Maintenance Technician
Northwest Passage, Webster, NY, United States
Northwest Passage is seeking a Maintenance Technician to support the performance, reliability, and long‑term upkeep of a multi‑site campus environment. This role is designed for a high‑ownership, hands‑on operator who takes pride in their work and can manage both day‑to‑day maintenance and more complex facility needs.
We’re hiring with a long‑term view, as anticipated retirements will create opportunities for increased responsibility over time.
Our facilities include four campuses (two in Webster, one in Frederic, and a clinic in New Richmond) along with thirteen additional housing units across several buildings, totaling 20+ buildings across residential, program, and housing environments.
While this is an individual contributor role, it requires a strong team‑first mindset. You will work closely with other maintenance staff, leadership, program teams, and external contractors. Success depends on communication, collaboration, and contributing to a culture of shared responsibility.
We’re looking for someone who can identify issues early, take initiative, and deliver high‑quality work across a range of maintenance tasks.
This role operates in a dynamic environment and where priorities can shift quickly. Flexibility, sound judgment, and the ability to adapt in real time are essential.
Schedule: Monday–Friday, daytime hours. Based in Webster 3 days/week and Frederic 2 days/week, with support to other locations as needed. Participation in a shared on‑call rotation for emergency contact is required.
Key Responsibilities
Perform preventative maintenance, repairs, and routine inspections across buildings and grounds
Proactively identify and address maintenance issues before they escalate
Complete general construction, remodeling, and improvement projects as needed
Perform repairs across plumbing, electrical, HVAC, and building systems (within scope of experience)
Maintain compliance with Wisconsin Administrative Code DCF 52 physical environment standards
Support groundskeeping, seasonal maintenance, and snow removal operations
Partner with leadership, program staff, and vendors to prioritize and execute maintenance needs
Communicate clearly with non‑maintenance staff to understand issues and deliver solutions
Work collaboratively with other maintenance team members to coordinate work, share knowledge, and maintain consistency across campuses
Demonstrate flexibility in responding to changing priorities and time‑sensitive facility needs
Coordinate and oversee external contractors and vendors when specialized work is required
Maintain organized workspaces, tools, and materials to ensure efficiency and safety
Contribute to maintaining a consistent standard of quality across all campuses and housing units
What We’re Looking For
This role is best suited for someone who:
Takes ownership and follows through without needing direction
Is a strong team player who communicates well and works effectively with others
Is a people‑oriented operator—comfortable interacting with staff, leadership, and partners across the organization
Is flexible and responsive, able to adjust quickly as priorities shift
Brings strong problem‑solving skills and can act decisively in the moment
Takes pride in craftsmanship and doing work the right way
Is comfortable working across a variety of buildings, systems, and environments
Is motivated to grow into a long‑term, high‑impact role
Qualifications
High school diploma or equivalent required; technical training or degree preferred
5–7 years of experience in maintenance, construction, or a related field, with demonstrated progression in responsibility
Working knowledge of general construction, plumbing, electrical, and/or HVAC systems
Proven ability to troubleshoot and resolve maintenance issues independently
Experience taking ownership of projects, facilities, or systems beyond basic task execution preferred
Ability to manage multiple priorities and work across multiple buildings and environments
Strong communication and organizational skills
Valid driver’s license required
Physical Requirements / Work Environment
Work performed indoors and outdoors across multiple sites
Frequent standing, walking, climbing ladders, bending, and lifting
Ability to lift 50–100 lbs as needed
Exposure to tools, equipment, and maintenance‑related materials
Compensation is competitive and aligned with experience, skill level, and ownership in the role, with strong upside for high performers.
Company vehicle provided (including commuting use; fuel and insurance covered)
Annual clothing stipend ($500)
Cell phone stipend
Health, dental, and vision insurance (no deductible health plan)
403(b) retirement plan with discretionary employer match
Paid time off and holidays
Paid parental leave
Employer‑paid short‑term disability and life insurance
Voluntary benefits (long‑term disability, supplemental coverage)
Employee Assistance Program (mental health support)
Flexible Spending Accounts (FSA)
Longevity benefit
About Northwest Passage
Northwest Passage is a well‑established nonprofit organization serving youth and families since 1978. We operate residential and community‑based programs across Northwest Wisconsin, with a focus on maintaining safe, functional, and high‑quality environments that support both client care and staff operations.
