Service Coordinator/Scheduler
Home Instead, Boise, ID, United States
Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and Care Professionals, aiming to create extraordinary relationships. The Scheduling Coordinator role is essential to growth and successful home care operations. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!
What We Offer
ICHRA Health Insurance, Vision, and Dental
Generous PTO Program
Bonus Program
A meaningful career in a vital industry
Opportunity for growth within the company
On-call responsibilities earn extra income
Competitive Pay Range
Key Responsibilities
Answer calls professionally and knowledgeably
Match clients and Caregivers based on needs, skills, and location
Maintain schedules, fostering quality matches and strong relationships
Monitor, mediate, and log activities in our software system
Ensure accurate client and Caregiver records
Address client and Caregiver concerns as needed
Communicate openly with colleagues, Caregivers, clients, and family members
Uphold company policies, procedures, and business ethics
Perform caregiving in emergencies if on-call or as needed
Schedule
Monday - Friday 8am-5pm (possible weekends or on-call duties). Remote work may be a consideration for the right candidate.
About Home Instead
Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.
Qualifications
High integrity
Excellent customer service skills and eagerness to learn
Strong organizational and typing skills
Ability to excel in a fast-paced, team-oriented environment
Adaptable and able to act with urgency
Enjoys a sense of humor
Meets and passes all pre-screening measures
Passion for working with the aging population is preferred
Previous home care or similar industry scheduling experience preferred
Knowledge of Well Sky (Clear Care) scheduling software is a huge plus
#J-18808-Ljbffr
What We Offer
ICHRA Health Insurance, Vision, and Dental
Generous PTO Program
Bonus Program
A meaningful career in a vital industry
Opportunity for growth within the company
On-call responsibilities earn extra income
Competitive Pay Range
Key Responsibilities
Answer calls professionally and knowledgeably
Match clients and Caregivers based on needs, skills, and location
Maintain schedules, fostering quality matches and strong relationships
Monitor, mediate, and log activities in our software system
Ensure accurate client and Caregiver records
Address client and Caregiver concerns as needed
Communicate openly with colleagues, Caregivers, clients, and family members
Uphold company policies, procedures, and business ethics
Perform caregiving in emergencies if on-call or as needed
Schedule
Monday - Friday 8am-5pm (possible weekends or on-call duties). Remote work may be a consideration for the right candidate.
About Home Instead
Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.
Qualifications
High integrity
Excellent customer service skills and eagerness to learn
Strong organizational and typing skills
Ability to excel in a fast-paced, team-oriented environment
Adaptable and able to act with urgency
Enjoys a sense of humor
Meets and passes all pre-screening measures
Passion for working with the aging population is preferred
Previous home care or similar industry scheduling experience preferred
Knowledge of Well Sky (Clear Care) scheduling software is a huge plus
#J-18808-Ljbffr