Service Desk Technician
ROM Technologies, Inc., Clearwater, FL, United States
Provide continuous support and administration of our Office 365 environment.
Assist with the administration of Identity and Access management (Okta).
Assist with the day-to-day IT operations, including monitoring incidents, problems, user request lifecycle, and break/fix issues.
Execute IT hardware setup for new employees.
Assist with lifecycle management of IT assets, including PC peripherals.
Serve as an additional point of contact for our onsite and remote workforce through helpdesk and service desk support.
Support the enterprise ITSM solution as it relates to asset management, onboarding/offboarding of IT equipment, CMDB, IT process management and deskside support.
Actively develop and maintain an IT knowledgebase.
#J-18808-Ljbffr
Assist with the administration of Identity and Access management (Okta).
Assist with the day-to-day IT operations, including monitoring incidents, problems, user request lifecycle, and break/fix issues.
Execute IT hardware setup for new employees.
Assist with lifecycle management of IT assets, including PC peripherals.
Serve as an additional point of contact for our onsite and remote workforce through helpdesk and service desk support.
Support the enterprise ITSM solution as it relates to asset management, onboarding/offboarding of IT equipment, CMDB, IT process management and deskside support.
Actively develop and maintain an IT knowledgebase.
#J-18808-Ljbffr