Northwest Passage is an equal opportunity employer.
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We’re hiring with a long‑term view, as anticipated retirements will create opportunities for increased responsibility over time.
Our facilities include four campuses (two in Webster, one in Frederic, and a clinic in New Richmond) along with thirteen additional housing units across several buildings, totaling 20+ buildings across residential, program, and housing environments.
While this is an individual contributor role, it requires a strong team‑first mindset. You will work closely with other maintenance staff, leadership, program teams, and external contractors. Success depends on communication, collaboration, and contributing to a culture of shared responsibility.
We’re looking for someone who can identify issues early, take initiative, and deliver high‑quality work across a range of maintenance tasks.
This role operates in a dynamic environment and where priorities can shift quickly. Flexibility, sound judgment, and the ability to adapt in real time are essential.
Schedule: Monday–Friday, daytime hours. Based in Webster 3 days/week and Frederic 2 days/week, with support to other locations as needed. Participation in a shared on‑call rotation for emergency contact is required.
Key Responsibilities
Perform preventative maintenance, repairs, and routine inspections across buildings and grounds
Proactively identify and address maintenance issues before they escalate
Complete general construction, remodeling, and improvement projects as needed
Perform repairs across plumbing, electrical, HVAC, and building systems (within scope of experience)
Maintain compliance with Wisconsin Administrative Code DCF 52 physical environment standards
Support groundskeeping, seasonal maintenance, and snow removal operations
Partner with leadership, program staff, and vendors to prioritize and execute maintenance needs
Communicate clearly with non‑maintenance staff to understand issues and deliver solutions
Work collaboratively with other maintenance team members to coordinate work, share knowledge, and maintain consistency across campuses
Demonstrate flexibility in responding to changing priorities and time‑sensitive facility needs
Coordinate and oversee external contractors and vendors when specialized work is required
Maintain organized workspaces, tools, and materials to ensure efficiency and safety
Contribute to maintaining a consistent standard of quality across all campuses and housing units
What We’re Looking For
This role is best suited for someone who:
Takes ownership and follows through without needing direction
Is a strong team player who communicates well and works effectively with others
Is a people‑oriented operator—comfortable interacting with staff, leadership, and partners across the organization
Is flexible and responsive, able to adjust quickly as priorities shift
Brings strong problem‑solving skills and can act decisively in the moment
Takes pride in craftsmanship and doing work the right way
Is comfortable working across a variety of buildings, systems, and environments
Is motivated to grow into a long‑term, high‑impact role
Qualifications
High school diploma or equivalent required; technical training or degree preferred
5–7 years of experience in maintenance, construction, or a related field, with demonstrated progression in responsibility
Working knowledge of general construction, plumbing, electrical, and/or HVAC systems
Proven ability to troubleshoot and resolve maintenance issues independently
Experience taking ownership of projects, facilities, or systems beyond basic task execution preferred
Ability to manage multiple priorities and work across multiple buildings and environments
Strong communication and organizational skills
Valid driver’s license required
Physical Requirements / Work Environment
Work performed indoors and outdoors across multiple sites
Frequent standing, walking, climbing ladders, bending, and lifting
Ability to lift 50–100 lbs as needed
Exposure to tools, equipment, and maintenance‑related materials
Compensation is competitive and aligned with experience, skill level, and ownership in the role, with strong upside for high performers.
Company vehicle provided (including commuting use; fuel and insurance covered)
Annual clothing stipend ($500)
Cell phone stipend
Health, dental, and vision insurance (no deductible health plan)
403(b) retirement plan with discretionary employer match
Paid time off and holidays
Paid parental leave
Employer‑paid short‑term disability and life insurance
Voluntary benefits (long‑term disability, supplemental coverage)
Employee Assistance Program (mental health support)
Flexible Spending Accounts (FSA)
Longevity benefit
About Northwest Passage
Northwest Passage is a well‑established nonprofit organization serving youth and families since 1978. We operate residential and community‑based programs across Northwest Wisconsin, with a focus on maintaining safe, functional, and high‑quality environments that support both client care and staff operations.
Northwest Passage is an equal opportunity employer.
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