Customer Experience Specialist
nbkc bank, Kansas City, MO, United States
Overview
Join Our Team: Customer Experience Specialist. Hybrid | Kansas City, MO. Shift: Monday–Friday, 8:30 AM–5:15 PM CST, Rotating Saturdays, 9:00 AM–1:00 PM CST. At nbkc bank, we do things a little differently, and that’s the way we like it. We’re not just a bank; we’re a tech-forward, people-focused team that believes banking should be simple, helpful, and human. We’re looking for a Customer Experience Specialist to join our crew. If you’re energized by helping people, solving problems, and making someone’s day a little easier, this could be the perfect role for you.
Responsibilities
Handling inbound calls and chats from customers with professionalism and empathy.
Assisting with online banking, debit card issues, application status updates, and more.
Identifying opportunities to make banking better, both for the customer and for nbkc.
Staying in the know with bank policies, tools, and systems to deliver accurate, secure service.
What You Bring
2+ years of experience in banking, customer service, or contact centers.
Strong communication skills and a love for solving problems.
Comfort working independently and using digital tools.
A high school diploma or GED (required).
Bonus Points
Familiarity with bank products or regulations.
Previous hybrid or remote work experience.
A knack for identifying customer needs and offering thoughtful solutions.
Fluency in Spanish.
Flex Schedule
On-site days: Monday, Tuesday, & Wednesday
Remote optional days: Thursday, Friday & Saturday
Rotating Saturdays: 9:00 AM–1:00 PM CST (Remote)
Sound like a fit? Let’s talk! Click to apply and see how your next chapter could start at nbkc bank.
#J-18808-Ljbffr
Join Our Team: Customer Experience Specialist. Hybrid | Kansas City, MO. Shift: Monday–Friday, 8:30 AM–5:15 PM CST, Rotating Saturdays, 9:00 AM–1:00 PM CST. At nbkc bank, we do things a little differently, and that’s the way we like it. We’re not just a bank; we’re a tech-forward, people-focused team that believes banking should be simple, helpful, and human. We’re looking for a Customer Experience Specialist to join our crew. If you’re energized by helping people, solving problems, and making someone’s day a little easier, this could be the perfect role for you.
Responsibilities
Handling inbound calls and chats from customers with professionalism and empathy.
Assisting with online banking, debit card issues, application status updates, and more.
Identifying opportunities to make banking better, both for the customer and for nbkc.
Staying in the know with bank policies, tools, and systems to deliver accurate, secure service.
What You Bring
2+ years of experience in banking, customer service, or contact centers.
Strong communication skills and a love for solving problems.
Comfort working independently and using digital tools.
A high school diploma or GED (required).
Bonus Points
Familiarity with bank products or regulations.
Previous hybrid or remote work experience.
A knack for identifying customer needs and offering thoughtful solutions.
Fluency in Spanish.
Flex Schedule
On-site days: Monday, Tuesday, & Wednesday
Remote optional days: Thursday, Friday & Saturday
Rotating Saturdays: 9:00 AM–1:00 PM CST (Remote)
Sound like a fit? Let’s talk! Click to apply and see how your next chapter could start at nbkc bank.
#J-18808-Ljbffr