-18808-Ljbffr