Health Technician - Hearing Instrument Specialist
American Society for Clinical Laboratory Science, Salt Lake City, UT, United States
Overview
This position is within the Audiology Service at the George E. Wahlen Medical Center in Salt Lake City - UT. The Health Technician supports clinical programs in Audiology. Primary responsibilities include patient care—supporting diagnostic and treatment procedures, patient charting, and patient education—without requiring a full professional audiology education or licensure. The role also includes administrative duties.
Location
Salt Lake City, Utah
Responsibilities
Support diagnostic and treatment procedures in audiology.
Document patient charting accurately.
Provide patient education on hearing aids and assist with device setup.
Perform visual and auditory checks of hearing aids and assistive technology, including troubleshooting and maintenance.
Fabricate earmold impressions with non‑diagnostic otoscopy and order earmolds based on plans of care.
Assist in the preparation and delivery of face‑to‑face and telehealth visits, including calibration of audiometric equipment.
Ensure timely and accurate documentation in the electronic medical record (ROES) and coding of procedures.
Maintain supply and equipment tracking systems for RME and consumables.
Prioritize acquisition of supplies and manage inventory, including loaner hearing aid inventory.
Triage patient phone calls and audiology requests, evaluating priority and urgency.
Qualifications
United States citizenship or eligible non‑citizen appointment per VA policy.
Proficiency in spoken and written English per 38 U.S.C. § 7403(f).
Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists or at least two years of post‑secondary education with coursework in hearing science, anatomy/physiology, hearing instrument science, gerontology, psychology, or related healthcare fields.
Foreign education, if applicable, must be evaluated as equivalent by a responsible organization.
Full, current, and unrestricted license or registration to practice as a Hearing Instrument Specialist (HIS).
Active board certification from the National Board for Certification in Hearing Instrument Sciences (NBC‑HIS). Non‑board certified candidates may receive a temporary appointment under 38 U.S.C. § 7405(c)(2)(B) with limitations and supervision.
Demonstrated knowledge of basic anatomy of the head and neck, basic infection control procedures, and proficiency with basic computer software.
Ability to communicate orally and in writing, follow instructions, and maintain stock inventories.
For GS‑6 level, additional knowledge of normal and abnormal ear anatomy, hearing aid technology, documentation of procedures, patient education for device use, problem solving under audiologist supervision, and triage of patient calls.
Preferred: Experience as a Hearing Instrument Specialist with active NBC‑HIS certification.
Physical Requirements
Frequent bending and lifting, with the ability to lift 50 pounds to chest height. Ability to push/pull a minimum of 200 pounds and to work in various weather conditions. Visual and dexterity capabilities for otoscope use.
Benefits
Competitive salary with regular increases.
Paid time off: 37–50 days annually (13–26 days annual leave, 13 days sick leave, 11 paid Federal holidays).
Parental leave: up to 12 weeks paid after 12 months of employment for birth, adoption, or foster placement.
Child care subsidy: up to 25 % of eligible costs for employees with a family income below $144,000 after 60 days of employment.
Traditional federal pension (vesting after 5 years) and federal 401(k) with up to 5 % VA contribution.
Federal health, vision, dental, term life, and long‑term care insurance.
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This position is within the Audiology Service at the George E. Wahlen Medical Center in Salt Lake City - UT. The Health Technician supports clinical programs in Audiology. Primary responsibilities include patient care—supporting diagnostic and treatment procedures, patient charting, and patient education—without requiring a full professional audiology education or licensure. The role also includes administrative duties.
Location
Salt Lake City, Utah
Responsibilities
Support diagnostic and treatment procedures in audiology.
Document patient charting accurately.
Provide patient education on hearing aids and assist with device setup.
Perform visual and auditory checks of hearing aids and assistive technology, including troubleshooting and maintenance.
Fabricate earmold impressions with non‑diagnostic otoscopy and order earmolds based on plans of care.
Assist in the preparation and delivery of face‑to‑face and telehealth visits, including calibration of audiometric equipment.
Ensure timely and accurate documentation in the electronic medical record (ROES) and coding of procedures.
Maintain supply and equipment tracking systems for RME and consumables.
Prioritize acquisition of supplies and manage inventory, including loaner hearing aid inventory.
Triage patient phone calls and audiology requests, evaluating priority and urgency.
Qualifications
United States citizenship or eligible non‑citizen appointment per VA policy.
Proficiency in spoken and written English per 38 U.S.C. § 7403(f).
Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists or at least two years of post‑secondary education with coursework in hearing science, anatomy/physiology, hearing instrument science, gerontology, psychology, or related healthcare fields.
Foreign education, if applicable, must be evaluated as equivalent by a responsible organization.
Full, current, and unrestricted license or registration to practice as a Hearing Instrument Specialist (HIS).
Active board certification from the National Board for Certification in Hearing Instrument Sciences (NBC‑HIS). Non‑board certified candidates may receive a temporary appointment under 38 U.S.C. § 7405(c)(2)(B) with limitations and supervision.
Demonstrated knowledge of basic anatomy of the head and neck, basic infection control procedures, and proficiency with basic computer software.
Ability to communicate orally and in writing, follow instructions, and maintain stock inventories.
For GS‑6 level, additional knowledge of normal and abnormal ear anatomy, hearing aid technology, documentation of procedures, patient education for device use, problem solving under audiologist supervision, and triage of patient calls.
Preferred: Experience as a Hearing Instrument Specialist with active NBC‑HIS certification.
Physical Requirements
Frequent bending and lifting, with the ability to lift 50 pounds to chest height. Ability to push/pull a minimum of 200 pounds and to work in various weather conditions. Visual and dexterity capabilities for otoscope use.
Benefits
Competitive salary with regular increases.
Paid time off: 37–50 days annually (13–26 days annual leave, 13 days sick leave, 11 paid Federal holidays).
Parental leave: up to 12 weeks paid after 12 months of employment for birth, adoption, or foster placement.
Child care subsidy: up to 25 % of eligible costs for employees with a family income below $144,000 after 60 days of employment.
Traditional federal pension (vesting after 5 years) and federal 401(k) with up to 5 % VA contribution.
Federal health, vision, dental, term life, and long‑term care insurance.
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